with Jira Service Desk and PagerDuty?
Emit new event when a customer request is created. See the documentation
Emit new event each time a new user rotates onto an on-call rotation
Emit new event when a customer request is updated. See the documentation
Emit new event each time an incident is created or updated
Create a comment on a customer request. See the documentation
Find the user on call for a specific schedule. See the docs here
The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to hundreds of other apps, listen to webhooks for real-time triggers, and execute custom logic.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
jira_service_desk: {
type: "app",
app: "jira_service_desk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.atlassian.com/me`,
headers: {
Authorization: `Bearer ${this.jira_service_desk.$auth.oauth_access_token}`,
},
})
},
})
The PagerDuty API offers a powerful interface to automate your digital operations management. By leveraging its capabilities on Pipedream, you can create workflows that respond to incidents, automate alerts, and synchronize incident data across various platforms. PagerDuty's API enables you to manage services, teams, and incidents, ensuring that your systems remain operational and that the right people are notified at the right time.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
pagerduty: {
type: "app",
app: "pagerduty",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.pagerduty.com/users/me`,
headers: {
Authorization: `Bearer ${this.pagerduty.$auth.oauth_access_token}`,
"Accept": `application/vnd.pagerduty+json;version=2`,
},
})
},
})