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with Help Scout and Twilio?
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Popular Ways to Connect Help Scout with Twilio#
Popular Help Scout and Twilio Triggers#
Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.
Emit new event when an agent replies to a conversation.
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Popular Help Scout and Twilio Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Make a phone call passing text, a URL, or an application that Twilio will use to handle the call. See the documentation
Creates a new customer record in Help Scout. See the documentation
Check if user-provided token is correct. See the documentation
Create a verification service for sending SMS verifications. See the documentation
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
Overview of Twilio#
Twilio's API on Pipedream opens up a multitude of communication capabilities, allowing you to build robust, scalable, and automated workflows. With Twilio, you can send and receive SMS and MMS messages, make voice calls, and perform other communication functions programmatically. Leveraging Pipedream's seamless integration, you can connect these communications features with hundreds of other services to automate notifications, streamline customer interactions, and enhance operational efficiency.
Connect Twilio#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
twilio: {
type: "app",
app: "twilio",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.twilio.com/2010-04-01/Accounts.json`,
auth: {
username: `${this.twilio.$auth.AccountSid}`,
password: `${this.twilio.$auth.AuthToken}`,
},
})
},
})
Community Posts#
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