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with Help Scout and Envoy?
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Popular Ways to Connect Help Scout with Envoy#
Popular Help Scout and Envoy Triggers#
Emit new event for each visitor who signed in or out. See the docs
Emit new event when an agent replies to a conversation.
Emit new event for each invitations to a person or a group of people to visit a location. See the docs
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Popular Help Scout and Envoy Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
Overview of Envoy#
The Envoy API empowers users to streamline workplace operations, particularly visitor management, deliveries, and room bookings. Leveraging Pipedream's capabilities, you can automate tasks involving these aspects. For example, you can receive notifications when guests arrive, sync visitor data with other systems, or automate the creation and management of room bookings.
Connect Envoy#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
envoy: {
type: "app",
app: "envoy",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.envoy.com/v1/employees/`,
headers: {
Authorization: `Bearer ${this.envoy.$auth.oauth_access_token}`,
},
})
},
})
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