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Front ACTION

Update Conversation

Updates a conversation. See the documentation.
  • Action
  • Writes data
  • Destructive
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Front account once, then configure and run Update Conversation from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "frontapp-update-conversation",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    frontapp: { authProvisionId: "apn_xxxxxxx" },
    conversationId: "Conversation ID",
    assigneeId: "Assignee ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Update Conversation inputs
Property Type Description
conversationId Conversation ID string
Conversation unique identifier
Required Dynamic
assigneeId Assignee ID string
ID of the teammate to assign the conversation to. Set it to null to unassign.
Required Dynamic
inboxId Inbox ID string
ID of the inbox to move the conversation to.
Optional Dynamic
status Status string
New status of the conversation
Optional
tagIds Tag IDs string[]
List of all the tag IDs replacing the old conversation tags
Optional Dynamic

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
frontapp-update-conversation
Version
0.1.12
App
Front
Authentication
OAuth
Read-only
No
Destructive
Yes
Open world
Yes