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Overview#
The Front API empowers you to automate the handling of your team's email inbox, collaborate on conversations, and streamline communication workflows. By harnessing this API on Pipedream, you can craft custom integrations that trigger actions in Front in response to events, synchronize data across platforms, and augment your team's productivity with automated tasks. This can include creating or updating conversations and contacts, managing tags, or firing off custom automation rules within Front.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
frontapp: {
type: "app",
app: "frontapp",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api2.frontapp.com/me`,
headers: {
Authorization: `Bearer ${this.frontapp.$auth.oauth_access_token}`,
},
})
},
})
Example Use Cases#
Automated Customer Support Ticket Creation: Trigger a workflow on Pipedream when an email arrives at a certain inbox in Front. Analyze the contents using natural language processing (like with Google Cloud's NLP API) to categorize the request and automatically generate a support ticket in a tool like Jira or Zendesk.
CRM Synchronization: When a conversation is tagged with a specific keyword in Front, use that event to trigger a Pipedream workflow that updates a contact record in your CRM system, such as Salesforce or HubSpot. This ensures that sales or support teams have the latest interaction data without manual data entry.
Lead Qualification Automation: Set up a Pipedream workflow that listens for new conversations in Front. Use a service like Clearbit to enrich contact information, then apply custom logic to score and route leads to the appropriate team member in Front. This can help prioritize high-value leads and distribute them efficiently.
Popular Front Integrations#
Popular Front Triggers#
Emit new event when a conversation reaches a specific state. See the docs
Emit new event when a conversation is tagged with a specific tag or any tag. See the documentation
Popular Front Actions#
Create a draft message which is the first message of a new conversation. See the documentation
Create a new draft as a reply to the last message in the conversation. See the documentation
Authentication#
Name Slug: frontappFront uses OAuth authentication. When you connect your Front account, Pipedream will open a popup window where you can sign into Front and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Front API.
Pipedream requests the following authorization scopes when you connect your account:
- authorization
GEThttps://app.frontapp.com/oauth/authorize?client_id={{oauth.client_id}}&redirect_uri={{oauth.redirect_uri}}&state={{oauth.state}}&response_type=code - accessToken
POSThttps://app.frontapp.com/oauth/tokencontent-type:application/x-www-form-urlencodedaccept:application/jsonredirect_uri={{oauth.redirect_uri}}&grant_type=authorization_code&code={{oauth.code}} - refreshToken
POSThttps://app.frontapp.com/oauth/tokencontent-type:application/x-www-form-urlencodedaccept:application/jsongrant_type=refresh_token&refresh_token={{oauth.refresh_token}}
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