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Reply To Conversation with Front API

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Reply To Conversation with the Front API
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Getting Started

Create a workflow to Reply To Conversation with the Front API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the Reply To Conversation action
    1. Connect your Front account
    2. Select a Conversation ID
    3. Optional- Select one or more Tag IDs
    4. Select a Author ID
    5. Optional- Configure Sender Name
    6. Optional- Configure Subject
    7. Configure Body
    8. Optional- Configure Text
    9. Optional- Configure Attachments
    10. Optional- Select one or more Tag IDs
    11. Optional- Configure Is Archive
    12. Configure To
    13. Optional- Configure CC
    14. Optional- Configure BCC
  2. Select a trigger to run your workflow on HTTP requests, schedules or app events
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger

Integrations

Reply To Conversation with Front API on New Requests from HTTP / Webhook API
HTTP / Webhook + Front
 
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Reply To Conversation with Front API on New Submission from Typeform API
Typeform + Front
 
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Reply To Conversation with Front API on New Submission (Instant) from Jotform API
Jotform + Front
 
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Reply To Conversation with Front API on New Custom Webhook Events from Stripe API
Stripe + Front
 
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Reply To Conversation with Front API on New Scheduled Tasks from Pipedream API
Pipedream + Front
 
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Details

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Reply To Conversation on Front
Description:Reply to a conversation by sending a message and appending it to the conversation. [See the docs here](https://dev.frontapp.com/reference/post_conversations-conversation-id-messages).
Version:0.0.2
Key:frontapp-reply-to-conversation

Code

import utils from "../../common/utils.mjs";
import frontApp from "../../frontapp.app.mjs";

export default {
  key: "frontapp-reply-to-conversation",
  name: "Reply To Conversation",
  description: "Reply to a conversation by sending a message and appending it to the conversation. [See the docs here](https://dev.frontapp.com/reference/post_conversations-conversation-id-messages).",
  version: "0.0.2",
  type: "action",
  props: {
    frontApp,
    conversationId: {
      propDefinition: [
        frontApp,
        "conversationId",
      ],
    },
    tagIds: {
      propDefinition: [
        frontApp,
        "tagIds",
      ],
      optional: true,
      description: "List of all the tag IDs replacing the old conversation tags",
    },
    authorId: {
      propDefinition: [
        frontApp,
        "teammateId",
      ],
      label: "Author ID",
      description: "ID of the teammate on behalf of whom the answer is sent",
    },
    senderName: {
      type: "string",
      label: "Sender Name",
      description: "Name used for the sender info of the message",
      optional: true,
    },
    subject: {
      type: "string",
      label: "Subject",
      description: "Subject of the message for email message",
      optional: true,
    },
    body: {
      type: "string",
      label: "Body",
      description: "Body of the message",
    },
    text: {
      type: "string",
      label: "Text",
      description: "Text version of the body for messages with non-text body",
      optional: true,
    },
    attachments: {
      propDefinition: [
        frontApp,
        "attachments",
      ],
    },
    optionsTagIds: {
      propDefinition: [
        frontApp,
        "tagIds",
      ],
      optional: true,
      description: "List of tag names to add to the conversation (unknown tags will automatically be created)",
    },
    optionsIsArchive: {
      type: "boolean",
      label: "Is Archive",
      description: "Archive the conversation right when sending the message (Default: true)",
      optional: true,
    },
    to: {
      propDefinition: [
        frontApp,
        "to",
      ],
    },
    cc: {
      propDefinition: [
        frontApp,
        "cc",
      ],
    },
    bcc: {
      propDefinition: [
        frontApp,
        "bcc",
      ],
    },
  },
  async run({ $ }) {
    const {
      conversationId,
      authorId,
      senderName,
      subject,
      body,
      text,
      optionsIsArchive,
    } = this;

    const to = utils.parse(this.to);
    const cc = utils.parse(this.cc);
    const bcc = utils.parse(this.bcc);
    const tagIds = utils.parse(this.optionsTagIds);
    const attachments = utils.parse(this.attachments);

    const hasAttachments = utils.hasArrayItems(attachments);
    const hasCc = utils.hasArrayItems(cc);
    const hasBcc = utils.hasArrayItems(bcc);

    const data = utils.reduceProperties({
      initialProps: {
        to,
        body,
      },
      additionalProps: {
        cc: [
          cc,
          hasCc,
        ],
        bcc: [
          bcc,
          hasBcc,
        ],
        sender_name: senderName,
        subject,
        author_id: authorId,
        body,
        text,
        options: {
          tag_ids: tagIds,
          archive: optionsIsArchive ?? true,
        },
        attachments: [
          attachments,
          hasAttachments,
        ],
      },
    });

    const args = utils.reduceProperties({
      initialProps: {
        conversationId,
        data,
      },
      additionalProps: {
        headers: [
          {
            "Content-Type": "multipart/form-data",
          },
          hasAttachments,
        ],
      },
    });

    await this.frontApp.replyToConversation(args);

    $.export("$summary", `Successfully updated conversation with ID ${conversationId}`);

    return conversationId;
  },
};

Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
FrontfrontAppappThis component uses the Front app.
Conversation IDconversationIdstringSelect a value from the drop down menu.
Tag IDstagIdsstring[]Select a value from the drop down menu.
Author IDauthorIdstringSelect a value from the drop down menu.
Sender NamesenderNamestring

Name used for the sender info of the message

Subjectsubjectstring

Subject of the message for email message

Bodybodystring

Body of the message

Texttextstring

Text version of the body for messages with non-text body

Attachmentsattachmentsstring[]

File paths of files previously downloaded in Pipedream E.g. (/tmp/my-image.jpg). Download a file to the /tmp directory

Tag IDsoptionsTagIdsstring[]Select a value from the drop down menu.
Is ArchiveoptionsIsArchiveboolean

Archive the conversation right when sending the message (Default: true)

Totostring[]

List of recipient handles who received the message.

CCccstring[]

List of recipient handles who received a copy of the message.

BCCbccstring[]

List of the recipeient handles who received a blind copy of the message.

Authentication

Front uses OAuth authentication. When you connect your Front account, Pipedream will open a popup window where you can sign into Front and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Front API.

Pipedream requests the following authorization scopes when you connect your account:

About Front

Customer communication platform

More Ways to Use Front

Triggers

New Conversation State Change from the Front API

Emit new event when a conversation reaches a specific state. See the docs

 
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New Conversation Tag from the Front API

Emit new event when a conversation is tagged with a specific tag or any tag. See the documentation

 
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Actions

Import Message with the Front API

Appends a new message into an inbox. See the docs here.

 
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Receive Custom Messages with the Front API

Receive a custom message in Front. See the docs here.

 
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Send New Message with the Front API

Sends a new message from a channel. It will create a new conversation. See the docs here.

 
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Update Conversation with the Front API

Updates a conversation. See the docs here.

 
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