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with Freshservice and Twilio?

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Make a Phone Call with Twilio API on New Solution Article from Freshservice API
Freshservice + Twilio
 
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Make a Phone Call with Twilio API on New Ticket from Freshservice API
Freshservice + Twilio
 
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Make a Phone Call with Twilio API on Solution Article Updated from Freshservice API
Freshservice + Twilio
 
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Make a Phone Call with Twilio API on Ticket Updated from Freshservice API
Freshservice + Twilio
 
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Create Solution Article with Freshservice API on New Incoming SMS (Instant) from Twilio API
Twilio + Freshservice
 
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New Incoming SMS (Instant) from the Twilio API

Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.

 
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New Solution Article from the Freshservice API

Emit new event for each created solution article. See documentation

 
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New Ticket from the Freshservice API

Emit new event for each created ticket. See documentation

 
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Solution Article Updated from the Freshservice API

Emit new event for each updated solution article. See documentation

 
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Ticket Updated from the Freshservice API

Emit new event for each updated ticket. See documentation

 
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Create Solution Article with the Freshservice API

Create a solution article. See the documentation

 
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Make a Phone Call with the Twilio API

Make a phone call passing text, a URL, or an application that Twilio will use to handle the call. See the documentation

 
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Create Ticket with the Freshservice API

Create a new ticket. See the documentation

 
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Delete Solution Article with the Freshservice API

Delete a solution article. See the documentation

 
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Check Verification Token with the Twilio API

Check if user-provided token is correct. See the documentation

 
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Integrate the Freshservice API with the Twilio API
Setup the Freshservice API trigger to run a workflow which integrates with the Twilio API. Pipedream's integration platform allows you to integrate Freshservice and Twilio remarkably fast. Free for developers.

Overview of Freshservice

The Freshservice API opens up a realm of possibilities for streamlining IT service management processes. It allows you to interact programmatically with Freshservice features, such as creating tickets, managing users, updating service catalog items, and more. Leveraging the Freshservice API on Pipedream, you can automate repetitive tasks, create complex workflows that react to events in Freshservice in real time, and connect Freshservice to a multitude of other services to enhance its capabilities and your productivity.

Connect Freshservice

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshservice: {
      type: "app",
      app: "freshservice",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshservice.$auth.domain}.freshservice.com/api/v2/tickets`,
      auth: {
        username: `${this.freshservice.$auth.api_key}`,
        password: `X`,
      },
    })
  },
})

Overview of Twilio

Twilio's API on Pipedream opens up a multitude of communication capabilities, allowing you to build robust, scalable, and automated workflows. With Twilio, you can send and receive SMS and MMS messages, make voice calls, and perform other communication functions programmatically. Leveraging Pipedream's seamless integration, you can connect these communications features with hundreds of other services to automate notifications, streamline customer interactions, and enhance operational efficiency.

Connect Twilio

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    twilio: {
      type: "app",
      app: "twilio",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.twilio.com/2010-04-01/Accounts.json`,
      auth: {
        username: `${this.twilio.$auth.AccountSid}`,
        password: `${this.twilio.$auth.AuthToken}`,
      },
    })
  },
})

Community Posts

How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays
How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays
Two days before Thanksgiving, I decided to put together a simple way for our family to share pictures, because we couldn’t be together in person. The idea: smart photo frames that everyone could text pictures to. Here’s how I got it working. tldr; A Pipedream workflow parses SMS messages sent to a Twilio phone number, extracting the pictures and then using SendGrid to email them to the dedicated email addresses used by our Pix-Star photo frames.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

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Adyen logo
Appcues logo
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Checkr logo
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LinkedIn logo
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