What do you want to automate
with Freshdesk and Zonka Feedback?
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Popular Ways to Connect Freshdesk with Zonka Feedback#
Popular Freshdesk and Zonka Feedback Triggers#
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Zonka Feedback Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
List surveys from Zonka Feedback. You can filter surveys based on their status.
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Zonka Feedback#
Zonka Feedback API allows for the collection and management of customer feedback data. Through Pipedream, you can automate the process of capturing this feedback, analyze the data for insights, and integrate with other services to act on the information collected. With Pipedream's serverless platform, you can create complex workflows that trigger actions in other apps, based on feedback received, without writing extensive code.
Connect Zonka Feedback#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zonka_feedback: {
type: "app",
app: "zonka_feedback",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://apis.zonkafeedback.com/users`,
headers: {
"Z-API-TOKEN": `${this.zonka_feedback.$auth.auth_token}`,
},
})
},
})
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