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Overview#
Zonka Feedback API allows for the collection and management of customer feedback data. Through Pipedream, you can automate the process of capturing this feedback, analyze the data for insights, and integrate with other services to act on the information collected. With Pipedream's serverless platform, you can create complex workflows that trigger actions in other apps, based on feedback received, without writing extensive code.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zonka_feedback: {
type: "app",
app: "zonka_feedback",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://apis.zonkafeedback.com/users`,
headers: {
"Z-API-TOKEN": `${this.zonka_feedback.$auth.auth_token}`,
},
})
},
})
Example Use Cases#
Automated Feedback Analysis and Reporting: Set up a workflow that triggers whenever new feedback is received via Zonka. Automatically analyze the sentiment of the feedback using a natural language processing service like Google Cloud Natural Language API. Summarize the results and send a weekly report via email with Gmail or SMTP by Pipedream.
Real-time Feedback Notification: Create a workflow that immediately notifies the customer service team on Slack or sends an SMS via Twilio when a customer leaves negative feedback. This enables your team to take swift action, potentially turning a negative experience into a positive one.
Feedback-Driven Task Creation: Construct a workflow that creates a new task in a project management tool like Trello or Asana when specific feedback criteria are met. For example, if feedback mentions a bug or feature request, automatically create a card or task so the product team can prioritize it in their workflow.
Popular Zonka Feedback Integrations#
Popular Zonka Feedback Actions#
List surveys from Zonka Feedback. You can filter surveys based on their status.
Authentication#
Name Slug: zonka_feedbackZonka Feedback uses API keys for authentication. When you connect your Zonka Feedback account, Pipedream securely stores the keys so you can easily authenticate to Zonka Feedback APIs in both code and no-code steps.
To access the APIs you need a valid Auth Token.
- Sign into your Zonka Feedback account
- Navigate to Company Settings > Developers > API
- Select API
- Click "Generate Token" to create your auth token
Trusted by 1,000,000+ developers from startups to Fortune 500 companies