Integrate the Freshdesk API with the RSS API

Setup the Freshdesk API trigger to run a workflow which integrates with the RSS API. Pipedream's integration platform allows you to integrate Freshdesk and RSS remarkably fast. Free for developers.

Popular Ways to Connect Freshdesk with RSS#

Create a Company with Freshdesk API on New Item in Feed from RSS API

RSS + Freshdesk

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Create a Contact with Freshdesk API on New Item in Feed from RSS API

RSS + Freshdesk

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Create a Ticket with Freshdesk API on New Item in Feed from RSS API

RSS + Freshdesk

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Get Ticket Details with Freshdesk API on New Item in Feed from RSS API

RSS + Freshdesk

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List All Tickets with Freshdesk API on New Item in Feed from RSS API

RSS + Freshdesk

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Popular Freshdesk and RSS Triggers#

New Item in Feed from the RSS API

Emit new items from an RSS feed

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New Item From Multiple RSS Feeds from the RSS API

Emit new items from multiple RSS feeds

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Random item from multiple RSS feeds from the RSS API

Emit a random item from multiple RSS feeds

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New Contact from the Freshdesk API

Emit new notifications when a new contact is created

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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

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Popular Freshdesk and RSS Actions#

Create a Company with the Freshdesk API

Create a company. See docs here

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Create a Contact with the Freshdesk API

Create a contact. See docs here

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Merge RSS Feeds with the RSS API

Retrieve multiple RSS feeds and return a merged array of items sorted by date See documentation

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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

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Get Ticket Details with the Freshdesk API

Get a Ticket. See docs here

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Overview of Freshdesk#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Overview of RSS#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Connect RSS#

module.exports = defineComponent({
  props: {
    rss: {
      type: "app",
      app: "rss",
    }
  },
  async run({steps, $}) {
    // Retrieve items from a sample feed
    const Parser = require('rss-parser');
    const parser = new Parser();
    
    const stories = []
    
    // Replace with your feed URL
    const url = "https://pipedream.com/community/latest.rss"
    
    const feed = await parser.parseURL(url);
    const { title, items } = feed
    this.title = title
    
    if (!items.length) {
      $end("No new stories")
    }
    
    this.items = items
  },
})