← Freshdesk

Get Ticket Details with Freshdesk API

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Get Ticket Details with the Freshdesk API
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Getting Started

Create a workflow to Get Ticket Details with the Freshdesk API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the Get Ticket Details action
    1. Connect your Freshdesk account
    2. Configure Ticket ID
  2. Select a trigger to run your workflow on HTTP requests, schedules or app events
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger

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Details

This is a pre-built, open source component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Get Ticket Details on Freshdesk
Description:Get a Ticket. [See docs here](https://developers.freshdesk.com/api/#tickets)
Version:0.0.1
Key:freshdesk-get-ticket

Code

import freshdesk from "../../freshdesk.app.mjs";

export default {
  key: "freshdesk-get-ticket",
  name: "Get Ticket Details",
  description: "Get a Ticket. [See docs here](https://developers.freshdesk.com/api/#tickets)",
  version: "0.0.1",
  type: "action",
  props: {
    freshdesk,
    id: {
      type: "string",
      label: "Ticket ID",
      description: "Ticket ID.",
    },
  },
  async run({ $ }) {
    const response = await this.freshdesk.getTicket({
      $,
      id: this.id,
    });
    response && $.export("$summary", "Successfully found ticket");
    return response;
  },
};

Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
FreshdeskfreshdeskappThis component uses the Freshdesk app.
Ticket IDidstring

Ticket ID.

Authentication

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk

Customer support software

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