import freshdesk from "../../freshdesk.app.mjs";
import constants from "../../common/constants.mjs";
export default {
key: "freshdesk-create-agent",
name: "Create Agent",
description: "Create an agent in Freshdesk. [See the documentation](https://developers.freshdesk.com/api/#create_agent)",
version: "0.0.1",
type: "action",
props: {
freshdesk,
email: {
type: "string",
label: "Email",
description: "Email address of the Agent.",
},
ticketScope: {
type: "integer",
label: "Ticket Scope",
description: "Ticket permission of the agent. Current logged in agent can't update his/her ticket_scope",
options: constants.TICKET_SCOPE,
},
occasional: {
type: "boolean",
label: "Occasional",
description: "Set to true if this is an occasional agent (true => occasional, false => full-time)",
optional: true,
},
signature: {
type: "string",
label: "Signature",
description: "Signature of the agent in HTML format",
optional: true,
},
skillIds: {
propDefinition: [
freshdesk,
"skillIds",
],
},
groupIds: {
propDefinition: [
freshdesk,
"groupId",
],
type: "string[]",
label: "Group IDs",
description: "Array of group IDs",
optional: true,
},
roleIds: {
propDefinition: [
freshdesk,
"roleIds",
],
},
agentType: {
type: "integer",
label: "Agent Type",
description: "Type of the agent",
options: constants.AGENT_TYPE,
optional: true,
},
language: {
type: "string",
label: "Language",
description: " Language of the Agent. Default language is `en`",
optional: true,
},
timeZone: {
type: "string",
label: "Time Zone",
description: "Time zone of the agent. Default value is time zone of the domain.",
optional: true,
},
focusMode: {
type: "boolean",
label: "Focus Mode",
description: "Focus mode of the agent. Default value is `true`",
optional: true,
},
},
async run({ $ }) {
const response = await this.freshdesk.createAgent({
$,
data: {
email: this.email,
ticket_scope: this.ticketScope,
occasional: this.occasional,
signature: this.signature,
skill_ids: this.skillIds,
group_ids: this.groupIds,
role_ids: this.roleIds,
agent_type: this.agentType,
language: this.language,
time_zone: this.timeZone,
focus_mode: this.focusMode,
},
});
$.export("$summary", `Agent ${this.email} created successfully`);
return response;
},
};
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