What do you want to automate with Fluent Support?
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Overview#
The Fluent Support API lets you interact with your Fluent Support ticketing system programmatically, enabling you to automate ticket management, sync customer data, and trigger actions based on ticket events. With Pipedream, you can harness this functionality to create custom workflows that respond to ticket creation, updates, and status changes, or to integrate ticket data with other apps and services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
fluent_support: {
type: "app",
app: "fluent_support",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.fluent_support.$auth.url}/wp-json/fluent-support/v2/tickets`,
auth: {
username: `${this.fluent_support.$auth.username}`,
password: `${this.fluent_support.$auth.application_password}`,
},
})
},
})
Example Use Cases#
Automate Ticket Tagging and Assignment: When a new ticket arrives, use Pipedream to analyze the content and automatically tag it with relevant keywords or route it to the appropriate support agent or team based on predefined rules.
Sync Support Tickets with CRM: Upon ticket closure, trigger a workflow that updates the corresponding customer record in a CRM like Salesforce or HubSpot, ensuring that the sales or account management team has the latest interaction data.
Aggregate Support Metrics for Analysis: Schedule a recurring workflow in Pipedream that fetches ticket data on a regular basis, compiles support metrics (such as response time and resolution rate), and sends a report to a data visualization tool like Google Sheets or Tableau for monitoring and analysis.
Authentication#
Name Slug: fluent_supportFluent Support uses API keys for authentication. When you connect your Fluent Support account, Pipedream securely stores the keys so you can easily authenticate to Fluent Support APIs in both code and no-code steps.
Fluent Support uses the WordPress REST API. Follow these instructions to connect your self hosted Wordpress instance; their authentication credentials will be used to access Fluent Support API.
This integration requires the Application Passwords plugin to be installed in your Wordpress instance, which allows you to authenticate without having to provide passwords user passwords directly.
The url field below is your WordPress site's domain. For example, if you have a Wordpress.org site hosted at https://example.com, then enter example.com in the url field below.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies