Integrate the Fluent Support API with the ServiceNow API

Setup the Fluent Support API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Fluent Support and ServiceNow remarkably fast. Free for developers.

Popular Fluent Support and ServiceNow Actions#

Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Update Table Record with the ServiceNow API

Updates the specified record with the name-value pairs included in the request body.

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Overview of Fluent Support#

The Fluent Support API lets you interact with your Fluent Support ticketing system programmatically, enabling you to automate ticket management, sync customer data, and trigger actions based on ticket events. With Pipedream, you can harness this functionality to create custom workflows that respond to ticket creation, updates, and status changes, or to integrate ticket data with other apps and services.

Connect Fluent Support#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    fluent_support: {
      type: "app",
      app: "fluent_support",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.fluent_support.$auth.url}/wp-json/fluent-support/v2/tickets`,
      auth: {
        username: `${this.fluent_support.$auth.username}`,
        password: `${this.fluent_support.$auth.application_password}`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})