Powerful Helpdesk Plugin for WordPress. Automate your support ticketing tasks with workflows and super fast shared inbox.
Emit new event when a new message is posted to one or more channels
Emit new event when a message was posted in a direct message channel
Emit new events on new Slack interactivity events sourced from Block Kit interactive elements, Slash commands, or Shortcuts.
Emit new event when a specific keyword is mentioned in a channel
Send a message to a user, group, private channel or public channel. See the documentation
Configure custom blocks and send to a channel, group, or user. See the documentation.
Send a message as a threaded reply. See postMessage or scheduleMessage docs here
The Fluent Support API lets you interact with your Fluent Support ticketing system programmatically, enabling you to automate ticket management, sync customer data, and trigger actions based on ticket events. With Pipedream, you can harness this functionality to create custom workflows that respond to ticket creation, updates, and status changes, or to integrate ticket data with other apps and services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
fluent_support: {
type: "app",
app: "fluent_support",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.fluent_support.$auth.url}/wp-json/fluent-support/v2/tickets`,
auth: {
username: `${this.fluent_support.$auth.username}`,
password: `${this.fluent_support.$auth.application_password}`,
},
})
},
})
The Pipedream Slack app enables you to build event-driven workflows that interact with the Slack API. Once you authorize the Pipedream app's access to your workspace, you can use Pipedream workflows to perform common Slack actions or write your own code against the Slack API.
The Pipedream Slack app is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
slack: {
type: "app",
app: "slack",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://slack.com/api/users.profile.get`,
headers: {
Authorization: `Bearer ${this.slack.$auth.oauth_access_token}`,
},
})
},
})