with EngageBay and Gorgias?
Emit new event when an internal note is created on a ticket. See the documentation
Emit new event when a ticket message is created. See the documentation
EngageBay is a comprehensive customer relationship management (CRM) and marketing automation platform designed to help businesses attract, engage, and convert web visitors into customers. By leveraging the EngageBay API with Pipedream, you can automate intricate tasks, synchronize data across different applications, and create personalized customer experiences. From automating lead capture to syncing contacts and creating custom email campaigns based on user actions, Pipedream's serverless platform enables you to craft workflows that streamline your sales and marketing processes.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
engagebay: {
type: "app",
app: "engagebay",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.engagebay.com/dev/api/panel/users`,
headers: {
"Authorization": `${this.engagebay.$auth.api_key}`,
"Accept": `application/json`,
},
})
},
})
Gorgias is a helpdesk platform that centralizes customer interactions and automates common support tasks. Utilizing the Gorgias API on Pipedream allows you to streamline customer service processes by creating automated workflows. With these integrations, you can sync customer data, manage tickets, automate responses, and track support metrics, effectively turning Gorgias into an engine for customer support automation.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
gorgias_oauth: {
type: "app",
app: "gorgias_oauth",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.gorgias_oauth.$auth.domain}.gorgias.com/api/users/0`,
headers: {
Authorization: `Bearer ${this.gorgias_oauth.$auth.oauth_access_token}`,
"Accept": `application/json`,
},
})
},
})