Add Ticket Comment with Zoho Desk API on New Folder Event from Box API

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Trigger workflow on

New Folder Event from the Box API

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Add Ticket Comment with the Zoho Desk API

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Getting Started#

This integration creates a workflow with a Box trigger and Zoho Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Folder Event trigger
1. Connect your Box account
2. Select a Target
Configure the Add Ticket Comment action
1. Connect your Zoho Desk account
2. Select a Organization ID
3. Select a Ticket ID
4. Optional- Configure Content
5. Optional- Configure Is Public
6. Optional- Select a Content Type
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Folder Event on Box

Description:Emit new event when a new folder created on a target. [See the documentation](https://developer.box.com/reference/post-webhooks)

Version:0.0.4

Key:box-new-folder

View on GitHub

Box Overview#

The Box API offers a playground for enhancing content management and collaboration within your cloud storage. With Pipedream, you can orchestrate Box's functionality to automate document handling, streamline approval flows, sync files across apps, and trigger actions based on file events. Think of Pipedream as the glue that allows you to connect Box with your tech stack, triggering workflows with new file uploads, comments, or when sharing settings change, to enhance productivity and minimize manual labor.

Trigger Code#

import common from "../common/common.mjs";

export default {
  key: "box-new-folder",
  name: "New Folder Event",
  description: "Emit new event when a new folder created on a target. [See the documentation](https://developer.box.com/reference/post-webhooks)",
  version: "0.0.4",
  type: "source",
  dedupe: "unique",
  ...common,
  methods: {
    ...common.methods,
    getTriggers() {
      return [
        "FOLDER.CREATED",
      ];
    },
    getSummary(event) {
      return  `New folder created event with ID(${event.id})`;
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Box	`app`	`app`	This component uses the Box app.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Target	`webhookTarget`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Box uses OAuth authentication. When you connect your Box account, Pipedream will open a popup window where you can sign into Box and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Box API.

Pipedream requests the following authorization scopes when you connect your account:

About Box#

Platform for secure content management, workflow, and collaboration

Action#

Add Ticket Comment on Zoho Desk

Description:Adds a comment to a ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketsComments#TicketsComments_Createticketcomment)

Version:0.0.2

Key:zoho_desk-add-ticket-comment

View on GitHub

Zoho Desk Overview#

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Action Code#

import zohoDesk from "../../zoho_desk.app.mjs";

export default {
  key: "zoho_desk-add-ticket-comment",
  name: "Add Ticket Comment",
  description: "Adds a comment to a ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketsComments#TicketsComments_Createticketcomment)",
  type: "action",
  version: "0.0.2",
  props: {
    zohoDesk,
    orgId: {
      propDefinition: [
        zohoDesk,
        "orgId",
      ],
    },
    ticketId: {
      propDefinition: [
        zohoDesk,
        "ticketId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
    content: {
      type: "string",
      label: "Content",
      description: "Content of the comment. To retrieve or set user mentions, use this code format: `zsu[@user:{zuid}zsu.`",
      optional: true,
    },
    isPublic: {
      type: "boolean",
      label: "Is Public",
      description: "Key that returns if a comment is public or not. The value of this key can be set only at the time of making a comment.",
      optional: true,
    },
    contentType: {
      type: "string",
      label: "Content Type",
      description: "Used to denote the content-type which maybe `html` or `plainText`. The default type is `html`.",
      options: [
        "html",
        "plainText",
      ],
      optional: true,
    },
  },
  async run({ $ }) {
    const {
      orgId,
      ticketId,
      content,
      isPublic,
      contentType,
    } = this;

    const response = await this.zohoDesk.createTicketComment({
      ticketId,
      headers: {
        orgId,
      },
      data: {
        content,
        isPublic,
        contentType,
      },
    });

    $.export("$summary", `Successfully created a new ticket comment with ID ${response.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho Desk	`zohoDesk`	`app`	This component uses the Zoho Desk app.
Organization ID	`orgId`	`string`	Select a value from the drop down menu.
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.
Content	`content`	`string`	Content of the comment. To retrieve or set user mentions, use this code format: `zsu[@user:{zuid}zsu.`
Is Public	`isPublic`	`boolean`	Key that returns if a comment is public or not. The value of this key can be set only at the time of making a comment.
Content Type	`contentType`	`string`	Select a value from the drop down menu:`htmlplainText`

Action Authentication#

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

Add Ticket Comment with Zoho Desk API on New Folder Event from Box API

Pipedream makes it easy to connect APIs for Zoho Desk, Box and 2,500+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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