Upload File with Podio API on New Ticket Created from Mojo Helpdesk API

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Trigger workflow on

New Ticket Created from the Mojo Helpdesk API

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Upload File with the Podio API

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Getting Started#

This integration creates a workflow with a Mojo Helpdesk trigger and Podio action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Created trigger
1. Connect your Mojo Helpdesk account
2. Configure timer
Configure the Upload File action
1. Connect your Podio account
2. Configure File Path
3. Optional- Configure File Name
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Created on Mojo Helpdesk

Description:Emit new event when a new ticket is created. [See the docs here](https://github.com/mojohelpdesk/mojohelpdesk-api-doc#list-tickets)

Version:0.0.1

Key:mojo_helpdesk-new-ticket-created

View on GitHub

Mojo Helpdesk Overview#

Mojo Helpdesk API lets you seamlessly integrate your customer support system into your business workflow. With this API, you can automate ticket creation, update statuses, track ticket progress, manage user accounts, and extract ticket data for analysis. Take advantage of Pipedream's capabilities to connect Mojo Helpdesk with various services, triggering actions based on customer interactions, automating responses, and synchronizing data across platforms to streamline your customer support and enhance the user experience.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  key: "mojo_helpdesk-new-ticket-created",
  name: "New Ticket Created",
  description: "Emit new event when a new ticket is created. [See the docs here](https://github.com/mojohelpdesk/mojohelpdesk-api-doc#list-tickets)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    async getResources(params) {
      return this.mojoHelpdesk.listTickets({
        params: {
          ...params,
          sort_by: this.getSortField(),
          sort_order: "desc",
        },
      });
    },
    getSortField() {
      return "created_on";
    },
    generateMeta({
      id, title, created_on: createdOn,
    }) {
      return {
        id,
        summary: title,
        ts: Date.parse(createdOn),
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Mojo Helpdesk	`mojoHelpdesk`	`app`	This component uses the Mojo Helpdesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Mojo Helpdesk uses API keys for authentication. When you connect your Mojo Helpdesk account, Pipedream securely stores the keys so you can easily authenticate to Mojo Helpdesk APIs in both code and no-code steps.

The Mojo Helpdesk API requires an access key that is found in the Mojo Helpdesk user profile.

About Mojo Helpdesk#

Mojo Helpdesk is the leader in helpdesk software and ticketing system for schools and organizations of all sizes.

Action#

Upload File on Podio

Description:Uploads a new file to Podio. [See the documentation](https://developers.podio.com/doc/files/upload-file-1004361)

Version:0.0.1

Key:podio-upload-file

View on GitHub

Podio Overview#

The Podio API opens a world of possibilities for managing tasks, projects, and team collaboration with ease. By harnessing the API through Pipedream, you can automate routine operations, synchronize data across different platforms, and craft custom workflows that facilitate real-time project management and enhance productivity. Whether it's updating leads in a CRM, managing a content calendar, or automating project status reports, the Podio API paired with Pipedream's serverless execution model allows for seamless integration with a vast array of services to streamline your work processes.

Action Code#

import app from "../../podio.app.mjs";
import FormData from "form-data";
import fs from "fs";

export default {
  key: "podio-upload-file",
  name: "Upload File",
  description: "Uploads a new file to Podio. [See the documentation](https://developers.podio.com/doc/files/upload-file-1004361)",
  version: "0.0.1",
  type: "action",
  props: {
    app,
    filePath: {
      type: "string",
      label: "File Path",
      description: "The path to a file in the `/tmp` directory. [See the documentation on working with files](https://pipedream.com/docs/code/nodejs/working-with-files/#writing-a-file-to-tmp).",
    },
    fileName: {
      type: "string",
      label: "File Name",
      description: "File name of the uploaded file. If not specified, the original file name will be used.",
      optional: true,
    },
  },
  methods: {
    uploadFile(args) {
      return this.app._makeRequest({
        path: "/file/",
        method: "POST",
        ...args,
      });
    },
  },
  async run({ $ }) {
    const data = new FormData();

    const {
      filePath, fileName,
    } = this;

    const content = fs.createReadStream(filePath.includes("tmp/")
      ? filePath
      : `/tmp/${filePath}`);

    data.append("source", content);
    data.append("filename", fileName ?? this.filePath.split("/").pop());

    const response = await this.uploadFile({
      $,
      headers: data.getHeaders(),
      data,
    });

    $.export("$summary", "Successfully uploaded file");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Podio	`app`	`app`	This component uses the Podio app.
File Path	`filePath`	`string`	The path to a file in the `/tmp` directory. See the documentation on working with files
File Name	`fileName`	`string`	File name of the uploaded file. If not specified, the original file name will be used.

Action Authentication#

Podio uses OAuth authentication. When you connect your Podio account, Pipedream will open a popup window where you can sign into Podio and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Podio API.

Pipedream requests the following authorization scopes when you connect your account:

global:all

Upload File with Podio API on New Ticket Created from Mojo Helpdesk API

Pipedream makes it easy to connect APIs for Podio, Mojo Helpdesk and 2,500+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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