Update Table Record with ServiceNow API on New Message In Channels (Instant) from Slack API

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New Message In Channels (Instant) from the Slack API

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Update Table Record with the ServiceNow API

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Getting Started#

This integration creates a workflow with a Slack trigger and ServiceNow action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Message In Channels (Instant) trigger
1. Connect your Slack account
2. Optional- Select one or more Channels
3. Configure slackApphook
4. Optional- Configure Resolve Names
5. Optional- Configure Ignore Bots
6. Optional- Configure Ignore replies in threads
Configure the Update Table Record action
1. Connect your ServiceNow account
2. Configure table_name
3. Configure sys_id
4. Configure update_fields
5. Optional- Select a api_version
6. Optional- Select a request_format
7. Optional- Select a response_format
8. Optional- Configure x_no_response_body
9. Optional- Select a sysparm_display_value
10. Optional- Configure sysparm_fields
11. Optional- Configure sysparm_input_display_value
12. Optional- Select a sysparm_view
13. Optional- Configure sysparm_query_no_domain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Message In Channels (Instant) on Slack

Description:Emit new event when a new message is posted to one or more channels

Version:1.0.24

Key:slack-new-message-in-channels

View on GitHub

Slack Overview#

The Pipedream Slack app enables you to build event-driven workflows that interact with the Slack API. Once you authorize the Pipedream app's access to your workspace, you can use Pipedream workflows to perform common Slack actions or write your own code against the Slack API.

The Pipedream Slack app is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.

Automate posting updates to your team channels
Create a bot to answer common questions
Integrate with your existing tools and services
And much more!

Trigger Code#

import common from "../common/base.mjs";
import constants from "../common/constants.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...common,
  key: "slack-new-message-in-channels",
  name: "New Message In Channels (Instant)",
  version: "1.0.24",
  description: "Emit new event when a new message is posted to one or more channels",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    conversations: {
      propDefinition: [
        common.props.slack,
        "conversation",
      ],
      type: "string[]",
      label: "Channels",
      description: "Select one or more channels to monitor for new messages.",
      optional: true,
    },
    // eslint-disable-next-line pipedream/props-description,pipedream/props-label
    slackApphook: {
      type: "$.interface.apphook",
      appProp: "slack",
      async eventNames() {
        return this.conversations || [
          "message",
        ];
      },
    },
    resolveNames: {
      propDefinition: [
        common.props.slack,
        "resolveNames",
      ],
    },
    ignoreBot: {
      propDefinition: [
        common.props.slack,
        "ignoreBot",
      ],
    },
    ignoreThreads: {
      type: "boolean",
      label: "Ignore replies in threads",
      description: "Ignore replies to messages in threads",
      optional: true,
    },
  },
  methods: {
    ...common.methods,
    getSummary() {
      return "New message in channel";
    },
    async processEvent(event) {
      if (event.type !== "message") {
        console.log(`Ignoring event with unexpected type "${event.type}"`);
        return;
      }
      if (event.subtype && !constants.ALLOWED_MESSAGE_IN_CHANNEL_SUBTYPES.includes(event.subtype)) {
        // This source is designed to just emit an event for each new message received.
        // Due to inconsistencies with the shape of message_changed and message_deleted
        // events, we are ignoring them for now. If you want to handle these types of
        // events, feel free to change this code!!
        console.log("Ignoring message with subtype.");
        return;
      }
      if ((this.ignoreBot) && (event.subtype == "bot_message" || event.bot_id)) {
        return;
      }
      // There is no thread message type only the thread_ts field
      // indicates if the message is part of a thread in the event.
      if (this.ignoreThreads && event.thread_ts) {
        console.log("Ignoring reply in thread");
        return;
      }
      if (this.resolveNames) {
        if (event.user) {
          event.user_id = event.user;
          event.user = await this.getUserName(event.user);
        } else if (event.bot_id) {
          event.bot = await this.getBotName(event.bot_id);
        }
        event.channel_id = event.channel;
        event.channel = await this.getConversationName(event.channel);
        if (event.team) {
          event.team_id = event.team;
          event.team = await this.getTeamName(event.team);
        }
      }
      return event;
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Slack	`slack`	`app`	This component uses the Slack app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Channels	`conversations`	`string[]`	Select a value from the drop down menu.
	`slackApphook`	`$.interface.apphook`
Resolve Names	`resolveNames`	`boolean`	Instead of returning `channel`, `team`, and `user` as IDs, return their human-readable names.
Ignore Bots	`ignoreBot`	`boolean`	Ignore messages from bots
Ignore replies in threads	`ignoreThreads`	`boolean`	Ignore replies to messages in threads

Trigger Authentication#

Slack uses OAuth authentication. When you connect your Slack account, Pipedream will open a popup window where you can sign into Slack and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Slack API.

Pipedream requests the following authorization scopes when you connect your account:

channels:historychannels:readchannels:writeemoji:readgroups:historygroups:readgroups:writeim:historyim:readim:writelinks:readlinks:writempim:historympim:readmpim:writereactions:readreactions:writereminders:readreminders:writestars:readteam:readusergroups:readusergroups:writeusers:readusers:read.emailusers:writechat:write:botchat:write:userfiles:write:usercommandsusers.profile:writeusers.profile:readsearch:read

About Slack#

Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.

Action#

Update Table Record on ServiceNow

Description:Updates the specified record with the name-value pairs included in the request body.

Version:0.1.1

Key:servicenow-update-table-record

View on GitHub

ServiceNow Overview#

The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.

Action Code#

// legacy_hash_id: a_4riE2J
import { axios } from "@pipedream/platform";

export default {
  key: "servicenow-update-table-record",
  name: "Update Table Record",
  description: "Updates the specified record with the name-value pairs included in the request body.",
  version: "0.1.1",
  type: "action",
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    },
    table_name: {
      type: "string",
      description: "The name of the table containing the record to update.",
    },
    sys_id: {
      type: "string",
      description: "Unique identifier of the record to update.",
    },
    update_fields: {
      type: "object",
      description: "An object with name-value pairs with the fields to update in the specified record.\n**Note:** All fields within a record may not be available for update. For example, fields that have a prefix of \"sys_\" are typically system parameters that are automatically generated and cannot be updated.",
    },
    api_version: {
      type: "string",
      description: "API version number. Version numbers identify the endpoint version that a URI accesses. By specifying a version number in your URIs, you can ensure that future updates to the REST API do not negatively impact your integration. Use `lastest` to use the latest REST endpoint for your instance version.",
      optional: true,
      options: [
        "lastest",
        "v1",
        "v2",
      ],
    },
    request_format: {
      type: "string",
      description: "Format of REST request body",
      optional: true,
      options: [
        "application/json",
        "application/xml",
        "text/xml",
      ],
    },
    response_format: {
      type: "string",
      description: "Format of REST response body.",
      optional: true,
      options: [
        "application/json",
        "application/xml",
        "text/xml",
      ],
    },
    x_no_response_body: {
      type: "boolean",
      description: "By default, responses include body content detailing the modified record. Set this request header to true to suppress the response body.",
      optional: true,
    },
    sysparm_display_value: {
      type: "string",
      description: "Return field display values (true), actual values (false), or both (all) (default: false).",
      optional: true,
      options: [
        "true",
        "false",
        "all",
      ],
    },
    sysparm_fields: {
      type: "string",
      description: "A comma-separated list of fields to return in the response.",
      optional: true,
    },
    sysparm_input_display_value: {
      type: "boolean",
      description: "Flag that indicates whether to set field values using the display value or the actual value.\n* `true`: Treats input values as display values and they are manipulated so they can be stored properly in the database.\n* `false`: Treats input values as actual values and stored them in the database without manipulation.",
      optional: true,
    },
    sysparm_view: {
      type: "string",
      description: "Render the response according to the specified UI view (overridden by sysparm_fields).",
      optional: true,
      options: [
        "desktop",
        "mobile",
        "both",
      ],
    },
    sysparm_query_no_domain: {
      type: "boolean",
      description: "True to access data across domains if authorized (default: false).",
      optional: true,
    },
  },
  async run({ $ }) {
  /* See the API docs: https://docs.servicenow.com/bundle/paris-application-development/page/integrate/inbound-rest/concept/c_TableAPI.html#c_TableAPI
    Section Table - PATCH /now/table/{tableName}/{sys_id}                      */

    if (!this.table_name || !this.sys_id || !this.update_fields) {
      throw new Error("Must provide table_name, sys_id, and update_fields parameters.");
    }

    var apiVersion = "";
    if (this.api_version == "v1" || this.api_version == "v2") {
      apiVersion = this.api_version + "/";
    }

    return await axios($, {
      method: "patch",
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/${apiVersion}table/${this.table_name}/${this.sys_id}`,
      headers: {
        "Authorization": `Bearer ${this.servicenow.$auth.oauth_access_token}`,
        "Accept": this.request_format || "application/json",
        "Content-Type": this.response_format || "application/json",
        "X-no-response-body": this.x_no_response_body,
      },
      params: {
        sysparm_display_value: this.sysparm_display_value,
        sysparm_fields: this.sysparm_fields,
        sysparm_input_display_value: this.sysparm_input_display_value,
        sysparm_view: this.sysparm_view,
        sysparm_query_no_domain: this.sysparm_query_no_domain,
      },
      data: this.update_fields,
    });
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
ServiceNow	`servicenow`	`app`	This component uses the ServiceNow app.
table_name	`table_name`	`string`	The name of the table containing the record to update.
sys_id	`sys_id`	`string`	Unique identifier of the record to update.
update_fields	`update_fields`	`object`	An object with name-value pairs with the fields to update in the specified record. Note: All fields within a record may not be available for update. For example, fields that have a prefix of "sys_" are typically system parameters that are automatically generated and cannot be updated.
api_version	`api_version`	`string`	Select a value from the drop down menu:`lastestv1v2`
request_format	`request_format`	`string`	Select a value from the drop down menu:`application/jsonapplication/xmltext/xml`
response_format	`response_format`	`string`	Select a value from the drop down menu:`application/jsonapplication/xmltext/xml`
x_no_response_body	`x_no_response_body`	`boolean`	By default, responses include body content detailing the modified record. Set this request header to true to suppress the response body.
sysparm_display_value	`sysparm_display_value`	`string`	Select a value from the drop down menu:`truefalseall`
sysparm_fields	`sysparm_fields`	`string`	A comma-separated list of fields to return in the response.
sysparm_input_display_value	`sysparm_input_display_value`	`boolean`	Flag that indicates whether to set field values using the display value or the actual value. `true`: Treats input values as display values and they are manipulated so they can be stored properly in the database. `false`: Treats input values as actual values and stored them in the database without manipulation.
sysparm_view	`sysparm_view`	`string`	Select a value from the drop down menu:`desktopmobileboth`
sysparm_query_no_domain	`sysparm_query_no_domain`	`boolean`	True to access data across domains if authorized (default: false).

Action Authentication#

ServiceNow uses OAuth authentication. When you connect your ServiceNow account, Pipedream will open a popup window where you can sign into ServiceNow and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any ServiceNow API.

Pipedream requests the following authorization scopes when you connect your account:

Update Table Record with ServiceNow API on New Message In Channels (Instant) from Slack API

Pipedream makes it easy to connect APIs for ServiceNow, Slack and 2,700+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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