Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
Integrate the Slack API with the ServiceNow API
Setup the Slack API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Slack and ServiceNow remarkably fast. Free for developers.
Popular Ways to Connect Slack with ServiceNow#
Popular Slack and ServiceNow Triggers#
Emit new event when a new message is posted to one or more channels
Emit new event when a message was posted in a direct message channel
Emit new events on new Slack interactivity events sourced from Block Kit interactive elements, Slash commands, or Shortcuts.
Emit new event when a username or specific keyword is mentioned in a channel
Emit new event when a member has added an emoji reaction to a message
Popular Slack and ServiceNow Actions#
Send a message to a public channel and customize the name and avatar of the bot that posts the message. See postMessage or scheduleMessage docs here
Retrieves the record identified by the specified sys_id from the specified table.
Send a message to a private channel and customize the name and avatar of the bot that posts the message. See postMessage or scheduleMessage docs here
Overview of Slack#
The Pipedream Slack app enables you to build event-driven workflows that interact with the Slack API. When you authorize the Pipedream app's access to your workspace, you can use Pipedream workflows to perform common Slack actions, or write your own code against the Slack API.
The Pipedream Slack app is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It just makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.
Here are some examples of automations you can build with Pipedream on Slack:
- Automate posting updates to your team channel
- Create a bot to answer common questions
- Integrate with your existing tools and services
- Build a custom dashboard to track your team's progress
- Create a bot to handle scheduling and meeting requests
- And much more!
Should I use the Slack or Slack Bot app on Pipedream?
The Slack app is the easiest and most convienent option to get started. It installs the official Pipedream bot into your Slack workspace with just a few clicks.
However, if you'd like to use your own bot registered with the Slack API, you can use the Slack Bot app instead.
The Slack Bot requires a bot token to allow your Pipedream workflows to authenticate as your bot. The extra set up steps allow you to list your custom bot on the Slack Marketplace, or install the bot on other workspaces as your bot's name instead of as Pipedream.
Connect Slack#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
slack: {
type: "app",
app: "slack",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://slack.com/api/users.profile.get`,
headers: {
Authorization: `Bearer ${this.slack.$auth.oauth_access_token}`,
},
})
},
})
Overview of ServiceNow#
Using the ServiceNow API, you can build a variety of powerful applications that
help you extend and enhance the capabilities of your ServiceNow implementation.
The possibilities are endless! You can:
- Create custom pages and widgets that provide additional functionality and
data visualizations tailored to your needs - Automate user and business processes with the help of integration tools
- Streamline production deployments and drive up efficiency with workflow
systems - Develop custom plugins to facilitate data exchange with other systems
- Leverage machine learning to extract knowledge from large data sets and
create predictive models - Create interactive chatbots for providing support or collecting feedback
- Generate custom reports for tracking performance and resource utilization
- And much more!
No matter whether you are looking to extend existing features or build
something totally new, the ServiceNow API offers the perfect solution!
Connect ServiceNow#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
servicenow: {
type: "app",
app: "servicenow",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
headers: {
Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
},
})
},
})
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