← Trengo + Discord Webhook integrations

Send Message (Advanced) with Discord Webhook API on New Inbound Message Event from Trengo API

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New Inbound Message Event from the Trengo API
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Send Message (Advanced) with the Discord Webhook API
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Getting Started

This integration creates a workflow with a Trengo trigger and Discord Webhook action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Inbound Message Event trigger
    1. Connect your Trengo account
  3. Configure the Send Message (Advanced) action
    1. Connect your Discord Webhook account
    2. Optional- Configure Message
    3. Optional- Configure Thread ID
    4. Optional- Configure Username
    5. Optional- Configure Avatar URL
    6. Optional- Configure Include link to workflow
    7. Optional- Configure Embeds
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new events when an inbound message received. [See the docs here](https://developers.trengo.com/docs/webhooks)
Version:0.0.1
Key:trengo-new-inbound-message

Trengo Overview

You can build amazing customer service experiences by using the Trengo API.
It's the platform to help teams work better together, and offers features to
optimize your customer conversation. For example, you can use Trengo to:

  • Improve customer service by leveraging automation for fast and personalized
    responses
  • Increase efficiency by optimizing operational workflows
  • Gather insights from customer conversations to improve customer service
  • Automate conversations like welcome messages and error notifications
  • Filter and manage incoming conversations to make sure the right person
    provides the right answers

These are just some of the examples of what you can do with the Trengo API.
With the Trengo platform, you can make sure your customer conversations deliver
the best possible outcomes, consistently.

Trigger Code

import common from "../common/common.mjs";

export default {
  key: "trengo-new-inbound-message",
  name: "New Inbound Message Event",
  description: "Emit new events when an inbound message received. [See the docs here](https://developers.trengo.com/docs/webhooks)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  ...common,
  methods: {
    ...common.methods,
    getMeta(event) {
      return {
        id: event?.body?.message_id ?
          parseInt(event?.body?.message_id) :
          Date.now(),
        ts: Date.now(),
        summary: `New inbound message event: ${event?.body?.message}`,
      };
    },
    getEvent() {
      return  "INBOUND";
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
TrengoappappThis component uses the Trengo app.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.

Trigger Authentication

Trengo uses API keys for authentication. When you connect your Trengo account, Pipedream securely stores the keys so you can easily authenticate to Trengo APIs in both code and no-code steps.

You need a personal access token to access the API and to perform actions on your behalf. Your personal access token needs to be send trough an Authorization Bearer request. See docs.

About Trengo

Customer service software

Action

Description:Send a simple or structured message (using embeds) to a Discord channel
Version:0.3.1
Key:discord_webhook-send-message-advanced

Discord Webhook Overview

With Discord's Webhook API, you can create applications that send messages to
Discord channels automatically. For example, you could create a bot that sends
a message to a channel every time a new blog post is published, or a message to
a channel when someone joins your Discord server.

Here are some ideas for what you could build using the Discord Webhook API:

  • A bot that sends a message to a channel when a new blog post is published
  • A bot that sends a message to a channel when someone joins your Discord
    server
  • A bot that sends a message to a channel when a new product is added to your
    online store

Action Code

import common from "../send-message-common.mjs";

export default {
  ...common,
  key: "discord_webhook-send-message-advanced",
  name: "Send Message (Advanced)",
  description: "Send a simple or structured message (using embeds) to a Discord channel",
  version: "0.3.1",
  type: "action",
  props: {
    ...common.props,
    message: {
      propDefinition: [
        common.props.discordWebhook,
        "message",
      ],
      optional: true,
    },
    embeds: {
      propDefinition: [
        common.props.discordWebhook,
        "embeds",
      ],
    },
  },
  async run({ $ }) {
    const {
      message,
      avatarURL,
      threadID,
      username,
      includeSentViaPipedream,
      embeds,
    } = this;

    if (!message && !embeds) {
      throw new Error("This action requires at least 1 message OR embeds object. Please enter one or the other above.");
    }

    try {
      // No interesting data is returned from Discord
      await this.discordWebhook.sendMessage({
        avatarURL,
        threadID,
        username,
        embeds,
        content: includeSentViaPipedream
          ? this.appendPipedreamText(message ?? "")
          : message,
      });
      $.export("$summary", "Message sent successfully");
    } catch (err) {
      const unsentMessage = this.getUserInputProps();
      $.export("unsent", unsentMessage);
      throw err;
    }
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
Discord WebhookdiscordWebhookappThis component uses the Discord Webhook app.
Messagemessagestring

Enter a simple message up to 2000 characters. This is the most commonly used field. However, it's optional if you pass embed content.

Thread IDthreadIDstring

If provided, the message will be posted to this thread

Usernameusernamestring

Overrides the current username of the webhook

Avatar URLavatarURLstring

If used, it overrides the default avatar of the webhook. Note: Consecutive posts by the same username within 10 minutes of each other will not display updated avatar.

Include link to workflowincludeSentViaPipedreamboolean

Defaults to true, includes a link to this workflow at the end of your Discord message.

Embedsembedsany

Optionally pass an array of embed objects. E.g., {{ [{"description":"Use markdown including *Italic* **bold** __underline__ ~~strikeout~~ [hyperlink](https://google.com) `code`"}] }}. To pass data from another step, enter a reference using double curly brackets (e.g., {{steps.mydata.$return_value}}).
Tip: Construct the embeds array in a Node.js code step, return it, and then pass the return value to this step.

Action Authentication

Discord Webhook uses OAuth authentication. When you connect your Discord Webhook account, Pipedream will open a popup window where you can sign into Discord Webhook and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Discord Webhook API.

Pipedream requests the following authorization scopes when you connect your account:

webhook.incomingemailidentify

About Discord Webhook

Use this app to send messages to a channel using Discord's incoming webhooks

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