Send a Document with UltraMsg API on New Waiting Ticket Created from Snappy API

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Trigger workflow on

New Waiting Ticket Created from the Snappy API

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Send a Document with the UltraMsg API

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Getting Started#

This integration creates a workflow with a Snappy trigger and UltraMsg action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Waiting Ticket Created trigger
1. Connect your Snappy account
2. Configure timer
3. Select a Account ID
4. Select a Mailbox ID
Configure the Send a Document action
1. Connect your UltraMsg account
2. Select a To
3. Configure Document
4. Configure Filename
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Waiting Ticket Created on Snappy

Description:Emit new event when a waiting ticket is created.

Version:0.0.1

Key:snappy-new-waiting-ticket-created

View on GitHub

Snappy Overview#

Snappy API enables interaction with Snappy, a customer support tool designed to streamline communication and enhance support team efficiency. By leveraging the Snappy API on Pipedream, you can automate ticket management, organize customer inquiries, and orchestrate seamless communication between support staff and customers. With Pipedream's ability to connect to countless services, you can create workflows that react to events in real-time, sync data across platforms, and personalize customer interactions, all in a serverless environment.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Waiting Ticket Created",
  version: "0.0.1",
  key: "snappy-new-waiting-ticket-created",
  description: "Emit new event when a waiting ticket is created.",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    mailboxId: {
      propDefinition: [
        common.props.snappy,
        "mailboxId",
        (c) => ({
          accountId: c.accountId,
        }),
      ],
    },
  },
  methods: {
    ...common.methods,
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New waiting ticket created with ID ${data.id}`,
        ts: data.created_at,
      });
    },
    async getResources(args = {}) {
      return this.snappy.getWaitingTickets(args);
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Snappy	`snappy`	`app`	This component uses the Snappy app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Account ID	`accountId`	`string`	Select a value from the drop down menu.
Mailbox ID	`mailboxId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Snappy uses API keys for authentication. When you connect your Snappy account, Pipedream securely stores the keys so you can easily authenticate to Snappy APIs in both code and no-code steps.

You can retrieve your API key via the Your Settings menu in Snappy. Once there, navigate to the security tab.

About Snappy#

Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.

Action#

Send a Document on UltraMsg

Description:Send a document to a specified number. [See the docs here](https://docs.ultramsg.com/api/post/messages/document)

Version:0.0.2

Key:ultramsg-send-document

View on GitHub

UltraMsg Overview#

UltraMsg API offers a suite of messaging capabilities that let you automate WhatsApp messaging. With it, you can send and receive messages, create WhatsApp chatbots, and manage media, enabling a wide range of automated interactions with users. Pipedream acts as a powerful accelerator here, letting you connect UltraMsg to hundreds of other apps to craft custom workflows.

Action Code#

import ultramsg from "../../ultramsg.app.mjs";

export default {
  name: "Send a Document",
  description: "Send a document to a specified number. [See the docs here](https://docs.ultramsg.com/api/post/messages/document)",
  key: "ultramsg-send-document",
  version: "0.0.2",
  type: "action",
  props: {
    ultramsg,
    to: {
      propDefinition: [
        ultramsg,
        "to",
      ],
    },
    document: {
      type: "string",
      label: "Document",
      description: "Public URL of your document",
    },
    filename: {
      type: "string",
      label: "Filename",
      description: "The name of your file",
    },
  },
  async run({ $ }) {
    const {
      to,
      document,
      filename,
    } = this;

    const data = {
      to,
      document,
      filename,
    };
    const res = await this.ultramsg.sendDocument(data, $);
    $.export("$summary", `Document successfully sent to "${to}"`);

    return res;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
UltraMsg	`ultramsg`	`app`	This component uses the UltraMsg app.
To	`to`	`string`	Select a value from the drop down menu.
Document	`document`	`string`	Public URL of your document
Filename	`filename`	`string`	The name of your file