Run Report with Google Analytics API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Run Report with the Google Analytics API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Google Analytics action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Optional- Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Run Report action
1. Connect your Google Analytics account
2. Configure View Id
3. Configure Start Date
4. Configure End Date
5. Configure Metrics
6. Optional- Configure Dimensions
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.8

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.8",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Run Report on Google Analytics

Description:Return report metrics based on a start and end date. [See the documentation](https://developers.google.com/analytics/devguides/reporting/core/v4/rest?hl=en)

Version:0.1.2

Key:google_analytics-run-report

View on GitHub

Google Analytics Overview#

The Google Analytics API unlocks the power of your analytics data, enabling automated access to custom reports, real-time statistics, and user behavior analysis. With it, you can extract actionable insights, push data to other platforms, and tailor your business strategy with precision. Leveraging Pipedream's serverless platform, these capabilities can be seamlessly integrated into workflows that trigger actions in other apps, send alerts, or even feed data warehouses for deeper analysis.

Action Code#

import analytics from "../../google_analytics.app.mjs";

export default {
  key: "google_analytics-run-report",
  version: "0.1.2",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: true,
  },
  name: "Run Report",
  description: "Return report metrics based on a start and end date. [See the documentation](https://developers.google.com/analytics/devguides/reporting/core/v4/rest?hl=en)",
  type: "action",
  props: {
    analytics,
    viewId: {
      propDefinition: [
        analytics,
        "viewId",
      ],
    },
    startDate: {
      type: "string",
      label: "Start Date",
      description: "Start date in YYYY-MM-DD format",
    },
    endDate: {
      type: "string",
      label: "End Date",
      description: "End date in YYYY-MM-DD format",
    },
    metrics: {
      type: "string[]",
      label: "Metrics",
      description: "Metrics attributes for your data. Explore the available metrics and dimensions [here](https://ga-dev-tools.web.app/dimensions-metrics-explorer/)",
    },
    dimensions: {
      type: "string[]",
      label: "Dimensions",
      description: "Dimension attributes for your data. Explore the available metrics and dimensions [here](https://ga-dev-tools.web.app/dimensions-metrics-explorer/)",
      optional: true,
    },
  },
  async run({ $ }) {
    const metrics = this.metrics || [];
    const dimensions = this.dimensions || [];

    const data = {
      resource: {
        reportRequests: [
          {
            viewId: this.viewId,
            dateRanges: [
              {
                startDate: this.startDate,
                endDate: this.endDate,
              },
            ],
            dimensions: dimensions.map((dimension) => ({
              name: dimension,
            })),
            metrics: metrics.map((metric) => ({
              expression: metric,
            })),
          },
        ],
      },
    };
    const { data: report } = await this.analytics.queryReports(data);
    $.export("$summary", `Successfully retrieved report for view with ID ${this.viewId}`);
    return report;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Google Analytics	`analytics`	`app`	This component uses the Google Analytics app.
View Id	`viewId`	`string`	ID of the view to monitor. Can be found on your Google Analytics Dashboard -> Admin -> View Setting
Start Date	`startDate`	`string`	Start date in YYYY-MM-DD format
End Date	`endDate`	`string`	End date in YYYY-MM-DD format
Metrics	`metrics`	`string[]`	Metrics attributes for your data. Explore the available metrics and dimensions here
Dimensions	`dimensions`	`string[]`	Dimension attributes for your data. Explore the available metrics and dimensions here

Action Authentication#

Google Analytics uses OAuth authentication. When you connect your Google Analytics account, Pipedream will open a popup window where you can sign into Google Analytics and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Google Analytics API.

Pipedream requests the following authorization scopes when you connect your account:

emailprofilehttps://www.googleapis.com/auth/analytics.edithttps://www.googleapis.com/auth/analytics.readonly

Run Report with Google Analytics API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Google Analytics, Zendesk and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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