import intercom from "../../intercom.app.mjs";
export default {
key: "intercom-reply-to-conversation",
name: "Reply To Conversation",
description: "Add a reply or a note to an existing conversation thread. [See the documentation](https://developers.intercom.com/docs/references/rest-api/api.intercom.io/conversations/replyconversation).",
version: "0.0.1",
type: "action",
props: {
intercom,
conversationId: {
propDefinition: [
intercom,
"conversationId",
],
},
replyType: {
type: "string",
label: "Reply Type",
description: "The type of the reply.",
options: [
{
label: "Contact Reply",
value: "user",
},
{
label: "Admin Reply",
value: "admin",
},
],
reloadProps: true,
},
messageType: {
propDefinition: [
intercom,
"messageType",
({ replyType: type }) => ({
type,
}),
],
},
body: {
type: "string",
label: "Body",
description: "The text body of the comment.",
},
attachmentUrls: {
type: "string[]",
label: "Attachment URLs",
description: "A list of image URLs that will be added as attachments. You can include up to 10 URLs.",
optional: true,
},
},
additionalProps() {
const {
replyType,
replyOnBehalfOf,
} = this;
if (replyType === "admin") {
return {
adminId: {
type: "string",
label: "Admin ID",
description: "The id of the admin who is authoring the comment.",
options: async () => {
const { admins } = await this.intercom.listAdmins();
return admins.map((admin) => ({
label: admin.name,
value: admin.id,
}));
},
},
};
}
return {
replyOnBehalfOf: {
type: "string",
label: "Reply On Behalf Of",
description: "The user ID of the user on whose behalf the reply is being made.",
options: [
{
label: "Intercom User ID",
value: "intercom_user_id",
},
{
label: "Email",
value: "email",
},
{
label: "User ID",
value: "user_id",
},
],
reloadProps: true,
},
...(replyOnBehalfOf === "intercom_user_id" && {
intercomUserId: {
type: "string",
label: "Intercom User ID",
description: "The identifier for the contact as given by Intercom.",
options: async () => {
const results = await this.intercom.searchContacts({
query: {
field: "role",
operator: "=",
value: "user",
},
});
return results.map((user) => ({
label: user.name || user.id,
value: user.id,
}));
},
},
}),
...(replyOnBehalfOf === "email" && {
email: {
type: "string",
label: "Email",
description: "The email you have defined for the user.",
options: async () => {
const results = await this.intercom.searchContacts({
query: {
field: "role",
operator: "=",
value: "user",
},
});
return results.map((user) => ({
label: user.name || user.id,
value: user.email,
}));
},
},
}),
...(replyOnBehalfOf === "user_id" && {
userId: {
type: "string",
label: "User ID",
description: "The external ID you have defined for the contact.",
options: async () => {
const results = await this.intercom.searchContacts({
query: {
field: "role",
operator: "=",
value: "user",
},
});
return results.map((user) => ({
label: user.name || user.id,
value: user.external_id,
}));
},
},
}),
};
},
methods: {
replyToConversation({
conversationId, ...args
} = {}) {
return this.intercom.makeRequest({
method: "POST",
endpoint: `conversations/${conversationId}/parts`,
...args,
});
},
},
async run({ $ }) {
const {
replyToConversation,
conversationId,
body,
attachmentUrls,
replyType,
adminId,
intercomUserId,
email,
userId,
messageType,
} = this;
const response = await replyToConversation({
$,
conversationId,
data: {
body,
attachment_urls: attachmentUrls,
admin_id: adminId,
intercom_user_id: intercomUserId,
email,
user_id: userId,
message_type: messageType,
type: replyType,
},
});
$.export("$summary", "Reply or note added successfully");
return response;
},
};
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