List Feedback with Zoho SalesIQ API on New Negative Feedback Received from GatherUp API

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New Negative Feedback Received from the GatherUp API

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List Feedback with the Zoho SalesIQ API

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Getting Started#

This integration creates a workflow with a GatherUp trigger and Zoho SalesIQ action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Negative Feedback Received trigger
1. Connect your GatherUp account
2. Configure timer
Configure the List Feedback action
1. Connect your Zoho SalesIQ account
2. Select a Screen Name
3. Optional- Select one or more Department
4. Optional- Configure Start Time
5. Optional- Configure End Time
6. Optional- Configure Max Results
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Negative Feedback Received on GatherUp

Description:Emit new event on each new negative feedback received.

Version:0.0.2

Key:gatherup-new-negative-feedback-received

View on GitHub

GatherUp Overview#

The GatherUp API facilitates the automation of customer feedback and review management processes. It enables seamless integration with Pipedream's serverless platform for creating workflows that can aggregate reviews, trigger actions based on customer feedback, and enhance reputation management. By leveraging the GatherUp API, businesses can automate the collection and analysis of customer reviews, respond to feedback promptly, and harness insights to improve service quality and customer satisfaction.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Negative Feedback Received",
  version: "0.0.2",
  key: "gatherup-new-negative-feedback-received",
  description: "Emit new event on each new negative feedback received.",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    emitEvent(data) {
      if (data.recommend >= 7) return;

      this.$emit(data, {
        id: data.feedbackId,
        summary: `New negative feedback received with id ${data.feedbackId}`,
        ts: Date.parse(data.dateOfReview),
      });
    },
    async getResources(args = {}) {
      const {
        data: resources, perPage,
      } = await this.gatherup.getFeedbacks(args);

      return {
        resources,
        perPage,
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
GatherUp	`gatherup`	`app`	This component uses the GatherUp app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

GatherUp uses API keys for authentication. When you connect your GatherUp account, Pipedream securely stores the keys so you can easily authenticate to GatherUp APIs in both code and no-code steps.

You can get your Client ID and your Bearer Token on the Account Owner Details page.

About GatherUp#

GatherUp™ is a customer experience and online review engine that enables insights, empowers marketing and converts customers.

Action#

List Feedback on Zoho SalesIQ

Description:Retrieve a list of feedback from website visitors. [See the documentation](https://www.zoho.com/salesiq/help/developer-section/visitor-feedback-v2.html)

Version:0.0.2

Key:zoho_salesiq-list-feedback

View on GitHub

Zoho SalesIQ Overview#

The Zoho SalesIQ API offers a wealth of possibilities for engaging with customers and streamlining sales processes. By leveraging this API in Pipedream, you can craft automated workflows to react to events, manage visitors, and integrate customer interaction data with other services. This could range from triggering actions based on visitor activities to syncing chat transcripts with CRM tools. Pipedream's ability to connect with 3,000+ apps allows for creative and powerful automations that can save time and provide valuable insights.

Action Code#

import zohoSalesIQ from "../../zoho_salesiq.app.mjs";

export default {
  key: "zoho_salesiq-list-feedback",
  name: "List Feedback",
  description: "Retrieve a list of feedback from website visitors. [See the documentation](https://www.zoho.com/salesiq/help/developer-section/visitor-feedback-v2.html)",
  type: "action",
  version: "0.0.2",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: true,
  },
  props: {
    zohoSalesIQ,
    screenName: {
      propDefinition: [
        zohoSalesIQ,
        "screenName",
      ],
    },
    departmentIds: {
      propDefinition: [
        zohoSalesIQ,
        "departmentId",
        (c) => ({
          screenName: c.screenName,
        }),
      ],
      type: "string[]",
      optional: true,
    },
    startTime: {
      type: "string",
      label: "Start Time",
      description: "Fetch feedback begining at this datetime (in ISO Format)",
      optional: true,
    },
    endTime: {
      type: "string",
      label: "End Time",
      description: "Fetch feedback ending at this datetime (in ISO Format)",
      optional: true,
    },
    maxResults: {
      type: "integer",
      label: "Max Results",
      description: "The maximum number of results to return",
      optional: true,
      default: 100,
    },
  },
  async run({ $ }) {
    const feedback = await this.zohoSalesIQ.paginate({
      resourceFn: this.zohoSalesIQ.listFeedback,
      args: {
        screenName: this.screenName,
        params: {
          department_ids: this.departmentIds
            ? this.departmentIds?.join()
            : [],
          start_time: this.startTime
            ? Date.parse(this.startTime)
            : undefined,
          end_time: this.endTime
            ? Date.parse(this.endTime)
            : undefined,
        },
      },
      maxResults: this.maxResults,
    });

    $.export("$summary", `Successfully retrieved ${feedback.length} feedback item${feedback.length === 1
      ? ""
      : "s"}.`);

    return feedback;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho SalesIQ	`zohoSalesIQ`	`app`	This component uses the Zoho SalesIQ app.
Screen Name	`screenName`	`string`	Select a value from the drop down menu.
Department	`departmentIds`	`string[]`	Select a value from the drop down menu.
Start Time	`startTime`	`string`	Fetch feedback begining at this datetime (in ISO Format)
End Time	`endTime`	`string`	Fetch feedback ending at this datetime (in ISO Format)
Max Results	`maxResults`	`integer`	The maximum number of results to return

Action Authentication#

Zoho SalesIQ uses OAuth authentication. When you connect your Zoho SalesIQ account, Pipedream will open a popup window where you can sign into Zoho SalesIQ and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho SalesIQ API.

Pipedream requests the following authorization scopes when you connect your account:

SalesIQ.operators.readSalesIQ.portals.readSalesIQ.leadscorerules.readSalesIQ.leadscoreconfigs.readSalesIQ.webhooks.CREATESalesIQ.webhooks.DELETESalesIQ.articles.CREATESalesIQ.feedbacks.READSalesIQ.conversations.READSalesIQ.apps.READSalesIQ.articles.READSalesIQ.departments.READ

About Zoho SalesIQ#

Zoho SalesIQ offers your marketing, sales, and support teams the digital customer engagement tools to communicate with every site visitor at every stage of the customer lifecycle. This all-in-one live chat and analytics platform promotes proactive customer engagement, allowing you to initiate the right kind of conversation at exactly the right time.