Get Table Records with ServiceNow API on New Message in Channel from Discord Bot API

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New Message in Channel from the Discord Bot API

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Get Table Records with the ServiceNow API

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Getting Started#

This integration creates a workflow with a Discord Bot trigger and ServiceNow action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Message in Channel trigger
1. Connect your Discord Bot account
2. Select a Guild
3. Select one or more Channels
4. Optional- Configure Emit messages as a single event
5. Configure timer
Configure the Get Table Records action
1. Connect your ServiceNow account
2. Configure table_name
3. Optional- Select a api_version
4. Optional- Select a request_format
5. Optional- Select a response_format
6. Optional- Configure sysparm_query
7. Optional- Select a sysparm_display_value
8. Optional- Configure sysparm_exclude_reference_link
9. Optional- Configure sysparm_suppress_pagination_header
10. Optional- Configure sysparm_fields
11. Optional- Configure sysparm_limit
12. Optional- Configure sysparm_view
13. Optional- Configure sysparm_query_category
14. Optional- Configure sysparm_query_no_domain
15. Optional- Configure sysparm_no_count
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Message in Channel on Discord Bot

Description:Emit new event for each message posted to one or more channels

Version:0.0.17

Key:discord_bot-new-message-in-channel

View on GitHub

Discord Bot Overview#

The Pipedream Discord app enables you to build event-driven workflows that interact with the Discord API. When you authorize the Pipedream app's access to your guilds, you can use Pipedream workflows to perform common Discord actions, or write your own code against the Discord API.

Trigger Code#

import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";
import maxBy from "lodash.maxby";
import common from "../common.mjs";
import sampleEmit from "./test-event.mjs";

const { discord } = common.props;

export default {
  ...common,
  key: "discord_bot-new-message-in-channel",
  name: "New Message in Channel",
  description: "Emit new event for each message posted to one or more channels",
  type: "source",
  version: "0.0.17",

  dedupe: "unique", // Dedupe events based on the Discord message ID
  props: {
    ...common.props,
    db: "$.service.db",
    channels: {
      type: "string[]",
      label: "Channels",
      description: "The channels you'd like to watch for new messages",
      propDefinition: [
        discord,
        "channelId",
        ({ guildId }) => ({
          guildId,
        }),
      ],
    },
    emitEventsInBatch: {
      type: "boolean",
      label: "Emit messages as a single event",
      description:
        "If `true`, all messages are emitted as an array, within a single Pipedream event. Defaults to `false`, emitting each Discord message as its own event in Pipedream",
      optional: true,
      default: false,
    },
    timer: {
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },
  async run({ $ }) {
    // We store a cursor to the last message ID
    let lastMessageIDs = this._getLastMessageIDs();

    // If this is our first time running this source,
    // get the last N messages, emit them, and checkpoint
    for (const channelId of this.channels) {
      let lastMessageID;
      let messages = [];

      if (!lastMessageID) {
        messages = await this.discord.getMessages({
          $,
          channelId,
          params: {
            limit: 100,
          },
        });

        lastMessageID = messages.length
          ? maxBy(messages, (message) => message.id).id
          : 1;

      } else {
        let newMessages = [];

        do {
          newMessages = await this.discord.getMessages({
            $,
            channelId,
            params: {
              after: lastMessageIDs[channelId],
            },
          });

          messages = messages.concat(newMessages);

          lastMessageID = newMessages.length
            ? maxBy(newMessages, (message) => message.id).id
            : lastMessageIDs[channelId];

        } while (newMessages.length);
      }

      // Set the new high water mark for the last message ID
      // for this channel
      lastMessageIDs[channelId] = lastMessageID;

      if (!messages.length) {
        console.log(`No new messages in channel ${channelId}`);
        return;
      }

      console.log(`${messages.length} new messages in channel ${channelId}`);

      // Batched emits do not take advantage of the built-in deduper
      if (this.emitEventsInBatch) {
        const suffixChar =
          messages.length > 1
            ? "s"
            : "";

        this.$emit(messages, {
          summary: `${messages.length} new message${suffixChar}`,
          id: lastMessageID,
        });

      } else {
        messages.forEach((message) => {
          this.$emit(message, {
            summary: message.content,
            id: message.id, // dedupes events based on this ID
          });
        });
      }
    }

    // Set the last message ID for the next run
    this._setLastMessageIDs(lastMessageIDs);
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Discord Bot	`discord`	`app`	This component uses the Discord Bot app.
Guild	`guildId`	`string`	Select a value from the drop down menu.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Channels	`channels`	`string[]`	Select a value from the drop down menu.
Emit messages as a single event	`emitEventsInBatch`	`boolean`	If `true`, all messages are emitted as an array, within a single Pipedream event. Defaults to `false`, emitting each Discord message as its own event in Pipedream
	`timer`	`$.interface.timer`

Trigger Authentication#

Discord Bot uses API keys for authentication. When you connect your Discord Bot account, Pipedream securely stores the keys so you can easily authenticate to Discord Bot APIs in both code and no-code steps.

This app allows you to use the Discord API using your own Discord bot. If you don't want to use a custom bot, and you just need to use the Discord API, exit this screen and use the Discord app, instead.

If you want to use your own Discord bot, but haven't created one yet, see these instructions or watch this video. You'll need to add this bot to your server(s) to make successful API requests.

Once you've created your bot, you'll find the Bot token within the Bot section of your app. Enter that token below.

About Discord Bot#

Use this app to interact with the Discord API using a bot in your account

Action#

Get Table Records on ServiceNow

Description:Retrieves multiple records for the specified table.

Version:0.3.1

Key:servicenow-get-table-records

View on GitHub

ServiceNow Overview#

Using the ServiceNow API, you can build a variety of powerful applications that
help you extend and enhance the capabilities of your ServiceNow implementation.
The possibilities are endless! You can:

Create custom pages and widgets that provide additional functionality and
data visualizations tailored to your needs
Automate user and business processes with the help of integration tools
Streamline production deployments and drive up efficiency with workflow
systems
Develop custom plugins to facilitate data exchange with other systems
Leverage machine learning to extract knowledge from large data sets and
create predictive models
Create interactive chatbots for providing support or collecting feedback
Generate custom reports for tracking performance and resource utilization
And much more!

No matter whether you are looking to extend existing features or build
something totally new, the ServiceNow API offers the perfect solution!

Getting Started

Before you can use the ServiceNow REST API from a workflow, you need to configure an OAuth app in your ServiceNow instance that will grant access tokens to your users and authenticate requests to its REST API.

In your ServiceNow instance, visit the Application Registry and create a new app, choosing the Create an OAuth API endpoint for external clients option.
Name it something memorable, then leave every other field blank or keep the defaults, except for the Redirect URL, which should be: https://api.pipedream.com/connect/oauth/oa_g2oiqA/callback. Your app should look something like this:

Next, you'll need to copy the client ID and secret generated in Step 2, and add another app. This time, select the option to Connect to a third party OAuth Provider.
Name this app something like Pipedream OAuth Validator, and add the client ID / secret from Step 2. Change the grant type to Authorization Code, and set the Token URL to oauth_token.do (without any hostname, this refers to the current instance). Finally, add the same Redirect URL as you did above: https://api.pipedream.com/connect/oauth/oa_g2oiqA/callback. This app's configuration should look something like this when complete:

Visit https://pipedream.com/accounts, and click the button labeled Click Here to Connect An App in the top-right. In the modal that appears, search for ServiceNow and select it. You'll be prompted to enter the client ID and client secret from Step 2 above, as well as the name of your instance. The instance name is the host portion of your instance's URL: that is, the dev98042 in https://dev98042.service-now.com/.

Press Connect in the bottom-right of the modal. This should open up a new window asking you to login to your ServiceNow instance. This authorizes Pipedream's access to your ServiceNow account, and you should be ready to connect to your instance's REST API!

Collectively, the two apps you configured in your ServiceNow instance allow your instance to issue new OAuth access tokens for the user who authenticated in Step 6. This allows Pipedream to retrieve a fresh access token before it makes requests to the ServiceNow REST API.

ServiceNow Authorization Reference

This ServiceNow doc describes the general flow we ask you to implement above. In that doc, the app you create in Step 2 is referred to as the client application, and the app in Step 4 is referred to as the OAuth provider application registry record.

Action Code#

// legacy_hash_id: a_wdid84
import { axios } from "@pipedream/platform";

export default {
  key: "servicenow-get-table-records",
  name: "Get Table Records",
  description: "Retrieves multiple records for the specified table.",
  version: "0.3.1",
  type: "action",
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    },
    table_name: {
      type: "string",
      description: "The name of the table containing the records to retrieve.",
    },
    api_version: {
      type: "string",
      description: "API version number. Version numbers identify the endpoint version that a URI accesses. By specifying a version number in your URIs, you can ensure that future updates to the REST API do not negatively impact your integration. Use `lastest` to use the latest REST endpoint for your instance version.",
      optional: true,
      options: [
        "lastest",
        "v1",
        "v2",
      ],
    },
    request_format: {
      type: "string",
      description: "Format of REST request body",
      optional: true,
      options: [
        "application/json",
        "application/xml",
        "text/xml",
      ],
    },
    response_format: {
      type: "string",
      description: "Format of REST response body.",
      optional: true,
      options: [
        "application/json",
        "application/xml",
        "text/xml",
      ],
    },
    sysparm_query: {
      type: "string",
      optional: true,
    },
    sysparm_display_value: {
      type: "string",
      description: "Return field display values (true), actual values (false), or both (all) (default: false).",
      optional: true,
      options: [
        "true",
        "false",
        "all",
      ],
    },
    sysparm_exclude_reference_link: {
      type: "boolean",
      description: "True to exclude Table API links for reference fields (default: false).",
      optional: true,
    },
    sysparm_suppress_pagination_header: {
      type: "boolean",
      description: "True to supress pagination header (default: false).",
      optional: true,
    },
    sysparm_fields: {
      type: "string",
      description: "A comma-separated list of fields to return in the response.",
      optional: true,
    },
    sysparm_limit: {
      type: "string",
      description: "The maximum number of results returned per page (default: 10,000).",
      optional: true,
    },
    sysparm_view: {
      type: "string",
      description: "Render the response according to the specified UI view (overridden by sysparm_fields).",
      optional: true,
    },
    sysparm_query_category: {
      type: "string",
      description: "Name of the query category (read replica category) to use for queries.",
      optional: true,
    },
    sysparm_query_no_domain: {
      type: "boolean",
      description: "True to access data across domains if authorized (default: false).",
      optional: true,
    },
    sysparm_no_count: {
      type: "boolean",
      description: "Do not execute a select count(*) on table (default: false).",
      optional: true,
    },
  },
  async run({ $ }) {
  // See the API docs: https://docs.servicenow.com/bundle/paris-application-development/page/integrate/inbound-rest/concept/c_TableAPI.html#table-GET-id                    */

    if (!this.table_name) {
      throw new Error("Must provide table_name parameter.");
    }

    var apiVersion = "";
    if (this.api_version == "v1" || this.api_version == "v2") {
      apiVersion = this.api_version + "/";
    }

    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/${apiVersion}table/${this.table_name}`,
      headers: {
        "Authorization": `Bearer ${this.servicenow.$auth.oauth_access_token}`,
        "Accept": this.request_format || "application/json",
        "Content-Type": this.response_format || "application/json",
      },
      params: {
        sysparm_query: this.sysparm_query,
        sysparm_display_value: this.sysparm_display_value,
        sysparm_exclude_reference_link: this.sysparm_exclude_reference_link,
        sysparm_suppress_pagination_header: this.sysparm_suppress_pagination_header,
        sysparm_fields: this.sysparm_fields,
        sysparm_limit: this.sysparm_limit,
        sysparm_view: this.sysparm_view,
        sysparm_query_category: this.sysparm_query_category,
        sysparm_query_no_domain: this.sysparm_query_no_domain,
        sysparm_no_count: this.sysparm_no_count,
      },
    });
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
ServiceNow	`servicenow`	`app`	This component uses the ServiceNow app.
table_name	`table_name`	`string`	The name of the table containing the records to retrieve.
api_version	`api_version`	`string`	Select a value from the drop down menu:`lastestv1v2`
request_format	`request_format`	`string`	Select a value from the drop down menu:`application/jsonapplication/xmltext/xml`
response_format	`response_format`	`string`	Select a value from the drop down menu:`application/jsonapplication/xmltext/xml`
sysparm_query	`sysparm_query`	`string`
sysparm_display_value	`sysparm_display_value`	`string`	Select a value from the drop down menu:`truefalseall`
sysparm_exclude_reference_link	`sysparm_exclude_reference_link`	`boolean`	True to exclude Table API links for reference fields (default: false).
sysparm_suppress_pagination_header	`sysparm_suppress_pagination_header`	`boolean`	True to supress pagination header (default: false).
sysparm_fields	`sysparm_fields`	`string`	A comma-separated list of fields to return in the response.
sysparm_limit	`sysparm_limit`	`string`	The maximum number of results returned per page (default: 10,000).
sysparm_view	`sysparm_view`	`string`	Render the response according to the specified UI view (overridden by sysparm_fields).
sysparm_query_category	`sysparm_query_category`	`string`	Name of the query category (read replica category) to use for queries.
sysparm_query_no_domain	`sysparm_query_no_domain`	`boolean`	True to access data across domains if authorized (default: false).
sysparm_no_count	`sysparm_no_count`	`boolean`	Do not execute a select count(*) on table (default: false).

Action Authentication#

ServiceNow uses OAuth authentication. When you connect your ServiceNow account, Pipedream will open a popup window where you can sign into ServiceNow and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any ServiceNow API.

Pipedream requests the following authorization scopes when you connect your account:

About ServiceNow#

The smarter way to workflow

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Popular Triggers#

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Emit new event for each forum thread message posted. Note that your bot must have the MESSAGE_CONTENT privilege intent to see the message content, see the docs here.

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New Guild Member from the Discord Bot API

Emit new event for every member added to a guild. See docs here

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New Thread Message from the Discord Bot API

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