Get Simulation Results with Amazon Alexa API on New Ticket Added to View (Instant) from Zendesk API

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New Ticket Added to View (Instant) from the Zendesk API

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Get Simulation Results with the Amazon Alexa API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Amazon Alexa action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Added to View (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
6. Select a View ID
Configure the Get Simulation Results action
1. Connect your Amazon Alexa account
2. Configure Skill ID
3. Select a Stage
4. Configure Simulation ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Added to View (Instant) on Zendesk

Description:Emit new event when a ticket is added to the specified view

Version:0.0.2

Key:zendesk-ticket-added-to-view

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  key: "zendesk-ticket-added-to-view",
  name: "New Ticket Added to View (Instant)",
  description: "Emit new event when a ticket is added to the specified view",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    viewId: {
      propDefinition: [
        common.props.app,
        "viewId",
      ],
    },
  },
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Added To View Webhook";
    },
    getTriggerTitle() {
      return "Ticket Added To View Trigger";
    },
    getTriggerConditions() {
      return {
        any: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
    async isRelevant(payload) {
      const { tickets } = await this.app.listTicketsInView({
        viewId: this.viewId,
      });
      const foundTicket = tickets.find(({ id }) => id == payload.ticketId);
      return foundTicket;
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop
View ID	`viewId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Get Simulation Results on Amazon Alexa

Description:Get the results of the specified simulation for an Alexa skill. [See the documentation](https://developer.amazon.com/en-us/docs/alexa/smapi/skill-simulation-api.html)

Version:0.0.1

Key:amazon_alexa-get-simulation-results

View on GitHub

Amazon Alexa Overview#

The Amazon Alexa API connects your Pipedream workflows to Alexa's smart capabilities, enabling you to build voice-driven interactions and extend the functionality of Alexa Skills. Interact with users through their Alexa devices, manage and update Skills, or harness Alexa's smart home control. With Pipedream's serverless platform, you can create complex workflows that respond to Alexa events, trigger actions in other services, or process voice commands for custom outcomes.

Action Code#

import app from "../../amazon_alexa.app.mjs";

export default {
  key: "amazon_alexa-get-simulation-results",
  name: "Get Simulation Results",
  description: "Get the results of the specified simulation for an Alexa skill. [See the documentation](https://developer.amazon.com/en-us/docs/alexa/smapi/skill-simulation-api.html)",
  version: "0.0.1",
  type: "action",
  props: {
    app,
    skillId: {
      propDefinition: [
        app,
        "skillId",
      ],
    },
    stage: {
      propDefinition: [
        app,
        "stage",
      ],
    },
    simulationId: {
      propDefinition: [
        app,
        "simulationId",
      ],
    },
  },
  methods: {
    getSimulationResults({
      skillId, stage, simulationId, ...args
    }) {
      return this.app._makeRequest({
        path: `/skills/${skillId}/stages/${stage}/simulations/${simulationId}`,
        ...args,
      });
    },
  },
  async run({ $ }) {
    const {
      getSimulationResults,
      skillId,
      stage,
      simulationId,
    } = this;

    const response = await getSimulationResults({
      $,
      skillId,
      stage,
      simulationId,
    });

    $.export("$summary", `Successfully retrieved simulation results with ID: ${response.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Amazon Alexa	`app`	`app`	This component uses the Amazon Alexa app.
Skill ID	`skillId`	`string`	The unique identifier for the Alexa skill
Stage	`stage`	`string`	Select a value from the drop down menu:`developmentlive`
Simulation ID	`simulationId`	`string`	The identifier for the simulation

Action Authentication#

Amazon Alexa uses OAuth authentication. When you connect your Amazon Alexa account, Pipedream will open a popup window where you can sign into Amazon Alexa and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Amazon Alexa API.

Pipedream requests the following authorization scopes when you connect your account:

profile:user_idalexa::ask:skills:readwritealexa::ask:skills:test

Get Simulation Results with Amazon Alexa API on New Ticket Added to View (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Amazon Alexa, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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