Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Integrate the Zendesk API with the Amazon Alexa API

Setup the Zendesk API trigger to run a workflow which integrates with the Amazon Alexa API. Pipedream's integration platform allows you to integrate Zendesk and Amazon Alexa remarkably fast. Free for developers.

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Get Simulation Results with Amazon Alexa API on New Ticket (Instant) from Zendesk API
Zendesk + Amazon Alexa
 
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Get Simulation Results with Amazon Alexa API on New Ticket Added to View (Instant) from Zendesk API
Zendesk + Amazon Alexa
 
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Get Simulation Results with Amazon Alexa API on Ticket Closed (Instant) from Zendesk API
Zendesk + Amazon Alexa
 
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Get Simulation Results with Amazon Alexa API on Ticket Pending (Instant) from Zendesk API
Zendesk + Amazon Alexa
 
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Get Simulation Results with Amazon Alexa API on Ticket Solved (Instant) from Zendesk API
Zendesk + Amazon Alexa
 
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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

 
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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

 
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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

 
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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

 
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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

 
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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

 
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Get Simulation Results with the Amazon Alexa API

Get the results of the specified simulation for an Alexa skill. See the documentation

 
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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

 
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Simulate Alexa Skill with the Amazon Alexa API

Simulate a dialog from an Alexa-enabled device and receive the skill response for the specified example utterance. See the documentation

 
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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

 
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Overview of Zendesk

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Amazon Alexa

The Amazon Alexa API connects your Pipedream workflows to Alexa's smart capabilities, enabling you to build voice-driven interactions and extend the functionality of Alexa Skills. Interact with users through their Alexa devices, manage and update Skills, or harness Alexa's smart home control. With Pipedream's serverless platform, you can create complex workflows that respond to Alexa events, trigger actions in other services, or process voice commands for custom outcomes.

Connect Amazon Alexa

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    amazon_alexa: {
      type: "app",
      app: "amazon_alexa",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.amazonalexa.com/v1/skills/{{your_skill_id}}/credentials`, //for testing: amzn1.ask.skill.94225570-3d93-4671-acb0-34160d640740
      headers: {
        Authorization: `Bearer ${this.amazon_alexa.$auth.oauth_access_token}`,
        "Accept": `application/json`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo