Generate PDF with HTML 2 PDF API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Generate PDF with the HTML 2 PDF API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and HTML 2 PDF action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Generate PDF action
1. Connect your HTML 2 PDF account
2. Optional- Configure URL
3. Optional- Configure HTML
4. Optional- Configure Header
5. Optional- Configure Footer
6. Optional- Configure Page Offset
7. Optional- Select a Page Size
8. Optional- Select a Orientation
9. Optional- Configure Width
10. Optional- Configure Height
11. Optional- Configure Top Margin
12. Optional- Configure Bottom Margin
13. Optional- Configure Left
14. Optional- Configure Right
15. Optional- Select a Unit
16. Optional- Select a CSS Media Type
17. Optional- Configure Optimize Layout
18. Optional- Configure Lazy Load
19. Optional- Configure Wait Time
20. Optional- Configure CSS
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Generate PDF on HTML 2 PDF

Description:Creates a PDF from a URL or HTML string. [See the documentation](https://www.html2pdf.co.uk/api-documentation)

Version:0.0.1

Key:html_2_pdf-generate-pdf

View on GitHub

HTML 2 PDF Overview#

The HTML 2 PDF API allows you to convert HTML documents to PDFs. In Pipedream, you can integrate this API into workflows to automate document generation tasks. This can be incredibly useful for generating reports, invoices, or any other document where you start with HTML and need a PDF output. You can trigger these conversions with various events – like a new form submission, a scheduled trigger, or even updates in a database.

Action Code#

import { ConfigurationError } from "@pipedream/platform";
import fs from "fs";
import {
  PAGE_SIZE_OPTIONS, UNIT_OPTIONS,
} from "../../common/constants.mjs";
import html2Pdf from "../../html_2_pdf.app.mjs";

export default {
  key: "html_2_pdf-generate-pdf",
  name: "Generate PDF",
  description: "Creates a PDF from a URL or HTML string. [See the documentation](https://www.html2pdf.co.uk/api-documentation)",
  version: "0.0.1",
  type: "action",
  props: {
    html2Pdf,
    url: {
      type: "string",
      label: "URL",
      description: "The URL you want to convert to PDF.",
      optional: true,
    },
    html: {
      type: "string",
      label: "HTML",
      description: "The HTML you want to convert to PDF.",
      optional: true,
    },
    header: {
      type: "string",
      label: "Header",
      description: "Header in HTML format.",
      optional: true,
    },
    footer: {
      type: "string",
      label: "Footer",
      description: "Footer in HTML format.",
      optional: true,
    },
    pageOffset: {
      type: "integer",
      label: "Page Offset",
      description: "Number to offset your page number",
      optional: true,
    },
    pageSize: {
      type: "string",
      label: "Page Size",
      description: "The standard page formats.",
      optional: true,
      options: PAGE_SIZE_OPTIONS,
    },
    orientation: {
      type: "string",
      label: "Orientation",
      description: "The page orientation.",
      optional: true,
      options: [
        "portrait",
        "landscape",
      ],
    },
    width: {
      type: "string",
      label: "Width",
      description: "Custom width (overrides 'Page Size').",
      optional: true,
    },
    height: {
      type: "string",
      label: "Height",
      description: "Custom height (overrides 'Page Size').",
      optional: true,
    },
    top: {
      type: "string",
      label: "Top Margin",
      description: "You need one if you want to display a header.",
      optional: true,
    },
    bottom: {
      type: "string",
      label: "Bottom Margin",
      description: "You need one if you want to display a footer.",
      optional: true,
    },
    left: {
      type: "string",
      label: "Left",
      description: "Left margin.",
      optional: true,
    },
    right: {
      type: "string",
      label: "Right",
      description: "Right margin.",
      optional: true,
    },
    unit: {
      type: "string",
      label: "Unit",
      description: "Unit for the custom width, height and margins.",
      optional: true,
      options: UNIT_OPTIONS,
    },
    cssMediaType: {
      type: "string",
      label: "CSS Media Type",
      description: "The layout CSS media type.",
      options: [
        "print",
        "screen",
      ],
      optional: true,
    },
    optimizeLayout: {
      type: "boolean",
      label: "Optimize Layout",
      description: "Set this to **true** if you want us to auto-optimize your layout. This helps static items on your page to only show up once, instead of on every page.",
      optional: true,
    },
    lazyLoad: {
      type: "boolean",
      label: "Lazy Load",
      description: "Set this to **true** if you want our software to wait for content to lazy load.",
      optional: true,
    },
    waitTime: {
      type: "integer",
      label: "Wait Time",
      description: "**Time in milliseconds** that you want our software to wait after the page is loaded. You typically use this when you have long running JavaScript for graphs and tables.",
      optional: true,
    },
    css: {
      type: "string",
      label: "CSS",
      description: "Use custom CSS to overwrite the default styles of your page.",
      optional: true,
    },
  },
  async run({ $ }) {
    if ((!this.url && !this.html) || (this.url && this.html)) {
      throw new ConfigurationError("You must provide either URL or HTML.");
    }
    const response = await this.html2Pdf.createPdf({
      $,
      responseType: "arraybuffer",
      params: {
        url: this.url,
        html: this.html,
        header: this.header,
        footer: this.footer,
        page_offset: this.pageOffset,
        page_size: this.pageSize,
        orientation: this.orientation,
        width: this.width,
        height: this.height,
        top: this.top,
        bottom: this.bottom,
        left: this.left,
        right: this.right,
        unit: this.unit,
        css_media_type: this.cssMediaType,
        optimize_layout: this.optimizeLayout,
        lazy_load: this.lazyLoad,
        wait_time: this.waitTime,
        css: this.css,
      },
    });

    const filePath = `/tmp/${Date.now()}.pdf`;
    fs.writeFileSync(filePath, response);

    $.export("$summary", "Generated PDF is saved at");
    $.export("file_path", filePath);
    return filePath;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
HTML 2 PDF	`html2Pdf`	`app`	This component uses the HTML 2 PDF app.
URL	`url`	`string`	The URL you want to convert to PDF.
HTML	`html`	`string`	The HTML you want to convert to PDF.
Header	`header`	`string`	Header in HTML format.
Footer	`footer`	`string`	Footer in HTML format.
Page Offset	`pageOffset`	`integer`	Number to offset your page number
Page Size	`pageSize`	`string`	Select a value from the drop down menu:`{ "value": "A0", "label": "A0 - 841 x 1189 mm, 33.1 x 46.8 in" }{ "value": "A1", "label": "A1 - 594 x 841 mm, 23.4 x 33.1 in" }{ "value": "A2", "label": "A2 - 420 x 594 mm, 16.5 x 23.4 in" }{ "value": "A3", "label": "A3 - 297 x 420 mm, 11.7 x 16.5 in" }{ "value": "A4", "label": "A4 - 210 x 297 mm, 8.3 x 11.7 in" }{ "value": "A5", "label": "A5 - 148 x 210 mm, 5.8 x 8.3 in" }{ "value": "A6", "label": "A6 - 105 x 148 mm, 4.1 x 5.8 in" }{ "value": "A7", "label": "A7 - 74 x 105 mm, 2.9 x 4.1 in" }{ "value": "A8", "label": "A8 - 52 x 74 mm, 2.1 x 2.9 in" }{ "value": "A9", "label": "A9 - 37 x 52 mm, 1.5 x 2.1 in" }{ "value": "B0", "label": "B0 - 1000 x 1414 mm, 39.4 x 55.7 in" }{ "value": "B1", "label": "B1 - 707 x 1000 mm, 27.8 x 39.4 in" }{ "value": "B2", "label": "B2 - 500 x 707 mm, 19.7 x 27.8 in" }{ "value": "B3", "label": "B3 - 353 x 500 mm, 13.9 x 19.7 in" }{ "value": "B4", "label": "B4 - 250 x 353 mm, 9.8 x 13.9 in" }{ "value": "B5", "label": "B5 - 176 x 250 mm, 6.9 x 9.8 in" }{ "value": "B6", "label": "B6 - 125 x 176 mm, 4.9 x 6.9 in" }{ "value": "B7", "label": "B7 - 88 x 125 mm, 3.5 x 4.9 in" }{ "value": "B8", "label": "B8 - 62 x 88 mm, 2.4 x 3.5 in" }{ "value": "B9", "label": "B9 - 44 x 62 mm, 1.7 x 2.4 in" }{ "value": "B10", "label": "B10 - 31 x 44 mm, 1.2 x 1.7 in" }{ "value": "C5E", "label": "C5E - 163 x 229 mm" }{ "value": "Comm10E", "label": "Comm10E - 105 x 241 mm, U.S. Common 10 Envelope" }{ "value": "DLE", "label": "DLE - 110 x 220 mm" }{ "value": "Executive", "label": "Executive - 7.25 x 10.5 in" }{ "value": "Folio", "label": "Folio - 210 x 330 mm" }{ "value": "Ledger", "label": "Ledger - 17 x 11 in" }{ "value": "Legal", "label": "Legal - 8.5 x 14.0 in" }{ "value": "Letter", "label": "Letter - 8.5 x 11.0 in" }{ "value": "Tabloid", "label": "Tabloid - 11 x 17 in" }`
Orientation	`orientation`	`string`	Select a value from the drop down menu:`portraitlandscape`
Width	`width`	`string`	Custom width (overrides 'Page Size').
Height	`height`	`string`	Custom height (overrides 'Page Size').
Top Margin	`top`	`string`	You need one if you want to display a header.
Bottom Margin	`bottom`	`string`	You need one if you want to display a footer.
Left	`left`	`string`	Left margin.
Right	`right`	`string`	Right margin.
Unit	`unit`	`string`	Select a value from the drop down menu:`{ "label": "Millimeters (Default)", "value": "mm" }{ "label": "Centimeters", "value": "cm" }{ "label": "Inches", "value": "in" }{ "label": "Pixels", "value": "px" }`
CSS Media Type	`cssMediaType`	`string`	Select a value from the drop down menu:`printscreen`
Optimize Layout	`optimizeLayout`	`boolean`	Set this to true if you want us to auto-optimize your layout. This helps static items on your page to only show up once, instead of on every page.
Lazy Load	`lazyLoad`	`boolean`	Set this to true if you want our software to wait for content to lazy load.
Wait Time	`waitTime`	`integer`	Time in milliseconds that you want our software to wait after the page is loaded. You typically use this when you have long running JavaScript for graphs and tables.
CSS	`css`	`string`	Use custom CSS to overwrite the default styles of your page.