Delete Ticket with Zendesk API on New Error Occurred from Airbrake API

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New Error Occurred from the Airbrake API

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Delete Ticket with the Zendesk API

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Getting Started#

This integration creates a workflow with a Airbrake trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Error Occurred trigger
1. Connect your Airbrake account
2. Configure timer
3. Select a Project ID
Configure the Delete Ticket action
1. Connect your Zendesk account
2. Select a Ticket ID
3. Optional- Configure Custom Subdomain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Error Occurred on Airbrake

Description:Emit new event for each error occurred. [See docs here](https://docs.airbrake.io/docs/devops-tools/api/#list-notices-v4)

Version:0.0.3

Key:airbrake-new-error-occurred

View on GitHub

Airbrake Overview#

The Airbrake API facilitates real-time error monitoring and automatic exception reporting for your web applications, giving you instant insight into issues as they arise. With this API, you can create custom notifications, analyze and aggregate error data, and manage your project's error trends. Leveraging Pipedream's capabilities, you can automate workflows that respond to these errors, connect with other services for enhanced issue resolution, and maintain a smooth operation within your development and production environments.

Trigger Code#

import airbrake from "../../airbrake.app.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  name: "New Error Occurred",
  version: "0.0.3",
  key: "airbrake-new-error-occurred",
  description: "Emit new event for each error occurred. [See docs here](https://docs.airbrake.io/docs/devops-tools/api/#list-notices-v4)",
  type: "source",
  dedupe: "unique",
  props: {
    airbrake,
    db: "$.service.db",
    timer: {
      type: "$.interface.timer",
      static: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    projectId: {
      propDefinition: [
        airbrake,
        "projectId",
      ],
    },
  },
  methods: {
    emitEvent(data) {
      this._setLastNoticeId(data.id);

      this.$emit(data, {
        id: data.id,
        summary: `New error with id ${data.id}`,
        ts: Date.parse(data.created_at),
      });
    },
    _setLastNoticeId(id) {
      this.db.set("lastNoticeId", id);
    },
    _getLastNoticeId() {
      return this.db.get("lastNoticeId");
    },
  },
  hooks: {
    async deploy() {
      const { notices } = await this.airbrake.getProjectNotices({
        projectId: this.projectId,
        params: {
          page: 1,
        },
      });

      notices.slice(-10).reverse()
        .forEach(this.emitEvent);
    },
  },
  async run() {
    const lastNoticeId = this._getLastNoticeId();

    let page = 1;

    while (page >= 0) {
      const { notices } = await this.airbrake.getProjectNotices({
        projectId: this.projectId,
        params: {
          page,
        },
      });

      notices.reverse().forEach(this.emitEvent);

      if (notices.filter((notice) => notice.id === lastNoticeId)) {
        return;
      }

      page++;
    }
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Airbrake	`airbrake`	`app`	This component uses the Airbrake app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Project ID	`projectId`	`integer`	Select a value from the drop down menu.

Trigger Authentication#

Airbrake uses API keys for authentication. When you connect your Airbrake account, Pipedream securely stores the keys so you can easily authenticate to Airbrake APIs in both code and no-code steps.

To access a user-based API Key, sign in to your Airbrake account and go to Profile > Profile & Notifications.
To access a Project-based API Key, open a project on your Dashboard, and click Settings on the top right.
Alternatively, you can generate time-expiring user API Tokens here: https://airbrake.io/docs/api/#create-user-token-v4.

About Airbrake#

Airbrake collects errors generated by other applications, and aggregates the results for review.

Action#

Delete Ticket on Zendesk

Description:Deletes a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#delete-ticket).

Version:0.1.2

Key:zendesk-delete-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code#

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-delete-ticket",
  name: "Delete Ticket",
  description: "Deletes a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#delete-ticket).",
  type: "action",
  version: "0.1.2",
  props: {
    app,
    ticketId: {
      propDefinition: [
        app,
        "ticketId",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    deleteTicket({
      ticketId, ...args
    } = {}) {
      return this.app.delete({
        path: `/tickets/${ticketId}`,
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      ticketId,
      customSubdomain,
    } = this;

    await this.deleteTicket({
      step,
      ticketId,
      customSubdomain,
    });

    step.export("$summary", "Successfully deleted ticket");

    return true;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Action Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write