← Zendesk + AfterShip integrations

Create Tracking with AfterShip API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API
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Create Tracking with the AfterShip API
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Getting Started

This integration creates a workflow with a Zendesk trigger and AfterShip action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the Ticket Pending (Instant) trigger
    1. Connect your Zendesk account
    2. Select a Trigger Category ID
    3. Optional- Configure Custom Subdomain
    4. Optional- Select one or more Fields
    5. Optional- Configure JSON Body
  3. Configure the Create Tracking action
    1. Connect your AfterShip account
    2. Configure Tracking Number
    3. Optional- Configure Slug
    4. Optional- Configure Title
    5. Optional- Configure SMSes
    6. Optional- Configure Emails
    7. Optional- Configure Customer Name
    8. Optional- Configure Order ID
    9. Optional- Configure Order ID Path
    10. Optional- Configure Custom Fields
    11. Optional- Configure Order Number
    12. Optional- Select a Language
    13. Optional- Configure Order Promised Delivery Date
    14. Optional- Select a Delivery Type
    15. Optional- Configure Pickup location
    16. Optional- Configure Pickup Note
    17. Optional- Configure Tracking Account Number
    18. Optional- Configure Tracking Key
    19. Optional- Configure Tracking Ship Date
    20. Optional- Configure Origin Country ISO3
    21. Optional- Configure Origin State
    22. Optional- Configure Origin City
    23. Optional- Configure Origin Postal Code
    24. Optional- Configure Origin Raw Location
    25. Optional- Configure Destination Country ISO3
    26. Optional- Configure Destination State
    27. Optional- Configure Destination City
    28. Optional- Configure Note
    29. Optional- Configure Order Date
    30. Optional- Configure Shipment Type
    31. Optional- Configure Shipment Tags
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a ticket has changed to pending status
Version:0.2.2
Key:zendesk-ticket-pended

Zendesk Overview

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
ZendeskappappThis component uses the Zendesk app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
Trigger Category IDcategoryIdstringSelect a value from the drop down menu.
Custom SubdomaincustomSubdomainstring

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is examplehelp

Fieldsfieldsstring[]Select a value from the drop down menu.
JSON BodyjsonBodystring

Custom JSON Body of the incoming payload. Setting jsonBody will overwrite the fields prop

Trigger Authentication

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action

Description:Creates a tracking. [See the documentation](https://www.aftership.com/docs/api/4/trackings/post-trackings)
Version:0.1.0
Key:aftership-create-tracking

AfterShip Overview

The AfterShip API on Pipedream allows you to seamlessly track shipments across various carriers, get real-time updates, and manage delivery exceptions. It's a gold mine for automating post-purchase customer communication and optimizing logistics operations. By integrating with AfterShip, you can create workflows that trigger upon shipment status changes, delays, or successful deliveries, and connect these events with other apps to streamline your e-commerce processes.

Action Code

import aftership from "../../aftership.app.mjs";
import { ConfigurationError } from "@pipedream/platform";
import common from "../common/common.mjs";

export default {
  ...common,
  key: "aftership-create-tracking",
  name: "Create Tracking",
  description: "Creates a tracking. [See the documentation](https://www.aftership.com/docs/api/4/trackings/post-trackings)",
  version: "0.1.0",
  type: "action",
  props: {
    aftership,
    trackingNumber: {
      propDefinition: [
        aftership,
        "trackingNumber",
      ],
    },
    ...common.props,
    shipmentTags: {
      propDefinition: [
        aftership,
        "shipmentTags",
      ],
    },
  },
  async run({ $ }) {
    if (this.trackingNumber.length < 4 || this.trackingNumber.length > 100) {
      throw new ConfigurationError("We only accept tracking numbers with length from 4 to 100");
    }
    const response = await this.aftership.createTracking({
      $,
      data: {
        tracking: this.getData(),
      },
    });

    $.export("$summary", `Successfully created tracking with ID ${response.data.tracking.id}`);
    return response;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
AfterShipaftershipappThis component uses the AfterShip app.
Tracking NumbertrackingNumberstring

The tracking number of the shipment.

Slugslugstring

The unique code of the courier. Get courier codes here.

Titletitlestring

By default this field shows the tracking_number, but you can customize it as you wish with any info (e.g. the order number).

SMSessmsesstring[]

The phone number(s) to receive sms notifications. Enter + andarea code before phone number. Accept either array or comma separated as input. Supports up to 3 phone numbers.

Emailsemailsstring[]

Email address(es) to receive email notifications. Accept either array or comma separated as input. Supports up to 3 email addresses.

Customer NamecustomerNamestring

Customer name of the tracking.

Order IDorderIdstring

A globally-unique identifier for the order.

Order ID PathorderIdPathstring

The URL for the order in your system or store.

Custom FieldscustomFieldsobject

Custom fields that accept an object with string field. In order to protect the privacy of your customers, do not include any personal data in custom fields.

Order NumberorderNumberstring

A unique, human-readable identifier for the order.

LanguagelanguagestringSelect a value from the drop down menu:{ "value": "ab", "label": "Abkhazian" }{ "value": "aa", "label": "Afar" }{ "value": "af", "label": "Afrikaans" }{ "value": "ak", "label": "Akan" }{ "value": "sq", "label": "Albanian" }{ "value": "am", "label": "Amharic" }{ "value": "ar", "label": "Arabic" }{ "value": "an", "label": "Aragonese" }{ "value": "hy", "label": "Armenian" }{ "value": "as", "label": "Assamese" }{ "value": "av", "label": "Avaric" }{ "value": "ae", "label": "Avestan" }{ "value": "ay", "label": "Aymara" }{ "value": "az", "label": "Azerbaijani" }{ "value": "bm", "label": "Bambara" }{ "value": "ba", "label": "Bashkir" }{ "value": "eu", "label": "Basque" }{ "value": "be", "label": "Belarusian" }{ "value": "bn", "label": "Bengali (Bangla)" }{ "value": "bh", "label": "Bihari" }{ "value": "bi", "label": "Bislama" }{ "value": "bs", "label": "Bosnian" }{ "value": "br", "label": "Breton" }{ "value": "bg", "label": "Bulgarian" }{ "value": "my", "label": "Burmese" }{ "value": "ca", "label": "Catalan" }{ "value": "ch", "label": "Chamorro" }{ "value": "ce", "label": "Chechen" }{ "value": "ny", "label": "Chichewa, Chewa, Nyanja" }{ "value": "zh", "label": "Chinese" }{ "value": "zh-Hans", "label": "Chinese (Simplified)" }{ "value": "zh-Hant", "label": "Chinese (Traditional)" }{ "value": "cv", "label": "Chuvash" }{ "value": "kw", "label": "Cornish" }{ "value": "co", "label": "Corsican" }{ "value": "cr", "label": "Cree" }{ "value": "hr", "label": "Croatian" }{ "value": "cs", "label": "Czech" }{ "value": "da", "label": "Danish" }{ "value": "dv", "label": "Divehi, Dhivehi, Maldivian" }{ "value": "nl", "label": "Dutch" }{ "value": "dz", "label": "Dzongkha" }{ "value": "en", "label": "English" }{ "value": "eo", "label": "Esperanto" }{ "value": "et", "label": "Estonian" }{ "value": "ee", "label": "Ewe" }{ "value": "fo", "label": "Faroese" }{ "value": "fj", "label": "Fijian" }{ "value": "fi", "label": "Finnish" }{ "value": "fr", "label": "French" }{ "value": "ff", "label": "Fula, Fulah, Pulaar, Pular" }{ "value": "gl", "label": "Galician" }{ "value": "gd", "label": "Gaelic (Scottish)" }{ "value": "gv", "label": "Gaelic (Manx), Manx" }{ "value": "ka", "label": "Georgian" }{ "value": "de", "label": "German" }{ "value": "el", "label": "Greek" }{ "value": "kl", "label": "Kalaallisut, Greenlandic" }{ "value": "gn", "label": "Guarani" }{ "value": "gu", "label": "Gujarati" }{ "value": "ht", "label": "Haitian Creole" }{ "value": "ha", "label": "Hausa" }{ "value": "he", "label": "Hebrew" }{ "value": "hz", "label": "Herero" }{ "value": "hi", "label": "Hindi" }{ "value": "ho", "label": "Hiri motu" }{ "value": "hu", "label": "Hungarian" }{ "value": "is", "label": "Icelandic" }{ "value": "io", "label": "Ido" }{ "value": "ig", "label": "Igbo" }{ "value": "id", "label": "Indonesian" }{ "value": "ia", "label": "Interlingua" }{ "value": "ie", "label": "Interlingue" }{ "value": "iu", "label": "Inuktitut" }{ "value": "ik", "label": "Inupiak" }{ "value": "ga", "label": "Irish" }{ "value": "it", "label": "Italian" }{ "value": "ja", "label": "Japanese" }{ "value": "jv", "label": "Javanese" }{ "value": "kn", "label": "Kannada" }{ "value": "kr", "label": "Kanuri" }{ "value": "ks", "label": "Kashmiri" }{ "value": "kk", "label": "Kazakh" }{ "value": "km", "label": "Khmer" }{ "value": "ki", "label": "Kikuyu" }{ "value": "rw", "label": "Kinyarwanda (Rwanda)" }{ "value": "rn", "label": "Kirundi" }{ "value": "ky", "label": "Kyrgyz" }{ "value": "kv", "label": "Komi" }{ "value": "kg", "label": "Kongo" }{ "value": "ko", "label": "Korean" }{ "value": "ku", "label": "Kurdish" }{ "value": "kj", "label": "Kwanyama" }{ "value": "lo", "label": "Lao" }{ "value": "la", "label": "Latin" }{ "value": "lv", "label": "Latvian (Lettish)" }{ "value": "li", "label": "Limburgish ( Limburger)" }{ "value": "ln", "label": "Lingala" }{ "value": "lt", "label": "Lithuanian" }{ "value": "lu", "label": "Luga-Katanga" }{ "value": "lg", "label": "Luganda, Ganda" }{ "value": "lb", "label": "Luxembourgish" }{ "value": "mk", "label": "Macedonian" }{ "value": "mg", "label": "Malagasy" }{ "value": "ms", "label": "Malay" }{ "value": "ml", "label": "Malayalam" }{ "value": "mt", "label": "Maltese" }{ "value": "mi", "label": "Maori" }{ "value": "mr", "label": "Marathi" }{ "value": "mh", "label": "Marshallese" }{ "value": "mn", "label": "Mongolian" }{ "value": "na", "label": "Nauru" }{ "value": "nv", "label": "Navajo" }{ "value": "ng", "label": "Ndonga" }{ "value": "nd", "label": "Northern Ndebele" }{ "value": "ne", "label": "Nepali" }{ "value": "no", "label": "Norwegian" }{ "value": "nb", "label": "Norwegian bokmål" }{ "value": "nn", "label": "Norwegian nynorsk" }{ "value": "ii", "label": "Nuosu, Sichuan Yi" }{ "value": "oc", "label": "Occitan" }{ "value": "oj", "label": "Ojibwe" }{ "value": "cu", "label": "Old Church Slavonic, Old Bulgarian" }{ "value": "or", "label": "Oriya" }{ "value": "om", "label": "Oromo (Afaan Oromo)" }{ "value": "os", "label": "Ossetian" }{ "value": "pi", "label": "Pāli" }{ "value": "ps", "label": "Pashto, Pushto" }{ "value": "fa", "label": "Persian (Farsi)" }{ "value": "pl", "label": "Polish" }{ "value": "pt", "label": "Portuguese" }{ "value": "pa", "label": "Punjabi (Eastern)" }{ "value": "qu", "label": "Quechua" }{ "value": "rm", "label": "Romansh" }{ "value": "ro", "label": "Romanian" }{ "value": "ru", "label": "Russian" }{ "value": "se", "label": "Sami" }{ "value": "sm", "label": "Samoan" }{ "value": "sg", "label": "Sango" }{ "value": "sa", "label": "Sanskrit" }{ "value": "sr", "label": "Serbian" }{ "value": "st", "label": "Sesotho" }{ "value": "tn", "label": "Setswana" }{ "value": "sn", "label": "Shona" }{ "value": "sd", "label": "Sindhi" }{ "value": "si", "label": "Sinhalese" }{ "value": "ss", "label": "Siswati, Swati" }{ "value": "sk", "label": "Slovak" }{ "value": "sl", "label": "Slovenian" }{ "value": "so", "label": "Somali" }{ "value": "nr", "label": "Southern Ndebele" }{ "value": "es", "label": "Spanish" }{ "value": "su", "label": "Sundanese" }{ "value": "sw", "label": "Swahili (Kiswahili)" }{ "value": "sv", "label": "Swedish" }{ "value": "tl", "label": "Tagalog" }{ "value": "ty", "label": "Tahitian" }{ "value": "tg", "label": "Tajik" }{ "value": "ta", "label": "Tamil" }{ "value": "tt", "label": "Tatar" }{ "value": "te", "label": "Telugu" }{ "value": "th", "label": "Thai" }{ "value": "bo", "label": "Tibetan" }{ "value": "ti", "label": "Tigrinya" }{ "value": "to", "label": "Tonga" }{ "value": "ts", "label": "Tsonga" }{ "value": "tr", "label": "Turkish" }{ "value": "tk", "label": "Turkmen" }{ "value": "tw", "label": "Twi" }{ "value": "ug", "label": "Uyghur" }{ "value": "uk", "label": "Ukrainian" }{ "value": "ur", "label": "Urdu" }{ "value": "uz", "label": "Uzbek" }{ "value": "ve", "label": "Venda" }{ "value": "vi", "label": "Vietnamese" }{ "value": "vo", "label": "Volapük" }{ "value": "wa", "label": "Wallon" }{ "value": "cy", "label": "Welsh" }{ "value": "wo", "label": "Wolof" }{ "value": "fy", "label": "Western Frisian" }{ "value": "xh", "label": "Xhosa" }{ "value": "yi", "label": "Yiddish" }{ "value": "yo", "label": "Yoruba" }{ "value": "za", "label": "Zhuang, Chuang" }{ "value": "zu", "label": "Zulu" }
Order Promised Delivery DateorderPromisedDeliveryDatestring

The promised delivery date of the order. It uses the format YYYY-MM-DD.

Delivery TypedeliveryTypestringSelect a value from the drop down menu:pickup_at_storepickup_at_courierdoor_to_door
Pickup locationpickupLocationstring

Shipment pickup location for receiver.

Pickup NotepickupNotestring

Shipment pickup note for receiver.

Tracking Account NumbertrackingAccountNumberstring

The shipper's carrier account number. Refer to this article on additional tracking fields for more details.

Tracking KeytrackingKeystring

A type of tracking credential required by some carriers. Refer to this article on additional tracking fields for more details.

Tracking Ship DatetrackingShipDatestring

The date the shipment was sent, using the format YYYYMMDD. Refer to this article on additional tracking fields for more details.

Origin Country ISO3originCountryIso3string

The ISO Alpha-3 code (3 letters) for the origin country/region. E.g. USA for the United States. This can help AfterShip with various functions like tracking, carrier auto-detection and auto-correction, calculating an EDD, etc.

Origin StateoriginStatestring

The state of the sender's address. This can help AfterShip with various functions like tracking, carrier auto-detection and auto-correction, calculating an EDD, etc.

Origin CityoriginCitystring

The city of the sender's address. This can help AfterShip with various functions like tracking, carrier auto-detection and auto-correction, calculating an EDD, etc.

Origin Postal CodeoriginPostalCodestring

The postal of the sender's address. This can help AfterShip with various functions like tracking, carrier auto-detection and auto-correction, calculating an EDD, etc.

Origin Raw LocationoriginRawLocationstring

The sender address that the shipment is shipping from. This can help AfterShip with various functions like tracking, carrier auto-detection and auto-correction, calculating an EDD, etc.

Destination Country ISO3destinationCountryIso3string

The ISO Alpha-3 code (3 letters) for the destination country/region. E.g. USA for the United States. This can help AfterShip with various functions like tracking, carrier auto-detection and auto-correction, calculating an EDD, etc.

Destination StatedestinationStatestring

The state of the recipient's address. This can help AfterShip with various functions like tracking, carrier auto-detection and auto-correction, calculating an EDD, etc.

Destination CitydestinationCitystring

The city of the recipient's address. This can help AfterShip with various functions like tracking, carrier auto-detection and auto-correction, calculating an EDD, etc.

Notenotestring

Text field for the note.

Order DateorderDatestring

Order date in YYYY-MM-DDTHH:mm:ssZ format. e.g. 2021-07-26T11:23:51-05:00

Shipment TypeshipmentTypestring

The carrier service type for the shipment. If you provide info for this field, AfterShip will not update it with info from the carrier.

Shipment TagsshipmentTagsstring[]

Used to add tags to your shipments to help categorize and filter them easily. Max 50 items.

Action Authentication

AfterShip uses API keys for authentication. When you connect your AfterShip account, Pipedream securely stores the keys so you can easily authenticate to AfterShip APIs in both code and no-code steps.

About AfterShip

Create a world-class post-purchase experience.

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