Create Ticket with SupportBee API on New Event from Teamup API

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Trigger workflow on

New Event from the Teamup API

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Create Ticket with the SupportBee API

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Getting Started#

This integration creates a workflow with a Teamup trigger and SupportBee action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Event trigger
1. Connect your Teamup account
2. Configure timer
3. Configure Calendar Key
4. Optional- Select one or more Sub-calendars
Configure the Create Ticket action
1. Connect your SupportBee account
2. Configure Subject
3. Configure Requester Name
4. Configure Requester Email
5. Optional- Configure Content Text
6. Optional- Configure Content HTML
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Event on Teamup

Description:Emit new event when an event is created on a specified calendar.

Version:0.0.1

Key:teamup-new-event

View on GitHub

Teamup Overview#

The TeamUp API provides an interface to interact with TeamUp's calendar services, allowing for robust management of schedules, events, and calendars. Leveraging this API within Pipedream, you can create automated workflows that handle event synchronization, notifications, and calendar data manipulation. Pipedream's serverless platform facilitates seamless integration with various services to enhance the capabilities of TeamUp, such as triggering actions on a schedule or in response to events, and connecting with other apps like Slack or Google Sheets for extended functionality.

Trigger Code#

import base from "../common/base.mjs";

export default {
  ...base,
  key: "teamup-new-event",
  name: "New Event",
  description: "Emit new event when an event is created on a specified calendar.",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...base.methods,
    getParams(lastTs) {
      return {
        modifiedSince: lastTs
          ? lastTs
          : Date.parse(this.teamup.getFormattedDate(-29)) / 1000,
      };
    },
    getTsField() {
      return "creation_dt";
    },
    isRelevant({
      event, lastTs,
    }) {
      return Date.parse(event.creation_dt) / 1000 > lastTs;
    },
    generateMeta(event) {
      return {
        id: event.id,
        summary: `New Event - ${event.title}`,
        ts: Date.parse(event.creation_dt),
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Teamup	`teamup`	`app`	This component uses the Teamup app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Calendar Key	`calendarKey`	`string`	Key associated with a calendar. Calendar keys are managed using the Web-based calendar settings application. Look for the Sharing tab.
Sub-calendars	`subCalendarIds`	`string[]`	Select a value from the drop down menu.

Trigger Authentication#

Teamup uses API keys for authentication. When you connect your Teamup account, Pipedream securely stores the keys so you can easily authenticate to Teamup APIs in both code and no-code steps.

About Teamup#

Teamup makes it easy to manage schedules, availability, and events that involve many people and resources. It helps streamline schedule-driven business operations. It’s scalable, customizable, and easy for anyone to use.

Action#

Create Ticket on SupportBee

Description:Creates a client. [See docs here](https://supportbee.com/api#create_ticket)

Version:0.0.1

Key:supportbee-create-ticket

View on GitHub

SupportBee Overview#

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

Action Code#

import supportbee from "../../supportbee.app.mjs";

export default {
  name: "Create Ticket",
  version: "0.0.1",
  key: "supportbee-create-ticket",
  description: "Creates a client. [See docs here](https://supportbee.com/api#create_ticket)",
  type: "action",
  props: {
    supportbee,
    subject: {
      label: "Subject",
      description: "The subject of the ticket",
      type: "string",
    },
    requesterName: {
      label: "Requester Name",
      description: "The requester name of the ticket",
      type: "string",
    },
    requesterEmail: {
      label: "Requester Email",
      description: "The requester email of the ticket",
      type: "string",
    },
    contentText: {
      label: "Content Text",
      description: "The text context of the ticket",
      type: "string",
      optional: true,
    },
    contentHtml: {
      label: "Content HTML",
      description: "The HTML context of the ticket",
      type: "string",
      optional: true,
    },
  },
  async run({ $ }) {
    const response = await this.supportbee.createTicket({
      $,
      data: {
        ticket: {
          subject: this.subject,
          requester_name: this.requesterName,
          requester_email: this.requesterEmail,
          content: {
            text: this.contentText,
            html: this.contentHtml,
          },
        },
      },
    });

    if (response) {
      $.export("$summary", `Successfully created ticket with id ${response.ticket.id}`);
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
SupportBee	`supportbee`	`app`	This component uses the SupportBee app.
Subject	`subject`	`string`	The subject of the ticket
Requester Name	`requesterName`	`string`	The requester name of the ticket
Requester Email	`requesterEmail`	`string`	The requester email of the ticket
Content Text	`contentText`	`string`	The text context of the ticket
Content HTML	`contentHtml`	`string`	The HTML context of the ticket

Action Authentication#

SupportBee uses API keys for authentication. When you connect your SupportBee account, Pipedream securely stores the keys so you can easily authenticate to SupportBee APIs in both code and no-code steps.

To retrieve your API token, sign in to your SupportBee account and navigate to Profile > API Token.
Your domain is 1234 if your SupportBeeURL is https://1234.supportbee.com/