Create Ticket with Richpanel API on New Message (Instant) from Discord API

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New Message (Instant) from the Discord API

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Create Ticket with the Richpanel API

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Getting Started#

This integration creates a workflow with a Discord trigger and Richpanel action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Message (Instant) trigger
1. Connect your Discord account
2. Configure Channels
3. Configure discordApphook
Configure the Create Ticket action
1. Connect your Richpanel account
2. Optional- Configure Ticket ID
3. Select a Status
4. Optional- Configure Subject
5. Configure Comment Body
6. Optional- Select a Priority
7. Select a Comment Sender Type
8. Select a Via Channel
9. Configure Via Source From Address
10. Configure Via Source From Name
11. Configure Via Source To Address
12. Configure Via Source To Name
13. Configure Via Source From Number
14. Configure Via Source To Number
15. Configure Via Source From
16. Configure Via Source To
17. Optional- Select one or more Tags
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Message (Instant) on Discord

Description:Emit new event for each message posted to one or more channels in a Discord server

Version:1.0.3

Key:discord-new-message

View on GitHub

Discord Overview#

The Discord API interacts seamlessly with Pipedream, empowering you to craft customized automations and workflows for your Discord server. With this powerful integration, you can automate tasks like message posting, user management, and notifications, based on a myriad of triggers and actions from different apps. These automations can enhance the Discord experience for community moderators and members, by synchronizing with external tools, organizing community engagement, and streamlining notifications.

Trigger Code#

import discord from "../../discord.app.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  type: "source",
  key: "discord-new-message",
  name: "New Message (Instant)",
  description: "Emit new event for each message posted to one or more channels in a Discord server",
  version: "1.0.3",

  dedupe: "unique",
  props: {
    discord,
    channels: {
      type: "$.discord.channel[]",
      appProp: "discord",
      label: "Channels",
      description: "Select the channel(s) you'd like to be notified for",
    },
    // eslint-disable-next-line pipedream/props-label,pipedream/props-description
    discordApphook: {
      type: "$.interface.apphook",
      appProp: "discord",
      async eventNames() {
        return this.channels || [];
      },
    },
  },
  async run(event) {
    if (event.guildID != this.discord.$auth.guild_id) {
      return;
    }
    this.$emit(event, {
      id: event.id,
    });
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Discord	`discord`	`app`	This component uses the Discord app.
Channels	`channels`	`$.discord.channel[]`	Select the channel(s) you'd like to be notified for
	`discordApphook`	`$.interface.apphook`

Trigger Authentication#

Discord uses OAuth authentication. When you connect your Discord account, Pipedream will open a popup window where you can sign into Discord and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Discord API.

Pipedream requests the following authorization scopes when you connect your account:

botemailidentifyguilds

About Discord#

Use this app to create a Discord source that emits messages from your guild to a Pipedream workflow.

Action#

Create Ticket on Richpanel

Description:Creates a new support ticket in Richpanel. [See the documentation](https://developer.richpanel.com/reference/create-conversation).

Version:0.0.1

Key:richpanel-create-ticket

View on GitHub

Action Code#

import { ConfigurationError } from "@pipedream/platform";
import { VIA_CHANNEL_OPTIONS } from "../../common/constants.mjs";
import { parseObject } from "../../common/utils.mjs";
import richpanel from "../../richpanel.app.mjs";

export default {
  key: "richpanel-create-ticket",
  name: "Create Ticket",
  description: "Creates a new support ticket in Richpanel. [See the documentation](https://developer.richpanel.com/reference/create-conversation).",
  version: "0.0.1",
  type: "action",
  props: {
    richpanel,
    id: {
      propDefinition: [
        richpanel,
        "createId",
      ],
      optional: true,
    },
    status: {
      propDefinition: [
        richpanel,
        "status",
      ],
    },
    subject: {
      type: "string",
      label: "Subject",
      description: "The subject of the ticket.",
      optional: true,
    },
    commentBody: {
      propDefinition: [
        richpanel,
        "commentBody",
      ],
    },
    priority: {
      type: "string",
      label: "Priority",
      description: "The priority of the ticket.",
      options: [
        "HIGH",
        "LOW",
      ],
      optional: true,
    },
    commentSenderType: {
      propDefinition: [
        richpanel,
        "commentSenderType",
      ],
    },
    viaChannel: {
      type: "string",
      label: "Via Channel",
      description: "The channel via which the ticket is created.",
      reloadProps: true,
      options: VIA_CHANNEL_OPTIONS,
    },
    viaSourceFromAddress: {
      type: "string",
      label: "Via Source From Address",
      description: "The email address of the source from.",
      hidden: true,
    },
    viaSourceFromName: {
      type: "string",
      label: "Via Source From Name",
      description: "The name of the source from.",
      hidden: true,
    },
    viaSourceToAddress: {
      type: "string",
      label: "Via Source To Address",
      description: "The email address of the source to.",
      hidden: true,
    },
    viaSourceToName: {
      type: "string",
      label: "Via Source To Name",
      description: "The name of the source to.",
      hidden: true,
    },
    viaSourceFromNumber: {
      type: "string",
      label: "Via Source From Number",
      description: "The phone number of the source from.",
      hidden: true,
    },
    viaSourceToNumber: {
      type: "string",
      label: "Via Source To Number",
      description: "The phone number of the source to.",
      hidden: true,
    },
    viaSourceFrom: {
      type: "object",
      label: "Via Source From",
      description: "The object source from which the ticket was created. **Examples: {\"address\": \"abc@email.com\"} or {\"id\": \"+16692668044\"}. It depends on the selected channel**.",
      hidden: true,
    },
    viaSourceTo: {
      type: "object",
      label: "Via Source To",
      description: "The object source to which the ticket was created. **Examples: {\"address\": \"abc@email.com\"} or {\"id\": \"+16692668044\"}. It depends on the selected channel**.",
      hidden: true,
    },
    tags: {
      propDefinition: [
        richpanel,
        "tags",
      ],
      optional: true,
    },
  },
  async additionalProps(props) {
    switch (this.viaChannel) {
    case "email" :
      props.viaSourceFromAddress.hidden = false;
      props.viaSourceFromName.hidden = false;
      props.viaSourceToAddress.hidden = false;
      props.viaSourceToName.hidden = false;
      props.viaSourceFrom.hidden = true;
      props.viaSourceTo.hidden = true;
      props.viaSourceFromNumber.hidden = true;
      props.viaSourceToNumber.hidden = true;
      break;
    case "aircall" :
      props.viaSourceFromNumber.hidden = false;
      props.viaSourceToNumber.hidden = false;
      props.viaSourceFrom.hidden = true;
      props.viaSourceTo.hidden = true;
      props.viaSourceFromAddress.hidden = true;
      props.viaSourceFromName.hidden = true;
      props.viaSourceToAddress.hidden = true;
      props.viaSourceToName.hidden = true;
      break;
    default:
      props.viaSourceFrom.hidden = false;
      props.viaSourceTo.hidden = false;
      props.viaSourceFromAddress.hidden = true;
      props.viaSourceFromName.hidden = true;
      props.viaSourceToAddress.hidden = true;
      props.viaSourceToName.hidden = true;
      props.viaSourceFromNumber.hidden = true;
      props.viaSourceToNumber.hidden = true;
    }
    return {};
  },
  async run({ $ }) {
    try {
      const source = {};
      switch (this.viaChannel) {
      case "email" :
        source.from = {
          address: this.viaSourceFromAddress,
          name: this.viaSourceFromName,
        };
        source.to = {
          address: this.viaSourceToAddress,
          name: this.viaSourceToName,
        };
        break;
      case "aircall" :
        source.from = {
          id: this.viaSourceFromNumber,
        };
        source.to = {
          id: this.viaSourceToNumber,
        };
        break;
      default:
        source.from = parseObject(this.viaSourceFrom);
        source.to = parseObject(this.viaSourceTo);
      }

      const response = await this.richpanel.createTicket({
        $,
        data: {
          ticket: {
            id: this.id,
            status: this.status,
            subject: this.subject,
            comment: {
              body: this.commentBody,
              sender_type: this.commentSenderType,
            },
            priority: this.priority,
            via: {
              channel: this.viaChannel,
              source,
            },
            tags: parseObject(this.tags),
          },
        },
      });

      $.export("$summary", `Created ticket ${response.ticket.id}`);
      return response;
    } catch ({ response }) {
      throw new ConfigurationError(response?.data?.error?.message);
    }
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Richpanel	`richpanel`	`app`	This component uses the Richpanel app.
Ticket ID	`id`	`string`	The ID of the ticket to create
Status	`status`	`string`	Select a value from the drop down menu:`{ "label": "Open", "value": "OPEN" }{ "label": "Closed", "value": "CLOSED" }`
Subject	`subject`	`string`	The subject of the ticket.
Comment Body	`commentBody`	`string`	The body of the comment for the ticket
Priority	`priority`	`string`	Select a value from the drop down menu:`HIGHLOW`
Comment Sender Type	`commentSenderType`	`string`	Select a value from the drop down menu:`{ "label": "Customer", "value": "customer" }{ "label": "Operator", "value": "operator" }`
Via Channel	`viaChannel`	`string`	Select a value from the drop down menu:`{ "label": "Email", "value": "email" }{ "label": "Messenger", "value": "messenger" }{ "label": "Facebook Message", "value": "facebook_message" }{ "label": "Instagram", "value": "instagram" }{ "label": "Aircall", "value": "aircall" }{ "label": "Phone", "value": "phone" }{ "label": "WhatsApp", "value": "whatsapp" }`
Tags	`tags`	`string[]`	Select a value from the drop down menu.

Create Ticket with Richpanel API on New Message (Instant) from Discord API

Pipedream makes it easy to connect APIs for Richpanel, Discord and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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