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Richpanel ACTION

Create Ticket

Creates a new support ticket in Richpanel. See the documentation.
  • Action
  • Writes data
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Richpanel account once, then configure and run Create Ticket from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "richpanel-create-ticket",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    richpanel: { authProvisionId: "apn_xxxxxxx" },
    id: "Ticket ID",
    status: "Status",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Create Ticket inputs
Property Type Description
id Ticket ID string
The ID of the ticket to create
Optional
status Status string
The status of the ticket
Required
subject Subject string
The subject of the ticket.
Optional
commentBody Comment Body string
The body of the comment for the ticket
Required
priority Priority string
The priority of the ticket.
Optional
commentSenderType Comment Sender Type string
The sender type of the comment
Required
viaChannel Via Channel string
The channel via which the ticket is created.
Required
viaSourceFromAddress Via Source From Address string
The email address of the source from.
Required
viaSourceFromName Via Source From Name string
The name of the source from.
Required
viaSourceToAddress Via Source To Address string
The email address of the source to.
Required
viaSourceToName Via Source To Name string
The name of the source to.
Required
viaSourceFromNumber Via Source From Number string
The phone number of the source from.
Required
viaSourceToNumber Via Source To Number string
The phone number of the source to.
Required
viaSourceFrom Via Source From object
The object source from which the ticket was created. Examples: {"address": "abc@email.com"} or {"id": "+16692668044"}. It depends on the selected channel.
Required
viaSourceTo Via Source To object
The object source to which the ticket was created. Examples: {"address": "abc@email.com"} or {"id": "+16692668044"}. It depends on the selected channel.
Required
tags Tags string[]
Tags associated with the new ticket.
Optional Dynamic

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
richpanel-create-ticket
Version
0.0.2
App
Richpanel
Authentication
API key
Read-only
No
Destructive
No
Open world
Yes