Richpanel ACTION
Create Ticket
Creates a new support ticket in Richpanel. See the documentation.
- Action
- Writes data
- API key
- SDK
- MCP
IMPLEMENTATION
Call this tool
Connect a user's Richpanel account once, then configure and run Create Ticket from your backend or agent.
import { PipedreamClient } from "@pipedream/sdk"
const pd = new PipedreamClient({
projectId: process.env.PIPEDREAM_PROJECT_ID!,
clientId: process.env.PIPEDREAM_CLIENT_ID!,
clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
projectEnvironment: "production",
})
const result = await pd.actions.run({
id: "richpanel-create-ticket",
externalUserId: "{external_user_id}", // any stable ID for this user in your system
configuredProps: {
richpanel: { authProvisionId: "apn_xxxxxxx" },
id: "Ticket ID",
status: "Status",
},
})
console.log(result)curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
-H "Content-Type: application/json" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}" \
-d '{
"external_user_id": "{external_user_id}",
"id": "richpanel-create-ticket",
"configured_props": {
"richpanel": { "authProvisionId": "apn_xxxxxxx" },
"id": "Ticket ID",
"status": "Status"
}
}'// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
new URL("https://remote.mcp.pipedream.net/v3"),
{
requestInit: {
headers: {
Authorization: `Bearer ${accessToken}`,
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
"x-pd-app-slug": "richpanel",
},
},
},
)
const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)
const { tools } = await mcp.listTools()
// listTools() hands your model this tool's input schema, so it can
// fill the arguments itself:
const result = await mcp.callTool({
name: "richpanel-create-ticket",
arguments: {
id: "Ticket ID",
status: "Status",
},
})SCHEMA
Inputs
Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.
| Property | Type | Description |
|---|---|---|
id Ticket ID | string | The ID of the ticket to create Optional |
status Status | string | The status of the ticket Required |
subject Subject | string | The subject of the ticket. Optional |
commentBody Comment Body | string | The body of the comment for the ticket Required |
priority Priority | string | The priority of the ticket. Optional |
commentSenderType Comment Sender Type | string | The sender type of the comment Required |
viaChannel Via Channel | string | The channel via which the ticket is created. Required |
viaSourceFromAddress Via Source From Address | string | The email address of the source from. Required |
viaSourceFromName Via Source From Name | string | The name of the source from. Required |
viaSourceToAddress Via Source To Address | string | The email address of the source to. Required |
viaSourceToName Via Source To Name | string | The name of the source to. Required |
viaSourceFromNumber Via Source From Number | string | The phone number of the source from. Required |
viaSourceToNumber Via Source To Number | string | The phone number of the source to. Required |
viaSourceFrom Via Source From | object | The object source from which the ticket was created. Examples: {"address": "abc@email.com"} or {"id": "+16692668044"}. It depends on the selected channel. Required |
viaSourceTo Via Source To | object | The object source to which the ticket was created. Examples: {"address": "abc@email.com"} or {"id": "+16692668044"}. It depends on the selected channel. Required |
tags Tags | string[] | Tags associated with the new ticket. Optional Dynamic |
REFERENCE
Tool details
Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.
- Registry key
- richpanel-create-ticket
- Version
- 0.0.2
- App
- Richpanel
- Authentication
- API key
- Read-only
- No
- Destructive
- No
- Open world
- Yes
- Source
- View on GitHub ↗