Create Tag with Google Tag Manager API on Ticket Solved (Instant) from Zendesk API

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Ticket Solved (Instant) from the Zendesk API

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Create Tag with the Google Tag Manager API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Google Tag Manager action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Solved (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Tag action
1. Connect your Google Tag Manager account
2. Select a Account ID
3. Select a Container ID
4. Select a Workspace ID
5. Configure Name
6. Configure Type
7. Optional- Configure Live Only
8. Optional- Configure Notes
9. Configure Parameter
10. Optional- Configure Consent Settings
11. Optional- Configure Monitoring Metadata
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Solved (Instant) on Zendesk

Description:Emit new event when a ticket has changed to solved status

Version:0.2.2

Key:zendesk-ticket-solved

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Solved (Instant)",
  key: "zendesk-ticket-solved",
  type: "source",
  description: "Emit new event when a ticket has changed to solved status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Solved Webhook";
    },
    getTriggerTitle() {
      return "Ticket Solved Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "solved",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Tag on Google Tag Manager

Description:Create a tag in a workspace. [See the documentation](https://developers.google.com/tag-platform/tag-manager/api/v2/reference/accounts/containers/workspaces/tags/create)

Version:0.0.2

Key:google_tag_manager-create-tag

View on GitHub

Google Tag Manager Overview#

The Google Tag Manager API allows you to manage your tags, triggers, variables, and related configurations programmatically. Through Pipedream, you can integrate these API capabilities into serverless workflows to automate complex tagging tasks, sync configurations across environments, and streamline marketing or analytics operations. Pipedream's platform facilitates the creation of custom automations with Google Tag Manager, helping you deploy tags faster, manage user permissions, and control versions of your tag configurations.

Action Code#

import app from "../../google_tag_manager.app.mjs";

export default {
  name: "Create Tag",
  version: "0.0.2",
  key: "google_tag_manager-create-tag",
  description: "Create a tag in a workspace. [See the documentation](https://developers.google.com/tag-platform/tag-manager/api/v2/reference/accounts/containers/workspaces/tags/create)",
  type: "action",
  props: {
    app,
    accountId: {
      optional: false,
      propDefinition: [
        app,
        "accountId",
      ],
    },
    containerId: {
      optional: false,
      propDefinition: [
        app,
        "containerId",
        (c) => ({
          accountId: c.accountId,
        }),
      ],
    },
    workspaceId: {
      optional: false,
      propDefinition: [
        app,
        "workspaceId",
        (c) => ({
          accountId: c.accountId,
          containerId: c.containerId,
        }),
      ],
    },
    name: {
      propDefinition: [
        app,
        "name",
      ],
    },
    type: {
      propDefinition: [
        app,
        "type",
      ],
    },
    liveOnly: {
      propDefinition: [
        app,
        "liveOnly",
      ],
    },
    notes: {
      propDefinition: [
        app,
        "notes",
      ],
    },
    parameter: {
      propDefinition: [
        app,
        "parameter",
      ],
    },
    consentSettings: {
      propDefinition: [
        app,
        "consentSettings",
      ],
    },
    monitoringMetadata: {
      propDefinition: [
        app,
        "monitoringMetadata",
      ],
    },
  },
  async run({ $ }) {
    const parameter = typeof this.parameter === "string"
      ? JSON.parse(this.parameter)
      : this.parameter;
    const consentSettings = typeof this.consentSettings === "string"
      ? JSON.parse(this.consentSettings)
      : this.consentSettings;
    const monitoringMetadata = typeof this.monitoringMetadata === "string"
      ? JSON.parse(this.monitoringMetadata)
      : this.monitoringMetadata;

    const response = await this.app.createTag({
      $,
      accountId: this.accountId,
      containerId: this.containerId,
      workspaceId: this.workspaceId,
      data: {
        name: this.name,
        type: this.type,
        liveOnly: this.liveOnly,
        notes: this.notes,
        parameter,
        consentSettings,
        monitoringMetadata,
      },
    });

    if (response) {
      $.export("$summary", `Successfully created tag with ID ${response.tagId}`);
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Google Tag Manager	`app`	`app`	This component uses the Google Tag Manager app.
Account ID	`accountId`	`string`	Select a value from the drop down menu.
Container ID	`containerId`	`string`	Select a value from the drop down menu.
Workspace ID	`workspaceId`	`string`	Select a value from the drop down menu.
Name	`name`	`string`	The name of the tag
Type	`type`	`string`	The type of the tag. Learn more about available types in Tag Dictionary Reference
Live Only	`liveOnly`	`boolean`	Whether the tag should only fire in the live environment
Notes	`notes`	`string`	Any notes or comments about the tag
Parameter	`parameter`	`string`	The list of parameters for the tag. Learn more about available parameters in Tag Dictionary Reference
Consent Settings	`consentSettings`	`string`	The consent settings for the tag. Learn more in Tag Manager API Documentation and Consent Settings Documentation
Monitoring Metadata	`monitoringMetadata`	`string`	The monitoring metadata for the tag. Learn more in Tag Manager API Doc

Action Authentication#

Google Tag Manager uses OAuth authentication. When you connect your Google Tag Manager account, Pipedream will open a popup window where you can sign into Google Tag Manager and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Google Tag Manager API.

Pipedream requests the following authorization scopes when you connect your account:

emailprofilehttps://www.googleapis.com/auth/tagmanager.readonlyhttps://www.googleapis.com/auth/tagmanager.edit.containershttps://www.googleapis.com/auth/tagmanager.publish

Create Tag with Google Tag Manager API on Ticket Solved (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Google Tag Manager, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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