Create Post with Google Business Profile API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Create Post with the Google Business Profile API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Google Business Profile action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Optional- Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Post action
1. Connect your Google Business Profile account
2. Select a Account Name
3. Select a Location
4. Select a Topic Type
5. Optional- Configure Language Code
6. Optional- Configure Summary
7. Optional- Configure Call to Action
8. Optional- Configure Event
9. Optional- Configure Media
10. Optional- Select a Media Format
11. Optional- Select a Alert Type
12. Optional- Configure Offer
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.8

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.8",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Post on Google Business Profile

Description:Create a new local post associated with a location. [See the documentation](https://developers.google.com/my-business/reference/rest/v4/accounts.locations.localPosts/create)

Version:0.0.5

Key:google_my_business-create-post

View on GitHub

Google Business Profile Overview#

The Google My Business API enables businesses to manage their online presence across Google, including Search and Maps. Through Pipedream, you can automate various aspects of your Google My Business account, such as reading and responding to customer reviews, updating business information, and posting new content. This API provides a powerful way to engage with customers and maintain accurate, up-to-date business listings, all through programmable interactions that can save time and enhance visibility.

Action Code#

import { defineAction } from "@pipedream/types";
import { ConfigurationError } from "@pipedream/platform";
import app from "../../app/google_my_business.app.mjs";
import { LOCAL_POST_ALERT_TYPES, LOCAL_POST_TOPIC_TYPES, MEDIA_FORMAT_OPTIONS, } from "../../common/constants.mjs";
const DOCS_LINK = "https://developers.google.com/my-business/reference/rest/v4/accounts.locations.localPosts/create";
export default defineAction({
    key: "google_my_business-create-post",
    name: "Create Post",
    description: `Create a new local post associated with a location. [See the documentation](${DOCS_LINK})`,
    version: "0.0.5",
    annotations: {
        destructiveHint: false,
        openWorldHint: true,
        readOnlyHint: false,
    },
    type: "action",
    props: {
        app,
        account: {
            propDefinition: [
                app,
                "account",
            ],
        },
        location: {
            propDefinition: [
                app,
                "location",
                ({ account }) => ({
                    account,
                }),
            ],
        },
        topicType: {
            type: "string",
            label: "Topic Type",
            description: "The [topic type of the local post](https://developers.google.com/my-business/reference/rest/v4/accounts.locations.localPosts#LocalPostTopicType), which is used to select different templates to create and render a post.",
            options: LOCAL_POST_TOPIC_TYPES,
        },
        languageCode: {
            type: "string",
            label: "Language Code",
            description: "The language of the local post.",
            optional: true,
        },
        summary: {
            type: "string",
            label: "Summary",
            description: "Description/body of the local post.",
            optional: true,
        },
        callToAction: {
            type: "object",
            label: "Call to Action",
            description: "An action that is performed when the user clicks through the post. [See the documentation for more details](https://developers.google.com/my-business/reference/rest/v4/accounts.locations.localPosts#CallToAction).",
            optional: true,
        },
        event: {
            type: "object",
            label: "Event",
            description: "Event information. Required for topic types **EVENT** and **OFFER**. [See the documentation for more details](https://developers.google.com/my-business/reference/rest/v4/accounts.locations.localPosts#LocalPostEvent).",
            optional: true,
        },
        media: {
            type: "string[]",
            label: "Media",
            description: "The media associated with the post. Each entry is treated as a `sourceUrl` (a publicly accessible URL where the media item can be retrieved from). If included, **Media Format** must also be specified. [See the documentation for more details](https://developers.google.com/my-business/reference/rest/v4/accounts.locations.media#MediaItem)",
            optional: true,
        },
        mediaFormat: {
            type: "string",
            label: "Media Format",
            description: "The format of the media item(s). [See the documentation for more details](https://developers.google.com/my-business/reference/rest/v4/accounts.locations.media#MediaItem.MediaFormat)",
            optional: true,
            options: MEDIA_FORMAT_OPTIONS,
        },
        alertType: {
            type: "string",
            label: "Alert Type",
            description: "The type of alert the post is created for. [See the documentation for more details](https://developers.google.com/my-business/reference/rest/v4/accounts.locations.localPosts#AlertType).",
            optional: true,
            options: LOCAL_POST_ALERT_TYPES,
        },
        offer: {
            type: "object",
            label: "Offer",
            description: "Additional data for offer posts. This should only be set when the topicType is **OFFER**. [See the documentation for more details](https://developers.google.com/my-business/reference/rest/v4/accounts.locations.localPosts#LocalPostOffer).",
            optional: true,
        },
    },
    methods: {
        checkAndParseObject(obj) {
            try {
                return typeof obj === "string"
                    ? JSON.parse(obj)
                    : obj;
            }
            catch (err) {
                throw new ConfigurationError(`**Invalid JSON string** for object prop: "${obj}"
          Error: ${err}`);
            }
        },
    },
    async run({ $ }) {
        const { account, location, topicType, languageCode, summary, media, mediaFormat, alertType, } = this;
        const params = {
            $,
            account,
            location,
            data: {
                topicType,
                languageCode,
                summary,
                callToAction: this.checkAndParseObject(this.callToAction),
                event: this.checkAndParseObject(this.event),
                media: media?.map?.((sourceUrl) => ({
                    sourceUrl,
                    mediaFormat,
                })),
                alertType,
                offer: this.checkAndParseObject(this.offer),
            },
        };
        const response = await this.app.createPost(params);
        $.export("$summary", "Successfully created post");
        return response;
    },
});

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Google Business Profile	`app`	`app`	This component uses the Google Business Profile app.
Account Name	`account`	`string`	Select a value from the drop down menu.
Location	`location`	`string`	Select a value from the drop down menu.
Topic Type	`topicType`	`string`	Select a value from the drop down menu:`{ "label": "Post contains basic information, like summary and images.", "value": "STANDARD" }{ "label": "Post contains basic information and an event.", "value": "EVENT" }{ "label": "Post contains basic information, an event and offer related content (e.g. coupon code)", "value": "OFFER" }{ "label": "High-priority, and timely announcements related to an ongoing event. These types of posts are not always available for authoring.", "value": "ALERT" }`
Language Code	`languageCode`	`string`	The language of the local post.
Summary	`summary`	`string`	Description/body of the local post.
Call to Action	`callToAction`	`object`	An action that is performed when the user clicks through the post. See the documentation for more details
Event	`event`	`object`	Event information. Required for topic types EVENT and OFFER. See the documentation for more details
Media	`media`	`string[]`	The media associated with the post. Each entry is treated as a `sourceUrl` (a publicly accessible URL where the media item can be retrieved from). If included, Media Format must also be specified. See the documentation for more details
Media Format	`mediaFormat`	`string`	Select a value from the drop down menu:`{ "label": "Media item is a photo. In this version, only photos are supported.", "value": "PHOTO" }{ "label": "Media item is a video.", "value": "VIDEO" }`
Alert Type	`alertType`	`string`	Select a value from the drop down menu:`{ "label": "No alert is specified.", "value": "ALERT_TYPE_UNSPECIFIED" }{ "label": "Alerts related to the 2019 Coronavirus Disease pandemic. Covid posts only support a summary field and a call to action field. When these alerts are no longer relevant, new Alert post creation for type COVID-19 will be disabled. However, merchant will still be able to manage their existing COVID-19 posts.", "value": "COVID_19" }`
Offer	`offer`	`object`	Additional data for offer posts. This should only be set when the topicType is OFFER. See the documentation for more details

Action Authentication#

Google Business Profile uses OAuth authentication. When you connect your Google Business Profile account, Pipedream will open a popup window where you can sign into Google Business Profile and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Google Business Profile API.

Pipedream requests the following authorization scopes when you connect your account:

https://www.googleapis.com/auth/business.manage

Create Post with Google Business Profile API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Google Business Profile, Zendesk and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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