Create Customer with Microsoft Dynamics 365 Business Central API API on New Service Review Replies from Trustpilot (Customer) API

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New Service Review Replies from the Trustpilot (Customer) API

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Create Customer with the Microsoft Dynamics 365 Business Central API API

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Getting Started#

This integration creates a workflow with a Trustpilot (Customer) trigger and Microsoft Dynamics 365 Business Central API action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Service Review Replies trigger
1. Connect your Trustpilot (Customer) account
2. Configure timer
3. Optional- Select a Business Unit ID
Configure the Create Customer action
1. Connect your Microsoft Dynamics 365 Business Central API account
2. Select a Company ID
3. Configure Name
4. Optional- Configure Email
5. Optional- Configure Phone
6. Optional- Configure Street Address
7. Optional- Configure City
8. Optional- Configure State
9. Optional- Configure Postal Code
10. Optional- Configure Country
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Service Review Replies on Trustpilot (Customer)

Description:Emit new event when a business replies to a service review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to service reviews. Each event includes the reply text, creation timestamp, and associated review details (star rating, review title, consumer info). Essential for tracking business engagement with customer feedback, monitoring response times, and ensuring all service reviews receive appropriate attention.

Version:0.0.3

Key:trustpilot-new-service-review-replies

View on GitHub

Trustpilot (Customer) Overview#

The Trustpilot (Customer) API lets you tap into the rich pool of customer review data on Trustpilot. You can use it to automate the process of collecting and managing reviews, responding to feedback, and analyzing customer sentiment. With Pipedream's integration, you can trigger workflows based on new reviews, aggregate review data for analysis, and sync Trustpilot data with other services like CRMs, support tickets, and marketing tools.

Trigger Code#

import {
  SORT_OPTIONS,
  SOURCE_TYPES,
} from "../../common/constants.mjs";
import common from "../common/polling.mjs";

export default {
  ...common,
  key: "trustpilot-new-service-review-replies",
  name: "New Service Review Replies",
  description: "Emit new event when a business replies to a service review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to service reviews. Each event includes the reply text, creation timestamp, and associated review details (star rating, review title, consumer info). Essential for tracking business engagement with customer feedback, monitoring response times, and ensuring all service reviews receive appropriate attention.",
  version: "0.0.3",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getSourceType() {
      return SOURCE_TYPES.NEW_REPLIES;
    },
    getPollingMethod() {
      return "getServiceReviews";
    },
    getPollingParams() {
      return {
        businessUnitId: this.businessUnitId,
        limit: 100,
        sortBy: SORT_OPTIONS.UPDATED_AT_DESC, // Use updated to catch new replies
        offset: 0,
      };
    },
    async fetchItems() {
      const result = await this.trustpilot.getServiceReviews(this.getPollingParams());

      // Filter for reviews that have replies and extract the replies
      const repliesWithReviews = [];

      if (result.reviews) {
        for (const review of result.reviews) {
          if (review.company?.reply) {
            // Create a pseudo-reply object that includes review context
            repliesWithReviews.push({
              id: `reply_${review.id}`,
              reviewId: review.id,
              text: review.company.reply.text,
              createdAt: review.company.reply.createdAt,
              updatedAt: review.company.reply.createdAt, // Replies don't get updated
              review: {
                id: review.id,
                title: review.title,
                stars: review.stars,
                consumer: review.consumer,
              },
            });
          }
        }
      }

      return repliesWithReviews;
    },
    generateSummary(item) {
      const reviewTitle = item.review?.title || "Review";
      const consumerName = item.review?.consumer?.displayName || "Anonymous";
      const replyPreview = item.text?.substring(0, 50) || "";
      const preview = replyPreview.length > 50
        ? `${replyPreview}...`
        : replyPreview;

      return `New reply to "${reviewTitle}" by ${consumerName}: "${preview}"`;
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Trustpilot (Customer)	`trustpilot`	`app`	This component uses the Trustpilot (Customer) app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Business Unit ID	`businessUnitId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Trustpilot (Customer) uses OAuth authentication. When you connect your Trustpilot (Customer) account, Pipedream will open a popup window where you can sign into Trustpilot (Customer) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Trustpilot (Customer) API.

Pipedream requests the following authorization scopes when you connect your account:

About Trustpilot (Customer)#

Read reviews. Write reviews. Find companies you can trust.

Action#

Create Customer on Microsoft Dynamics 365 Business Central API

Description:Creates a new customer. [See the documentation](https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/api-reference/v2.0/api/dynamics_customer_create)

Version:0.0.1

Key:dynamics_365_business_central_api-create-customer

View on GitHub

Microsoft Dynamics 365 Business Central API Overview#

The Microsoft Dynamics 365 Business Central API enables you to streamline business processes by automating tasks and integrating with other services. With this API, you can access Dynamics 365 Business Central data such as financials, sales, service, and operations. It's perfect for creating custom workflows in Pipedream that can manipulate data, synchronize information across platforms, generate reports, and notify team members of important events.

Action Code#

import dynamics from "../../dynamics_365_business_central_api.app.mjs";

export default {
  key: "dynamics_365_business_central_api-create-customer",
  name: "Create Customer",
  description: "Creates a new customer. [See the documentation](https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/api-reference/v2.0/api/dynamics_customer_create)",
  version: "0.0.1",
  type: "action",
  props: {
    dynamics,
    companyId: {
      propDefinition: [
        dynamics,
        "companyId",
      ],
    },
    name: {
      propDefinition: [
        dynamics,
        "name",
      ],
    },
    email: {
      propDefinition: [
        dynamics,
        "email",
      ],
    },
    phone: {
      propDefinition: [
        dynamics,
        "phone",
      ],
    },
    address: {
      propDefinition: [
        dynamics,
        "address",
      ],
    },
    city: {
      propDefinition: [
        dynamics,
        "city",
      ],
    },
    state: {
      propDefinition: [
        dynamics,
        "state",
      ],
    },
    postalCode: {
      propDefinition: [
        dynamics,
        "postalCode",
      ],
    },
    country: {
      propDefinition: [
        dynamics,
        "country",
      ],
    },
  },
  async run({ $ }) {
    const response = await this.dynamics.createCustomer({
      $,
      companyId: this.companyId,
      data: {
        displayName: this.name,
        phoneNumber: this.phone,
        email: this.email,
        address: {
          street: this.address,
          city: this.city,
          state: this.state,
          countryLetterCode: this.coutry,
          postalCode: this.postalCode,
        },
      },
    });
    $.export("$summary", `Successfully created customer with ID ${response.id}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Microsoft Dynamics 365 Business Central API	`dynamics`	`app`	This component uses the Microsoft Dynamics 365 Business Central API app.
Company ID	`companyId`	`string`	Select a value from the drop down menu.
Name	`name`	`string`	The name of the customer
Email	`email`	`string`	Email address of the customer
Phone	`phone`	`string`	Phone number of the customer
Street Address	`address`	`string`	Street address of the customer
City	`city`	`string`	City of the customer
State	`state`	`string`	State of the customer
Postal Code	`postalCode`	`string`	Postal code of the customer
Country	`country`	`string`	Country of the customer

Action Authentication#

Microsoft Dynamics 365 Business Central API uses OAuth authentication. When you connect your Microsoft Dynamics 365 Business Central API account, Pipedream will open a popup window where you can sign into Microsoft Dynamics 365 Business Central API and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Microsoft Dynamics 365 Business Central API API.

Pipedream requests the following authorization scopes when you connect your account:

User.Reademailoffline_accessopenidprofileFinancials.ReadWrite.All

About Microsoft Dynamics 365 Business Central API#

Run your entire business with a single solution

More Ways to Connect Microsoft Dynamics 365 Business Central API + Trustpilot (Customer)#

Other Popular Integrations#

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Create Customer with Microsoft Dynamics 365 Business Central API API on New Service Review Replies from Trustpilot (Customer) API

Pipedream makes it easy to connect APIs for Microsoft Dynamics 365 Business Central API, Trustpilot (Customer) and 2,800+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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