Create Comment with Facebook Pages API on Chat Ended (Instant) from tawk.to API

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Trigger workflow on

Chat Ended (Instant) from the tawk.to API

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Create Comment with the Facebook Pages API

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Getting Started#

This integration creates a workflow with a tawk.to trigger and Facebook Pages action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Chat Ended (Instant) trigger
1. Connect your tawk.to account
2. Select a Type
3. Select a Property ID
Configure the Create Comment action
1. Connect your Facebook Pages account
2. Select a Page
3. Select a Post
4. Configure Message
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Chat Ended (Instant) on tawk.to

Description:Emit new event when a chat ends, usually after 90-150 seconds of inactivity

Version:0.0.1

Key:tawk_to-chat-ended-instant

View on GitHub

tawk.to Overview#

The tawk.to API lets you interact with the tawk.to live chat platform programmatically. Using Pipedream, you can connect tawk.to to a variety of other apps and services to automate notifications, sync chat data, and enhance customer support operations. You can trigger workflows on new messages, follow up on conversations, extract chat transcripts, or link chat events to CRM systems, issue trackers, or databases—all in real-time.

Trigger Code#

import common from "../common/base.mjs";

export default {
  ...common,
  key: "tawk_to-chat-ended-instant",
  name: "Chat Ended (Instant)",
  description: "Emit new event when a chat ends, usually after 90-150 seconds of inactivity",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getEvents() {
      return [
        "chat:end",
      ];
    },
    generateMeta(event) {
      return {
        id: event.chatId,
        summary: `Chat Ended ${event.chatId}`,
        ts: Date.parse(event.time),
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
tawk.to	`tawkTo`	`app`	This component uses the tawk.to app.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Type	`type`	`string`	Select a value from the drop down menu:`businessprofile`
Property ID	`propertyId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

tawk.to uses API keys for authentication. When you connect your tawk.to account, Pipedream securely stores the keys so you can easily authenticate to tawk.to APIs in both code and no-code steps.

To retrieve your API Key,

Navigate to your tawk.to account and sign in
Select your Profile Image in the upper-right corner
Go to “Edit Profile” > “REST API Keys”

Note: To use the REST API and get your API Key, you’ll first need to request access

About tawk.to#

Monitor and chat with the visitors on your website, respond to support tickets, organize contacts and create a help center to empower customers to help themselves.

Action#

Create Comment on Facebook Pages

Description:Create a new comment on a post on a Facebook Page. [See the documentation](https://developers.facebook.com/docs/graph-api/reference/object/comments/#publish)

Version:0.0.1

Key:facebook_pages-create-comment

View on GitHub

Facebook Pages Overview#

The Facebook Pages API on Pipedream allows you to automate interactions with your Facebook Page. Using Pipedream's serverless platform, you can create workflows that respond to events, publish new content, manage posts, and analyze Page performance data. This API enables seamless integration with other apps and services, allowing for complex automations and data-driven decision-making.

Action Code#

import common from "../common/common.mjs";

export default {
  ...common,
  key: "facebook_pages-create-comment",
  name: "Create Comment",
  description: "Create a new comment on a post on a Facebook Page. [See the documentation](https://developers.facebook.com/docs/graph-api/reference/object/comments/#publish)",
  version: "0.0.1",
  type: "action",
  props: {
    ...common.props,
    post: {
      propDefinition: [
        common.props.facebookPages,
        "post",
        (c) => ({
          pageId: c.page,
        }),
      ],
    },
    message: {
      type: "string",
      label: "Message",
      description: "The comment text",
    },
  },
  async run({ $ }) {
    const response = await this.facebookPages.createComment({
      pageId: this.page,
      postId: this.post,
      data: {
        message: this.message,
      },
      $,
    });

    if (response) {
      $.export("$summary", `Successfully created new comment with ID ${response.id}.`);
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Facebook Pages	`facebookPages`	`app`	This component uses the Facebook Pages app.
Page	`page`	`string`	Select a value from the drop down menu.
Post	`post`	`string`	Select a value from the drop down menu.
Message	`message`	`string`	The comment text

Action Authentication#

Facebook Pages uses OAuth authentication. When you connect your Facebook Pages account, Pipedream will open a popup window where you can sign into Facebook Pages and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Facebook Pages API.

Pipedream requests the following authorization scopes when you connect your account:

emailpublic_profilepages_manage_engagementpages_manage_postspages_show_listpages_read_user_contentpages_read_engagementbusiness_management