tawk.to

Monitor and chat with the visitors on your website, respond to support tickets, organize contacts and create a help center to empower customers to help themselves.

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tawk.to API Integrations

Build and run workflows using the tawk.to API. Use 1000s of source-available triggers and actions across 2,000+ apps. Or write custom code to integrate any app or API in seconds.

Overview

The tawk.to API lets you interact with the tawk.to live chat platform programmatically. Using Pipedream, you can connect tawk.to to a variety of other apps and services to automate notifications, sync chat data, and enhance customer support operations. You can trigger workflows on new messages, follow up on conversations, extract chat transcripts, or link chat events to CRM systems, issue trackers, or databases—all in real-time.

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    tawk_to: {
      type: "app",
      app: "tawk_to",
    }
  },
  async run({steps, $}) {
    const data = {
      "type": `business`,
    }
    return await axios($, {
      method: "post",
      url: `https://api.tawk.to/v1/property.list`,
      headers: {
        "Content-Type": `application/json`,
      },
      auth: {
        username: `${this.tawk_to.$auth.api_key}`,
        password: `f`,
      },
      data,
    })
  },
})

Choose an API to Connect with tawk.to API

1
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24
of
2,000+
apps by most popular

HTTP / Webhook
HTTP / Webhook
Get a unique URL where you can send HTTP or webhook requests
Node
Node
Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.
Python
Python
Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.
OpenAI (ChatGPT)
OpenAI (ChatGPT)
OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular models like ChatGPT, DALL-E, and Whisper.
Salesforce (REST API)
Salesforce (REST API)
Web services API for interacting with Salesforce
HubSpot
HubSpot
HubSpot's CRM platform contains the marketing, sales, service, operations, and website-building software you need to grow your business.
Zoho CRM
Zoho CRM
Zoho CRM is an online Sales CRM software that manages your sales, marketing, and support in one CRM platform.
Stripe
Stripe
Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes.
Shopify Developer App
Shopify Developer App
Shopify is a user-friendly e-commerce platform that helps small businesses build an online store and sell online through one streamlined dashboard.
WooCommerce
WooCommerce
WooCommerce is the open-source ecommerce platform for WordPress.
Snowflake
Snowflake
A data warehouse built for the cloud
MongoDB
MongoDB
MongoDB is an open source NoSQL database management program.
Supabase
Supabase
Supabase is an open source Firebase alternative.
MySQL
MySQL
MySQL is an open-source relational database management system.
PostgreSQL
PostgreSQL
PostgreSQL is a free and open-source relational database management system emphasizing extensibility and SQL compliance.
AWS
AWS
Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.
Twilio SendGrid
Twilio SendGrid
Send marketing and transactional email through the Twilio SendGrid platform with the Email API, proprietary mail transfer agent, and infrastructure for scalable delivery.
Amazon SES
Amazon SES
Amazon SES is a cloud-based email service provider that can integrate into any application for high volume email automation
Klaviyo
Klaviyo
Email Marketing and SMS Marketing Platform
Zendesk
Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
ServiceNow
ServiceNow
The smarter way to workflow
Notion
Notion
Notion is a new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
Slack
Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
Microsoft Teams
Microsoft Teams
Microsoft Teams has communities, events, chats, channels, meetings, storage, tasks, and calendars in one place.

Example Use Cases

  • Sync Chat Transcripts to Google Sheets: Automatically send completed chat transcripts from tawk.to to a Google Sheets spreadsheet. Use this workflow to maintain a log of customer interactions, analyze conversations for quality assurance, or generate reports.

  • Create Trello Cards from Support Chats: Whenever a tawk.to chat mentions a specific keyword or phrase, like "bug" or "feature request," create a card in Trello automatically. This helps you track customer feedback and ensures that your support and product development teams are aligned.

  • Trigger SMS Notifications on High Priority Chats: Set up a workflow that triggers an SMS alert through a service like Twilio when a high-priority chat starts on tawk.to. This way, key team members can jump into action immediately for top-tier customer support.

Add Single Row with Google Sheets API on New Chat Started (Instant) from tawk.to API
tawk.to + Google Sheets
 
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Send Message to a Public Channel with Slack API on New Chat Started (Instant) from tawk.to API
tawk.to + Slack
 
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Get Film with SWAPI - Star Wars API on New Chat Started (Instant) from tawk.to API
tawk.to + SWAPI - Star Wars
 
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Send SMS with Twilio API on New Chat Started (Instant) from tawk.to API
tawk.to + Twilio
 
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Search Tweets with X (Twitter) API on New Chat Started (Instant) from tawk.to API
tawk.to + X (Twitter)
 
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Chat Ended (Instant) from the tawk.to API

Emit new event when a chat ends, usually after 90-150 seconds of inactivity

 
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New Chat Started (Instant) from the tawk.to API

Emit new event when the first message in a chat is sent by a visitor or agent.

 
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New Ticket (Instant) from the tawk.to API

Emit new event when a new ticket is created.

 
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Authentication

tawk.to uses API keys for authentication. When you connect your tawk.to account, Pipedream securely stores the keys so you can easily authenticate to tawk.to APIs in both code and no-code steps.

To retrieve your API Key,

  • Navigate to your tawk.to account and sign in
  • Select your Profile Image in the upper-right corner
  • Go to “Edit Profile” > “REST API Keys”

Note: To use the REST API and get your API Key, you’ll first need to request access.