Create Comment on Request with Jira Service Desk API on New Chat from Microsoft Teams API

Pipedream makes it easy to connect APIs for Jira Service Desk, Microsoft Teams and 2,400+ other apps remarkably fast.

Trigger workflow on

New Chat from the Microsoft Teams API

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Create Comment on Request with the Jira Service Desk API

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Getting Started#

This integration creates a workflow with a Microsoft Teams trigger and Jira Service Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Chat trigger
1. Connect your Microsoft Teams account
2. Configure Polling interval
Configure the Create Comment on Request action
1. Connect your Jira Service Desk account
2. Select a Cloud ID
3. Select a Request ID
4. Configure Comment Body
5. Configure Public
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Chat on Microsoft Teams

Description:Emit new event when a new chat is created

Version:0.0.7

Key:microsoft_teams-new-chat

View on GitHub

Microsoft Teams Overview#

The Microsoft Teams API on Pipedream allows you to automate tasks, streamline communication, and integrate with other services to enhance the functionality of Teams as a collaboration hub. With this API, you can send messages to channels, orchestrate complex workflows based on Teams events, and manage Teams' settings programmatically.

Trigger Code#

import base from "../common/base.mjs";

export default {
  ...base,
  key: "microsoft_teams-new-chat",
  name: "New Chat",
  description: "Emit new event when a new chat is created",
  version: "0.0.7",
  type: "source",
  dedupe: "unique",
  methods: {
    ...base.methods,
    async getResources(lastCreated) {
      return this.getNewPaginatedResources(
        this.microsoftTeams.listChats,
        {},
        lastCreated,
      );
    },
    generateMeta(chat) {
      return {
        id: chat.id,
        summary: chat.topic ?? `Chat ID ${chat.id}`,
        ts: Date.parse(chat.createdDateTime),
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Microsoft Teams	`microsoftTeams`	`app`	This component uses the Microsoft Teams app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling interval	`timer`	`$.interface.timer`	Pipedream will poll the YouTube API on this schedule

Trigger Authentication#

Microsoft Teams uses OAuth authentication. When you connect your Microsoft Teams account, Pipedream will open a popup window where you can sign into Microsoft Teams and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Microsoft Teams API.

Pipedream requests the following authorization scopes when you connect your account:

User.Reademailoffline_accessopenidprofileChat.ReadChat.ReadWriteChatMessage.SendChannel.ReadBasic.AllChannelMessage.SendTeam.ReadBasic.AllSchedule.Read.All

About Microsoft Teams#

Microsoft Teams has communities, events, chats, channels, meetings, storage, tasks, and calendars in one place.

Action#

Create Comment on Request on Jira Service Desk

Description:Create a comment on a customer request. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post)

Version:0.0.1

Key:jira_service_desk-create-comment-on-request

View on GitHub

Jira Service Desk Overview#

The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to hundreds of other apps, listen to webhooks for real-time triggers, and execute custom logic.

Action Code#

import jiraServiceDesk from "../../jira_service_desk.app.mjs";

export default {
  key: "jira_service_desk-create-comment-on-request",
  name: "Create Comment on Request",
  description: "Create a comment on a customer request. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post)",
  version: "0.0.1",
  type: "action",
  props: {
    jiraServiceDesk,
    cloudId: {
      propDefinition: [
        jiraServiceDesk,
        "cloudId",
      ],
    },
    requestId: {
      propDefinition: [
        jiraServiceDesk,
        "requestId",
        ({ cloudId }) => ({
          cloudId,
        }),
      ],
    },
    body: {
      type: "string",
      label: "Comment Body",
      description: "The content of the comment",
    },
    isPublic: {
      type: "boolean",
      label: "Public",
      description: "Whether the comment is public or not",
    },
  },
  async run({ $ }) {
    const {
      cloudId, requestId, body, isPublic,
    } = this;
    const response = await this.jiraServiceDesk.createRequestComment({
      $,
      cloudId,
      requestId,
      data: {
        body,
        public: isPublic,
      },
    });
    $.export("$summary", "Successfully created comment on request");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Jira Service Desk	`jiraServiceDesk`	`app`	This component uses the Jira Service Desk app.
Cloud ID	`cloudId`	`string`	Select a value from the drop down menu.
Request ID	`requestId`	`string`	Select a value from the drop down menu.
Comment Body	`body`	`string`	The content of the comment
Public	`isPublic`	`boolean`	Whether the comment is public or not

Action Authentication#

Jira Service Desk uses OAuth authentication. When you connect your Jira Service Desk account, Pipedream will open a popup window where you can sign into Jira Service Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Jira Service Desk API.

Pipedream requests the following authorization scopes when you connect your account:

read:servicedesk-requestmanage:servicedesk-customerwrite:servicedesk-requestread:jira:userread:jira-workread:organization:jira-service-managementread:meoffline_access

Create Comment on Request with Jira Service Desk API on New Chat from Microsoft Teams API

Pipedream makes it easy to connect APIs for Jira Service Desk, Microsoft Teams and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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