← Freshservice + GitHub integrations

Create Branch with GitHub API on New Ticket from Freshservice API

Pipedream makes it easy to connect APIs for GitHub, Freshservice and 1,700+ other apps remarkably fast.

Trigger workflow on
New Ticket from the Freshservice API
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Create Branch with the GitHub API
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Getting Started

This integration creates a workflow with a Freshservice trigger and GitHub action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Ticket trigger
    1. Connect your Freshservice account
    2. Configure timer
  3. Configure the Create Branch action
    1. Connect your GitHub account
    2. Select a Repository
    3. Configure Branch Name
    4. Optional- Select a Source Branch
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event for each created ticket. [See documentation](https://api.freshservice.com/#view_all_ticket)
Version:0.0.2
Key:freshservice-new-ticket

Freshservice Overview

Freshservice is a powerful API that allows you to build a wide variety of
applications and integrations. Here are just a few examples of what you can
build:

  • A custom ticketing system
  • An integration with your company's CRM system
  • A tool to help your team track projects and tasks
  • A system to automate customer support requests
  • And much more!

Trigger Code

import app from "../../freshservice.app.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  name: "New Ticket",
  version: "0.0.2",
  key: "freshservice-new-ticket",
  description: "Emit new event for each created ticket. [See documentation](https://api.freshservice.com/#view_all_ticket)",
  type: "source",
  dedupe: "unique",
  props: {
    app,
    db: "$.service.db",
    timer: {
      type: "$.interface.timer",
      static: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },
  methods: {
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New ticket with ID ${data.id}`,
        ts: Date.parse(data.created_at),
      });
    },
    async emitEvents() {
      const { tickets: resources } = await this.app.getTickets({
        params: {
          filter: "new_and_my_open",
          order_type: "desc",
        },
      });

      resources.reverse().forEach(this.emitEvent);
    },
  },
  hooks: {
    async deploy() {
      await this.emitEvents();
    },
  },
  async run() {
    await this.emitEvents();
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
FreshserviceappappThis component uses the Freshservice app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
timer$.interface.timer

Trigger Authentication

Freshservice uses API keys for authentication. When you connect your Freshservice account, Pipedream securely stores the keys so you can easily authenticate to Freshservice APIs in both code and no-code steps.

Your Freshservice API key is in your Profile > Settings page, below the change password section on the right.

Your domain is displayed in your Freshdesk URL. For example, https://{your_domain_here}.freshservice.com/.

About Freshservice

Cloud-based IT Service Management solution

Action

Description:Create a new branch in a Github repo. [See docs here](https://docs.github.com/en/rest/git/refs?apiVersion=2022-11-28#create-a-reference)
Version:0.0.9
Key:github-create-branch

Action Code

import { ConfigurationError } from "@pipedream/platform";
import github from "../../github.app.mjs";

export default {
  key: "github-create-branch",
  name: "Create Branch",
  description: "Create a new branch in a Github repo. [See docs here](https://docs.github.com/en/rest/git/refs?apiVersion=2022-11-28#create-a-reference)",
  version: "0.0.9",
  type: "action",
  props: {
    github,
    repoFullname: {
      propDefinition: [
        github,
        "repoFullname",
      ],
    },
    branchName: {
      label: "Branch Name",
      description: "The name of the new branch that will be crated",
      type: "string",
    },
    branchSha: {
      label: "Source Branch",
      description: "The source branch that will be used to create the new branch",
      propDefinition: [
        github,
        "branch",
        (c) => ({
          repoFullname: c.repoFullname,
        }),
      ],
      optional: true,
    },
  },
  async run({ $ }) {
    if (this.branchSha) {
      this.branchSha = this.branchSha.split("/")[0];
    } else {
      const branches = await this.github.getBranches({
        repoFullname: this.repoFullname,
      });

      const masterBranch = branches.filter((branch) => branch.name === "master" || branch.name === "main");

      if (masterBranch.length) this.branchSha = masterBranch[0].commit.sha;
    }

    if (!this.branchSha) {
      throw new ConfigurationError("Is required to select one source branch");
    }

    const response = await this.github.createBranch({
      repoFullname: this.repoFullname,
      data: {
        ref: `refs/heads/${this.branchName}`,
        sha: this.branchSha,
      },
    });

    $.export("$summary", `Successfully created branch with ID ${response.object.sha}.`);

    return response;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
GitHubgithubappThis component uses the GitHub app.
RepositoryrepoFullnamestringSelect a value from the drop down menu.
Branch NamebranchNamestring

The name of the new branch that will be crated

Source BranchbranchShastringSelect a value from the drop down menu.

Action Authentication

GitHub uses OAuth authentication. When you connect your GitHub account, Pipedream will open a popup window where you can sign into GitHub and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any GitHub API.

Pipedream requests the following authorization scopes when you connect your account:

repoadmin:orgadmin:public_keyadmin:org_hookgistprojectnotificationsuserwrite:discussionwrite:packagesread:packagesadmin:repo_hook

About GitHub

Where the world builds software. Millions of developers and companies build, ship, and maintain their software on GitHub—the largest and most advanced development platform in the world.

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