Create Appointment Task with Tookan API on New Ticket (Instant) from Zendesk API

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Trigger workflow on

New Ticket (Instant) from the Zendesk API

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Create Appointment Task with the Tookan API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Tookan action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Appointment Task action
1. Connect your Tookan account
2. Optional- Configure Additional Options
3. Select a Time Zone
4. Configure Customer Address
5. Configure Job Delivery Date/Time
6. Configure Job Pickup Date/Time
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket (Instant) on Zendesk

Description:Emit new event when a ticket is created

Version:0.2.2

Key:zendesk-new-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "New Ticket (Instant)",
  key: "zendesk-new-ticket",
  type: "source",
  description: "Emit new event when a ticket is created",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "New Ticket Webhook";
    },
    getTriggerTitle() {
      return "New Ticket Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Appointment Task on Tookan

Description:Create an appointment task [See docs here](https://tookanapi.docs.apiary.io/#reference/task/create-task/create-an-appointment-task)

Version:0.0.1

Key:tookan-create-appointment-task

View on GitHub

Tookan Overview#

The Tookan API allows for the automation and streamlining of delivery and field services. By integrating with Pipedream, users can trigger workflows based on events within Tookan, such as new task creation, task status updates, or agent alerts. This enables businesses to connect Tookan with other apps and services, automating notifications, data synchronization, and logistics operations, leading to improved coordination, customer satisfaction, and operational efficiency.

Action Code#

import { defineAction } from "@pipedream/types";
import tookan from "../../app/tookan.app.mjs";
import common from "../common.mjs";
export default defineAction({
    ...common,
    name: "Create Appointment Task",
    description: "Create an appointment task [See docs here](https://tookanapi.docs.apiary.io/#reference/task/create-task/create-an-appointment-task)",
    key: "tookan-create-appointment-task",
    version: "0.0.1",
    type: "action",
    props: {
        ...common.props,
        customerAddress: {
            propDefinition: [
                tookan,
                "customerAddress",
            ],
        },
        jobDeliveryDatetime: {
            propDefinition: [
                tookan,
                "jobDeliveryDatetime",
            ],
        },
        jobPickupDatetime: {
            propDefinition: [
                tookan,
                "jobPickupDatetime",
            ],
        },
    },
    async run({ $ }) {
        const params = {
            $,
            data: {
                timezone: this.timezone,
                customer_address: this.customerAddress,
                job_delivery_datetime: this.jobDeliveryDatetime,
                job_pickup_datetime: this.jobPickupDatetime,
                has_delivery: 0,
                has_pickup: 0,
                layout_type: 1,
                ...this.additionalOptions,
            },
        };
        const data = await this.tookan.createAppointmentTask(params);
        $.export("$summary", `Created appointment task successfully (id ${data.job_id})`);
        return data;
    },
});

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Tookan	`tookan`	`app`	This component uses the Tookan app.
Additional Options	`additionalOptions`	`object`	Any optional parameters to pass to the request (see the Tookan API docs for available parameters)
Time Zone	`timezone`	`string`	Select a value from the drop down menu:`{ "label": "UTC -8 (PST)", "value": "-480" }{ "label": "UTC -7 (MST)", "value": "-420" }{ "label": "UTC -6 (CST)", "value": "-360" }{ "label": "UTC -5 (EST)", "value": "-300" }{ "label": "UTC -4 (AST)", "value": "-240" }{ "label": "UTC -3 (BRT)", "value": "-180" }{ "label": "UTC -2", "value": "-120" }{ "label": "UTC -1", "value": "-60" }{ "label": "UTC 0 (GMT)", "value": "0" }{ "label": "UTC +1 (CET)", "value": "+60" }{ "label": "UTC +2 (EET)", "value": "+120" }{ "label": "UTC +3 (MSK)", "value": "+180" }{ "label": "UTC +4", "value": "+240" }`
Customer Address	`customerAddress`	`string`	This is the address of the customer to whom the product should be delivered
Job Delivery Date/Time	`jobDeliveryDatetime`	`string`	This is the time before which the product should be delivered. Use a date/time string in the format `2016-08-14 19:00:00`
Job Pickup Date/Time	`jobPickupDatetime`	`string`	This is time before which the pickup should be collected. Use a date/time string in the format `2016-08-14 19:00:00`

Create Appointment Task with Tookan API on New Ticket (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Tookan, Zendesk and 2,000+ other apps remarkably fast.

Trusted by 800,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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