Integrate the Zendesk API with the Tookan API

Setup the Zendesk API trigger to run a workflow which integrates with the Tookan API. Pipedream's integration platform allows you to integrate Zendesk and Tookan remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Tookan#

Create Appointment Task with Tookan API on New Ticket (Instant) from Zendesk API

Zendesk + Tookan

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Create Appointment Task with Tookan API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Tookan

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Create Appointment Task with Tookan API on Ticket Closed (Instant) from Zendesk API

Zendesk + Tookan

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Create Appointment Task with Tookan API on Ticket Pended (Instant) from Zendesk API

Zendesk + Tookan

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Create Appointment Task with Tookan API on Ticket Solved (Instant) from Zendesk API

Zendesk + Tookan

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Popular Zendesk and Tookan Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and Tookan Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Appointment Task with the Tookan API

Create an appointment task See docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Delivery Task with the Tookan API

Create a delivery task See docs here

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Create Field Workforce Task with the Tookan API

Create a field workforce task See docs here

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Tookan#

The Tookan API allows for the automation and streamlining of delivery and field services. By integrating with Pipedream, users can trigger workflows based on events within Tookan, such as new task creation, task status updates, or agent alerts. This enables businesses to connect Tookan with other apps and services, automating notifications, data synchronization, and logistics operations, leading to improved coordination, customer satisfaction, and operational efficiency.

Connect Tookan#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    tookan: {
      type: "app",
      app: "tookan",
    }
  },
  async run({steps, $}) {
    const data = {
      "api_key": `${this.tookan.$auth.api_key}`,
    }
    return await axios($, {
      method: "post",
      url: `https://api.tookanapp.com/v2/get_user_details`,
      headers: {
        "Content-Type": `application/json`,
      },
      data,
    })
  },
})

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