Create a Ticket with Freshdesk API on New Scheduled Tasks from AWS API

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New Scheduled Tasks from the AWS API

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Create a Ticket with the Freshdesk API

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Getting Started#

This integration creates a workflow with a AWS trigger and Freshdesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Scheduled Tasks trigger
1. Connect your AWS account
2. Select a AWS Region
3. Optional- Configure Secret
Configure the Create a Ticket action
1. Connect your Freshdesk account
2. Select a Company ID
3. Optional- Select a Email
4. Select a Priority
5. Optional- Configure Description
6. Optional- Configure Description text
7. Optional- Configure Phone number
8. Optional- Configure Subject
9. Optional- Select a Status
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Scheduled Tasks on AWS

Description:Creates a Step Function State Machine to publish a message to an SNS topic at a specific timestamp. The SNS topic delivers the message to this Pipedream source, and the source emits it as a new event.

Version:0.4.2

Key:aws-new-scheduled-tasks

View on GitHub

AWS Overview#

The AWS API unlocks endless possibilities for automation with Pipedream. With this powerful combo, you can manage your AWS services and resources, automate deployment workflows, process data, and react to events across your AWS infrastructure. Pipedream offers a serverless platform for creating workflows triggered by various events that can execute AWS SDK functions, making it an efficient tool to integrate, automate, and orchestrate tasks across AWS services and other apps.

Trigger Code#

import base from "../common/scheduled.mjs";
import { toSingleLineString } from "../../common/utils.mjs";

export default {
  ...base,
  key: "aws-new-scheduled-tasks",
  name: "New Scheduled Tasks",
  description: toSingleLineString(`
    Creates a Step Function State Machine to publish a message
    to an SNS topic at a specific timestamp. The SNS topic delivers
    the message to this Pipedream source, and the source emits it as a new event.
  `),
  version: "0.4.2",
  type: "source",
  dedupe: "unique", // Dedupe on SNS message ID
  methods: {
    ...base.methods,
    getStateMachineDefinition() {
      const { PD_COMPONENT: componentId } = process.env;
      const topicArn = this.getTopicArn();
      return {
        Comment: `Task Scheduler for Pipedream component ${componentId}`,
        StartAt: "Wait",
        States: {
          Wait: {
            Comment: "Wait until specified timestamp",
            Type: "Wait",
            TimestampPath: "$.timestamp",
            Next: "SendMessageToSNS",
          },
          SendMessageToSNS: {
            Type: "Task",
            Resource: "arn:aws:states:::sns:publish",
            Parameters: {
              "TopicArn": topicArn,
              "Message.$": "$",
            },
            End: true,
          },
        },
      };
    },
    getStateMachinePermissions() {
      const topicArn = this.getTopicArn();
      const document = {
        Version: "2012-10-17",
        Statement: [
          {
            Effect: "Allow",
            Action: [
              "sns:Publish",
            ],
            Resource: [
              topicArn,
            ],
          },
        ],
      };
      const name = "publish-messages-to-pipedream-sns-topic";
      return {
        document,
        name,
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
AWS	`aws`	`app`	This component uses the AWS app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
AWS Region	`region`	`string`	Select a value from the drop down menu.
Secret	`secret`	`string`	Optional but recommended: if you enter a secret here, you must pass this value in the `secret` parameter of each HTTP POST request

Trigger Authentication#

AWS uses API keys for authentication. When you connect your AWS account, Pipedream securely stores the keys so you can easily authenticate to AWS APIs in both code and no-code steps.

Follow the AWS Instructions for creating an IAM user with an associated access and secret key.

As a best practice, attach the minimum set of IAM permissions necessary to perform the specific task in Pipedream. If your workflow only needs to perform a single API call, you should create a user and associate an IAM group / policy with permission to do only that task. You can create as many linked AWS accounts in Pipedream as you'd like.

Enter your access and secret key below.

About AWS#

Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.

Action#

Create a Ticket on Freshdesk

Description:Create a ticket. [See docs here](https://developers.freshdesk.com/api/#tickets)

Version:0.0.2

Key:freshdesk-create-ticket

View on GitHub

Freshdesk Overview#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Action Code#

import freshdesk from "../../freshdesk.app.mjs";
import { removeNullEntries } from "../../common/utils.mjs";

export default {
  key: "freshdesk-create-ticket",
  name: "Create a Ticket",
  description: "Create a ticket. [See docs here](https://developers.freshdesk.com/api/#tickets)",
  version: "0.0.2",
  type: "action",
  props: {
    freshdesk,
    companyId: {
      propDefinition: [
        freshdesk,
        "companyId",
      ],
      description: "ID of the company to which this ticket belongs",
    },
    email: {
      propDefinition: [
        freshdesk,
        "contactEmail",
        ({ companyId }) => ({
          companyId,
        }),
      ],
      description: "Email address of the requester.",
      optional: true,
    },
    priority: {
      propDefinition: [
        freshdesk,
        "ticketPriority",
      ],
      default: 1,
    },
    description: {
      type: "string",
      label: "Description",
      description: "HTML content of the ticket.",
      optional: true,
    },
    descriptionText: {
      type: "string",
      label: "Description text",
      description: "Content of the ticket in plain text.",
      optional: true,
    },
    phone: {
      type: "string",
      label: "Phone number",
      description: "Telephone number of the contact.",
      optional: true,
    },
    subject: {
      type: "string",
      label: "Subject",
      description: "Subject of the ticket.",
      optional: true,
    },
    status: {
      propDefinition: [
        freshdesk,
        "ticketStatus",
      ],
      default: 2,
      optional: true,
    },
  },
  async run({ $ }) {
    const data = removeNullEntries({
      company_id: this.companyId && Number(this.companyId),
      description: this.description,
      description_text: this.descriptionText,
      email: this.email,
      phone: this.phone,
      subject: this.subject,
      status: this.status && Number(this.status),
      priority: this.priority && Number(this.priority),
    });
    const response = await this.freshdesk.createTicket({
      $,
      data,
    });
    response && $.export("$summary", "Ticket successfully created");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Freshdesk	`freshdesk`	`app`	This component uses the Freshdesk app.
Company ID	`companyId`	`integer`	Select a value from the drop down menu.
Email	`email`	`string`	Select a value from the drop down menu.
Priority	`priority`	`integer`	Select a value from the drop down menu.
Description	`description`	`string`	HTML content of the ticket.
Description text	`descriptionText`	`string`	Content of the ticket in plain text.
Phone number	`phone`	`string`	Telephone number of the contact.
Subject	`subject`	`string`	Subject of the ticket.
Status	`status`	`integer`	Select a value from the drop down menu.

Action Authentication#

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk#

Customer support software

More Ways to Connect Freshdesk + AWS#

Other Popular Integrations#

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AWS + Freshdesk

Create a Ticket with Freshdesk API on New Scheduled Tasks from AWS API

Pipedream makes it easy to connect APIs for Freshdesk, AWS and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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