Create a Subscription with Pipedream API on New Ticket With Scheduled On Created from Mojo Helpdesk API

Pipedream makes it easy to connect APIs for Pipedream, Mojo Helpdesk and 2,400+ other apps remarkably fast.

Trigger workflow on

New Ticket With Scheduled On Created from the Mojo Helpdesk API

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Create a Subscription with the Pipedream API

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Getting Started#

This integration creates a workflow with a Mojo Helpdesk trigger and Pipedream action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket With Scheduled On Created trigger
1. Connect your Mojo Helpdesk account
2. Configure timer
Configure the Create a Subscription action
1. Connect your Pipedream account
2. Select a Subscription category
3. Select a Subscription source
4. Optional- Select a Event name
5. Configure Listener ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket With Scheduled On Created on Mojo Helpdesk

Description:Emit new event when a new unassigned ticket with a scheduled on date is created. [See the docs](https://github.com/mojohelpdesk/mojohelpdesk-api-doc#list-of-sortable-fields)

Version:0.0.1

Key:mojo_helpdesk-new-ticket-with-scheduled-on-created

View on GitHub

Mojo Helpdesk Overview#

Mojo Helpdesk API lets you seamlessly integrate your customer support system into your business workflow. With this API, you can automate ticket creation, update statuses, track ticket progress, manage user accounts, and extract ticket data for analysis. Take advantage of Pipedream's capabilities to connect Mojo Helpdesk with various services, triggering actions based on customer interactions, automating responses, and synchronizing data across platforms to streamline your customer support and enhance the user experience.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  key: "mojo_helpdesk-new-ticket-with-scheduled-on-created",
  name: "New Ticket With Scheduled On Created",
  description: "Emit new event when a new unassigned ticket with a scheduled on date is created. [See the docs](https://github.com/mojohelpdesk/mojohelpdesk-api-doc#list-of-sortable-fields)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    async getResources(params) {
      return this.mojoHelpdesk.searchTickets({
        params: {
          ...params,
          query: "_exists_:scheduled_on",
          sf: this.getSortField(),
          r: 1, // reverse sort (desc)
        },
      });
    },
    getSortField() {
      return "created_on";
    },
    generateMeta({
      id, title, created_on: createdOn,
    }) {
      return {
        id,
        summary: title,
        ts: Date.parse(createdOn),
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Mojo Helpdesk	`mojoHelpdesk`	`app`	This component uses the Mojo Helpdesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Mojo Helpdesk uses API keys for authentication. When you connect your Mojo Helpdesk account, Pipedream securely stores the keys so you can easily authenticate to Mojo Helpdesk APIs in both code and no-code steps.

The Mojo Helpdesk API requires an access key that is found in the Mojo Helpdesk user profile.

About Mojo Helpdesk#

Mojo Helpdesk is the leader in helpdesk software and ticketing system for schools and organizations of all sizes.

Action#

Create a Subscription on Pipedream

Description:Create a Subscription. [See Doc](https://pipedream.com/docs/api/rest/#subscriptions)

Version:0.1.0

Key:pipedream-create-subscription

View on GitHub

Pipedream Overview#

Pipedream is an API that allows you to build applications that can connect to
various data sources and processes them in real-time. You can use Pipedream to
create applications that can perform ETL (Extract, Transform, and Load) tasks,
as well as to create data-driven workflows.

Some examples of applications you can build using the Pipedream API include:

An application that can extract data from a database, transform it, and then
load it into another database.
An application that can monitor a data source for changes, and then trigger a
workflow in response to those changes.
An application that can poll an API for new data, and then process that data
in real-time.

Action Code#

import pipedream from "../../pipedream.app.mjs";

export default {
  key: "pipedream-create-subscription",
  name: "Create a Subscription",
  description: "Create a Subscription. [See Doc](https://pipedream.com/docs/api/rest/#subscriptions)",
  version: "0.1.0",
  type: "action",
  props: {
    pipedream,
    subscriptionCategory: {
      propDefinition: [
        pipedream,
        "subscriptionCategory",
      ],
    },
    subscriptionSource: {
      propDefinition: [
        pipedream,
        "subscriptionSource",
        (c) => ({
          subscriptionCategory: c.subscriptionCategory,
        }),
      ],
    },
    eventName: {
      propDefinition: [
        pipedream,
        "eventName",
      ],
    },
    listenerId: {
      propDefinition: [
        pipedream,
        "listenerId",
      ],
    },
  },
  async run({ $ }) {
    const response = await this.pipedream
      .subscribe(this.subscriptionSource, this.listenerId, this.eventName);
    response?.data?.length > 0 && $.export("$summary", "Successfully created Subscription");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Pipedream	`pipedream`	`app`	This component uses the Pipedream app.
Subscription category	`subscriptionCategory`	`string`	Select a value from the drop down menu:`OrganisationUserGlob patterns`
Subscription source	`subscriptionSource`	`string`	Select a value from the drop down menu.
Event name	`eventName`	`string`	Select a value from the drop down menu:`$errors$logs`
Listener ID	`listenerId`	`string`	The ID of the component or workflow you'd like to receive events

Create a Subscription with Pipedream API on New Ticket With Scheduled On Created from Mojo Helpdesk API

Pipedream makes it easy to connect APIs for Pipedream, Mojo Helpdesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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