Chat with OpenAI (ChatGPT) API on New Chat Started (Instant) from tawk.to API

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New Chat Started (Instant) from the tawk.to API

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Chat with the OpenAI (ChatGPT) API

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Getting Started#

This integration creates a workflow with a tawk.to trigger and OpenAI (ChatGPT) action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Chat Started (Instant) trigger
1. Connect your tawk.to account
2. Select a Type
3. Select a Property ID
Configure the Chat action
1. Connect your OpenAI (ChatGPT) account
2. Select a Model
3. Configure User Message
4. Optional- Configure Max Tokens
5. Optional- Configure Temperature
6. Optional- Configure Top P
7. Optional- Configure N
8. Optional- Configure Stop
9. Optional- Configure Presence Penalty
10. Optional- Configure Frequency Penalty
11. Optional- Configure User
12. Optional- Configure System Instructions
13. Optional- Configure Prior Message History
14. Optional- Configure Images
15. Optional- Configure Audio
16. Optional- Select a Response Format
17. Optional- Select one or more Tool Types
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Chat Started (Instant) on tawk.to

Description:Emit new event when the first message in a chat is sent by a visitor or agent.

Version:0.0.1

Key:tawk_to-new-chat-started-instant

View on GitHub

tawk.to Overview#

The tawk.to API lets you interact with the tawk.to live chat platform programmatically. Using Pipedream, you can connect tawk.to to a variety of other apps and services to automate notifications, sync chat data, and enhance customer support operations. You can trigger workflows on new messages, follow up on conversations, extract chat transcripts, or link chat events to CRM systems, issue trackers, or databases—all in real-time.

Trigger Code#

import common from "../common/base.mjs";

export default {
  ...common,
  key: "tawk_to-new-chat-started-instant",
  name: "New Chat Started (Instant)",
  description: "Emit new event when the first message in a chat is sent by a visitor or agent.",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getEvents() {
      return [
        "chat:start",
      ];
    },
    generateMeta(event) {
      return {
        id: event.chatId,
        summary: `New Chat Started ${event.chatId}`,
        ts: Date.parse(event.time),
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
tawk.to	`tawkTo`	`app`	This component uses the tawk.to app.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Type	`type`	`string`	Select a value from the drop down menu:`businessprofile`
Property ID	`propertyId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

tawk.to uses API keys for authentication. When you connect your tawk.to account, Pipedream securely stores the keys so you can easily authenticate to tawk.to APIs in both code and no-code steps.

To retrieve your API Key,

Navigate to your tawk.to account and sign in
Select your Profile Image in the upper-right corner
Go to “Edit Profile” > “REST API Keys”

Note: To use the REST API and get your API Key, you’ll first need to request access.

About tawk.to#

Monitor and chat with the visitors on your website, respond to support tickets, organize contacts and create a help center to empower customers to help themselves.

Action#

Chat on OpenAI (ChatGPT)

Description:The Chat API, using the `gpt-3.5-turbo` or `gpt-4` model. [See the documentation](https://platform.openai.com/docs/api-reference/chat)

Version:0.2.3

Key:openai-chat

View on GitHub

OpenAI (ChatGPT) Overview#

OpenAI provides a suite of powerful AI models through its API, enabling developers to integrate advanced natural language processing and generative capabilities into their applications. Here’s an overview of the services offered by OpenAI's API:

Use Python or Node.js code to make fully authenticated API requests with your OpenAI account:

Action Code#

import openai from "../../openai.app.mjs";
import common from "../common/common.mjs";
import constants from "../../common/constants.mjs";
import { ConfigurationError } from "@pipedream/platform";

export default {
  ...common,
  name: "Chat",
  version: "0.2.3",
  key: "openai-chat",
  description: "The Chat API, using the `gpt-3.5-turbo` or `gpt-4` model. [See the documentation](https://platform.openai.com/docs/api-reference/chat)",
  type: "action",
  props: {
    openai,
    modelId: {
      propDefinition: [
        openai,
        "chatCompletionModelId",
      ],
    },
    userMessage: {
      label: "User Message",
      type: "string",
      description: "The user messages provide instructions to the assistant. They can be generated by the end users of an application, or set by a developer as an instruction.",
    },
    ...common.props,
    systemInstructions: {
      label: "System Instructions",
      type: "string",
      description: "The system message helps set the behavior of the assistant. For example: \"You are a helpful assistant.\" [See these docs](https://platform.openai.com/docs/guides/chat/instructing-chat-models) for tips on writing good instructions.",
      optional: true,
    },
    messages: {
      label: "Prior Message History",
      type: "string[]",
      description: "_Advanced_. Because [the models have no memory of past chat requests](https://platform.openai.com/docs/guides/chat/introduction), all relevant information must be supplied via the conversation. You can provide [an array of messages](https://platform.openai.com/docs/guides/chat/introduction) from prior conversations here. If this param is set, the action ignores the values passed to **System Instructions** and **Assistant Response**, appends the new **User Message** to the end of this array, and sends it to the API.",
      optional: true,
    },
    images: {
      label: "Images",
      type: "string[]",
      description: "Provide one or more images to [OpenAI's vision model](https://platform.openai.com/docs/guides/vision). Accepts URLs or base64 encoded strings. Compatible with the `gpt4-vision-preview` model",
      optional: true,
    },
    audio: {
      type: "string",
      label: "Audio",
      description: "Provide the file path to an audio file in the `/tmp` directory. For use with the `gpt-4o-audio-preview` model. Currently supports `wav` and `mp3` files.",
      optional: true,
    },
    responseFormat: {
      type: "string",
      label: "Response Format",
      description: "Specify the format that the model must output. \n- **Text** (default): Returns unstructured text output.\n- **JSON Object**: Ensures the model's output is a valid JSON object.\n- **JSON Schema** (GPT-4o and later): Enables you to define a specific structure for the model's output using a JSON schema. Supported with models `gpt-4o-2024-08-06` and later, and `gpt-4o-mini-2024-07-18` and later.",
      options: Object.values(constants.CHAT_RESPONSE_FORMAT),
      default: constants.CHAT_RESPONSE_FORMAT.TEXT.value,
      optional: true,
      reloadProps: true,
    },
    toolTypes: {
      type: "string[]",
      label: "Tool Types",
      description: "The types of tools to enable on the assistant",
      options: constants.TOOL_TYPES.filter((toolType) => toolType === "function"),
      optional: true,
      reloadProps: true,
    },
  },
  additionalProps() {
    const {
      responseFormat,
      toolTypes,
      numberOfFunctions,
    } = this;
    const props = {};

    if (responseFormat === constants.CHAT_RESPONSE_FORMAT.JSON_SCHEMA.value) {
      props.jsonSchema = {
        type: "string",
        label: "JSON Schema",
        description: "Define the schema that the model's output must adhere to. [See the documentation here](https://platform.openai.com/docs/guides/structured-outputs/supported-schemas).",
      };
    }

    if (toolTypes?.includes("function")) {
      props.numberOfFunctions = {
        type: "integer",
        label: "Number of Functions",
        description: "The number of functions to define",
        optional: true,
        reloadProps: true,
        default: 1,
      };

      for (let i = 0; i < (numberOfFunctions || 1); i++) {
        props[`functionName_${i}`] = {
          type: "string",
          label: `Function Name ${i + 1}`,
          description: "The name of the function to be called. Must be a-z, A-Z, 0-9, or contain underscores and dashes, with a maximum length of 64.",
        };
        props[`functionDescription_${i}`] = {
          type: "string",
          label: `Function Description ${i + 1}`,
          description: "A description of what the function does, used by the model to choose when and how to call the function.",
          optional: true,
        };
        props[`functionParameters_${i}`] = {
          type: "object",
          label: `Function Parameters ${i + 1}`,
          description: "The parameters the functions accepts, described as a JSON Schema object. See the [guide](https://platform.openai.com/docs/guides/text-generation/function-calling) for examples, and the [JSON Schema reference](https://json-schema.org/understanding-json-schema/) for documentation about the format.",
          optional: true,
        };
      }
    }

    return props;
  },
  methods: {
    ...common.methods,
    _buildTools() {
      const tools = this.toolTypes?.filter((toolType) => toolType !== "function")?.map((toolType) => ({
        type: toolType,
      })) || [];
      if (this.toolTypes?.includes("function")) {
        const numberOfFunctions = this.numberOfFunctions || 1;
        for (let i = 0; i < numberOfFunctions; i++) {
          tools.push({
            type: "function",
            function: {
              name: this[`functionName_${i}`],
              description: this[`functionDescription_${i}`],
              parameters: this[`functionParameters_${i}`],
            },
          });
        }
      }
      return tools.length
        ? tools
        : undefined;
    },
  },
  async run({ $ }) {
    if (this.audio && !this.modelId.includes("gpt-4o-audio-preview")) {
      throw new ConfigurationError("Use of audio files requires using the `gpt-4o-audio-preview` model.");
    }

    const args = this._getChatArgs();

    const response = await this.openai.createChatCompletion({
      $,
      data: {
        ...args,
        tools: this._buildTools(),
      },
    });

    if (response) {
      $.export("$summary", `Successfully sent chat with id ${response.id}`);
    }

    const { messages } = args;
    return {
      original_messages: messages,
      original_messages_with_assistant_response: messages.concat(response.choices[0]?.message),
      ...response,
    };
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
OpenAI (ChatGPT)	`openai`	`app`	This component uses the OpenAI (ChatGPT) app.
Model	`modelId`	`string`	Select a value from the drop down menu.
User Message	`userMessage`	`string`	The user messages provide instructions to the assistant. They can be generated by the end users of an application, or set by a developer as an instruction.
Max Tokens	`maxTokens`	`integer`	The maximum number of tokens to generate in the completion.
Temperature	`temperature`	`string`	Optional. What sampling temperature to use. Higher values means the model will take more risks. Try 0.9 for more creative applications, and 0 (argmax sampling) for ones with a well-defined answer.
Top P	`topP`	`string`	An alternative to sampling with temperature, called nucleus sampling, where the model considers the results of the tokens with top_p probability mass. So 0.1 means only the tokens comprising the top 10% probability mass are considered. We generally recommend altering this or `temperature` but not both.
N	`n`	`integer`	How many completions to generate for each prompt
Stop	`stop`	`string[]`	Up to 4 sequences where the API will stop generating further tokens. The returned text will not contain the stop sequence.
Presence Penalty	`presencePenalty`	`string`	Number between -2.0 and 2.0. Positive values penalize new tokens based on whether they appear in the text so far, increasing the model's likelihood to talk about new topics.
Frequency Penalty	`frequencyPenalty`	`string`	Number between -2.0 and 2.0. Positive values penalize new tokens based on their existing frequency in the text so far, decreasing the model's likelihood to repeat the same line verbatim.
User	`user`	`string`	A unique identifier representing your end-user, which can help OpenAI to monitor and detect abuse. Learn more here.
System Instructions	`systemInstructions`	`string`	The system message helps set the behavior of the assistant. For example: "You are a helpful assistant." See these docs for tips on writing good instructions.
Prior Message History	`messages`	`string[]`	Advanced. Because the models have no memory of past chat requests, all relevant information must be supplied via the conversation. You can provide an array of messages from prior conversations here. If this param is set, the action ignores the values passed to System Instructions and Assistant Response, appends the new User Message to the end of this array, and sends it to the API.
Images	`images`	`string[]`	Provide one or more images to OpenAI's vision model. Accepts URLs or base64 encoded strings. Compatible with the `gpt4-vision-preview` model
Audio	`audio`	`string`	Provide the file path to an audio file in the `/tmp` directory. For use with the `gpt-4o-audio-preview` model. Currently supports `wav` and `mp3` files.
Response Format	`responseFormat`	`string`	Select a value from the drop down menu:`{ "label": "Text", "value": "text" }{ "label": "JSON Object", "value": "json_object" }{ "label": "JSON Schema", "value": "json_schema" }`
Tool Types	`toolTypes`	`string[]`	Select a value from the drop down menu:`function`

Chat with OpenAI (ChatGPT) API on New Chat Started (Instant) from tawk.to API

Pipedream makes it easy to connect APIs for OpenAI (ChatGPT), tawk.to and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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