← Trustpilot (Customer) + Data Stores integrations

Add or update multiple records with Data Stores API on New Service Review Replies from Trustpilot (Customer) API

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New Service Review Replies from the Trustpilot (Customer) API
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Add or update multiple records with the Data Stores API
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Getting Started

This integration creates a workflow with a Trustpilot (Customer) trigger and Data Stores action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Service Review Replies trigger
    1. Connect your Trustpilot (Customer) account
    2. Configure timer
    3. Optional- Select a Business Unit ID
  3. Configure the Add or update multiple records action
    1. Connect your Data Stores account
    2. Configure Data Store
    3. Configure Data
    4. Optional- Configure Time to Live (TTL)
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a business replies to a service review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to service reviews. Each event includes the reply text, creation timestamp, and associated review details (star rating, review title, consumer info). Essential for tracking business engagement with customer feedback, monitoring response times, and ensuring all service reviews receive appropriate attention.
Version:0.0.3
Key:trustpilot-new-service-review-replies

Trustpilot (Customer) Overview

The Trustpilot (Customer) API lets you tap into the rich pool of customer review data on Trustpilot. You can use it to automate the process of collecting and managing reviews, responding to feedback, and analyzing customer sentiment. With Pipedream's integration, you can trigger workflows based on new reviews, aggregate review data for analysis, and sync Trustpilot data with other services like CRMs, support tickets, and marketing tools.

Trigger Code

import {
  SORT_OPTIONS,
  SOURCE_TYPES,
} from "../../common/constants.mjs";
import common from "../common/polling.mjs";

export default {
  ...common,
  key: "trustpilot-new-service-review-replies",
  name: "New Service Review Replies",
  description: "Emit new event when a business replies to a service review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to service reviews. Each event includes the reply text, creation timestamp, and associated review details (star rating, review title, consumer info). Essential for tracking business engagement with customer feedback, monitoring response times, and ensuring all service reviews receive appropriate attention.",
  version: "0.0.3",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getSourceType() {
      return SOURCE_TYPES.NEW_REPLIES;
    },
    getPollingMethod() {
      return "getServiceReviews";
    },
    getPollingParams() {
      return {
        businessUnitId: this.businessUnitId,
        limit: 100,
        sortBy: SORT_OPTIONS.UPDATED_AT_DESC, // Use updated to catch new replies
        offset: 0,
      };
    },
    async fetchItems() {
      const result = await this.trustpilot.getServiceReviews(this.getPollingParams());

      // Filter for reviews that have replies and extract the replies
      const repliesWithReviews = [];

      if (result.reviews) {
        for (const review of result.reviews) {
          if (review.company?.reply) {
            // Create a pseudo-reply object that includes review context
            repliesWithReviews.push({
              id: `reply_${review.id}`,
              reviewId: review.id,
              text: review.company.reply.text,
              createdAt: review.company.reply.createdAt,
              updatedAt: review.company.reply.createdAt, // Replies don't get updated
              review: {
                id: review.id,
                title: review.title,
                stars: review.stars,
                consumer: review.consumer,
              },
            });
          }
        }
      }

      return repliesWithReviews;
    },
    generateSummary(item) {
      const reviewTitle = item.review?.title || "Review";
      const consumerName = item.review?.consumer?.displayName || "Anonymous";
      const replyPreview = item.text?.substring(0, 50) || "";
      const preview = replyPreview.length > 50
        ? `${replyPreview}...`
        : replyPreview;

      return `New reply to "${reviewTitle}" by ${consumerName}: "${preview}"`;
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
Trustpilot (Customer)trustpilotappThis component uses the Trustpilot (Customer) app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
timer$.interface.timer
Business Unit IDbusinessUnitIdstringSelect a value from the drop down menu.

Trigger Authentication

Trustpilot (Customer) uses OAuth authentication. When you connect your Trustpilot (Customer) account, Pipedream will open a popup window where you can sign into Trustpilot (Customer) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Trustpilot (Customer) API.

Pipedream requests the following authorization scopes when you connect your account:

About Trustpilot (Customer)

Read reviews. Write reviews. Find companies you can trust.

Action

Description:Add or update multiple records to your [Pipedream Data Store](https://pipedream.com/data-stores/).
Version:0.0.7
Key:data_stores-add-update-multiple-records

Data Stores Overview

Data Stores are a key-value store that allow you to persist state and share data across workflows. You can perform CRUD operations, enabling dynamic data management within your serverless architecture. Use it to save results from API calls, user inputs, or interim data; then read, update, or enrich this data in subsequent steps or workflows. Data Stores simplify stateful logic and cross-workflow communication, making them ideal for tracking process statuses, aggregating metrics, or serving as a simple configuration store.

Action Code

import app from "../../data_stores.app.mjs";

export default {
  key: "data_stores-add-update-multiple-records",
  name: "Add or update multiple records",
  description: "Add or update multiple records to your [Pipedream Data Store](https://pipedream.com/data-stores/).",
  version: "0.0.7",
  type: "action",
  props: {
    app,
    dataStore: {
      propDefinition: [
        app,
        "dataStore",
      ],
    },
    data: {
      label: "Data",
      type: "object",
      description: "Enter data you'd like to add as key-value pairs, or reference an object from a previous step using a custom expression (e.g., `{{steps.data.$return_value}}`). Note that any keys that are duplicated will get overwritten with the last value entered (so `[{jerry: \"constanza\", jerry: \"seinfeld\"}]` will get stored as `[{jerry: \"seinfeld\"}]`).",
    },
    ttl: {
      propDefinition: [
        app,
        "ttl",
      ],
    },
  },
  methods: {
    /**
     * Tries to convert a string to a JSON object or a primitive value.
     * @param {any} value Value to be converted
     * @returns The converted value
     */
    convertString(value) {
      // If type is already primitive non string, return it
      const primitives = [
        "boolean",
        "number",
      ];
      if (primitives.includes(typeof value)) {
        return value;
      }

      // Tries to convert string to possible other primitive types
      if (typeof value === "string") {
        // Convert boolean
        if (value.toLowerCase() === "true") {
          return true;
        }
        if (value.toLowerCase() === "false") {
          return false;
        }

        // Convert number
        if (!isNaN(value)) {
          return parseFloat(value);
        }
      }

      return this.app.evaluate(value);
    },
    /**
     * Add all the key-value pairs in the map object to be used in the data store
     * @param {*} data Data to be parsed
     * @param {Map} map Hashmap to be updated
     */
    populateHashMapOfData(data, map) {
      if (!Array.isArray(data) && typeof(data) === "object") {
        Object.keys(data).forEach((key) => map[key] = this.convertString(data[key]));
        return;
      }

      if (Array.isArray(data)) {
        for (const item of data) {
          this.populateHashMapOfData(item, map);
        }
      }
    },
    getHashMapOfData(data) {
      const map = {};
      this.populateHashMapOfData(data, map);
      return map;
    },
  },
  async run({ $ }) {
    if (typeof this.data === "string") {
      this.data = this.app.evaluate(this.data);
    }
    const map = this.getHashMapOfData(this.data);
    const keys = Object.keys(map);

    const promises = Object.keys(map).map((key) => {
      if (this.ttl) {
        return this.dataStore.set(key, map[key], {
          ttl: this.ttl,
        });
      } else {
        return this.dataStore.set(key, map[key]);
      }
    });

    await Promise.all(promises);

    if (keys.length === 0) {
      $.export("$summary", "No data was added to the data store.");
    } else {
      // eslint-disable-next-line multiline-ternary
      $.export("$summary", `Successfully added or updated ${keys.length} record${keys.length === 1 ? "" : "s"}${this.ttl ? ` (expires in ${this.app.formatTtl(this.ttl)})` : ""}`);
    }

    // Include TTL in the returned map
    return {
      ...map,
      _ttl: this.ttl || null,
    };
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
Data StoresappappThis component uses the Data Stores app.
Data StoredataStoredata_store

Select an existing Data Store or create a new one.

Datadataobject

Enter data you'd like to add as key-value pairs, or reference an object from a previous step using a custom expression (e.g., {{steps.data.$return_value}}). Note that any keys that are duplicated will get overwritten with the last value entered (so [{jerry: "constanza", jerry: "seinfeld"}] will get stored as [{jerry: "seinfeld"}]).

Time to Live (TTL)ttlinteger

The number of seconds until this record expires and is automatically deleted. Examples: 3600 (1 hour), 86400 (1 day), 604800 (1 week). Leave blank for records that should not expire.

Action Authentication

The Data Stores API does not require authentication.

About Data Stores

Use Pipedream Data Stores to manage state throughout your workflows.

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