Add Note to Conversation with Help Scout API on New Command Received (Instant) from Discord API

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New Command Received (Instant) from the Discord API

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Add Note to Conversation with the Help Scout API

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Getting Started#

This integration creates a workflow with a Discord trigger and Help Scout action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Command Received (Instant) trigger
1. Connect your Discord account
2. Configure Channels
3. Configure discordApphook
4. Configure Commands
Configure the Add Note to Conversation action
1. Connect your Help Scout account
2. Select a Conversation ID
3. Configure Text
4. Optional- Select a User ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Command Received (Instant) on Discord

Description:Emit new event for each command posted to one or more channels in a Discord server

Version:0.0.3

Key:discord-new-command-received

View on GitHub

Discord Overview#

The Discord API interacts seamlessly with Pipedream, empowering you to craft customized automations and workflows for your Discord server. With this powerful integration, you can automate tasks like message posting, user management, and notifications, based on a myriad of triggers and actions from different apps. These automations can enhance the Discord experience for community moderators and members, by synchronizing with external tools, organizing community engagement, and streamlining notifications.

Trigger Code#

import discord from "../../discord.app.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  type: "source",
  key: "discord-new-command-received",
  name: "New Command Received (Instant)",
  description: "Emit new event for each command posted to one or more channels in a Discord server",
  version: "0.0.3",
  dedupe: "unique",
  props: {
    discord,
    channels: {
      type: "$.discord.channel[]",
      appProp: "discord",
      label: "Channels",
      description: "Select the channel(s) you'd like to be notified for",
    },
    // eslint-disable-next-line pipedream/props-label,pipedream/props-description
    discordApphook: {
      type: "$.interface.apphook",
      appProp: "discord",
      async eventNames() {
        return this.channels || [];
      },
    },
    commands: {
      label: "Commands",
      description: "List of commands to listen. E.g. `[\"/hi\", \"/hello\"]`",
      type: "string[]",
    },
  },
  async run(event) {
    if (event.guildID != this.discord.$auth.guild_id) {
      return;
    }

    const command = event.content.split(" ")[0];

    if (typeof this.commands === "string") {
      this.commands = JSON.parse(this.commands);
    }

    if (!this.commands.includes(command)) {
      return;
    }

    this.$emit(event, {
      id: event.id,
      summary: `New command posted with ID ${event.id}`,
      ts: Date.parse(event.createdTimestamp),
    });
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Discord	`discord`	`app`	This component uses the Discord app.
Channels	`channels`	`$.discord.channel[]`	Select the channel(s) you'd like to be notified for
	`discordApphook`	`$.interface.apphook`
Commands	`commands`	`string[]`	List of commands to listen. E.g. `["/hi", "/hello"]`

Trigger Authentication#

Discord uses OAuth authentication. When you connect your Discord account, Pipedream will open a popup window where you can sign into Discord and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Discord API.

Pipedream requests the following authorization scopes when you connect your account:

botemailidentifyguilds

About Discord#

Use this app to create a Discord source that emits messages from your guild to a Pipedream workflow.

Action#

Add Note to Conversation on Help Scout

Description:Adds a note to an existing conversation in Help Scout. [See the documentation](https://developer.helpscout.com/mailbox-api/endpoints/conversations/threads/note/)

Version:0.0.1

Key:help_scout-add-note

View on GitHub

Help Scout Overview#

The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.

Action Code#

import helpScout from "../../help_scout.app.mjs";

export default {
  key: "help_scout-add-note",
  name: "Add Note to Conversation",
  description: "Adds a note to an existing conversation in Help Scout. [See the documentation](https://developer.helpscout.com/mailbox-api/endpoints/conversations/threads/note/)",
  version: "0.0.1",
  type: "action",
  props: {
    helpScout,
    conversationId: {
      propDefinition: [
        helpScout,
        "conversationId",
      ],
    },
    text: {
      propDefinition: [
        helpScout,
        "text",
      ],
    },
    userId: {
      propDefinition: [
        helpScout,
        "userId",
      ],
      optional: true,
    },
  },
  async run({ $ }) {
    const response = await this.helpScout.addNoteToConversation({
      $,
      conversationId: this.conversationId,
      data: {
        text: this.text,
        user: this.userId,
      },
    });
    $.export("$summary", `Successfully added note to conversation ID: ${this.conversationId}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Help Scout	`helpScout`	`app`	This component uses the Help Scout app.
Conversation ID	`conversationId`	`string`	Select a value from the drop down menu.
Text	`text`	`string`	The content of the note.
User ID	`userId`	`string`	Select a value from the drop down menu.

Action Authentication#

Help Scout uses OAuth authentication. When you connect your Help Scout account, Pipedream will open a popup window where you can sign into Help Scout and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Help Scout API.

Pipedream requests the following authorization scopes when you connect your account:

Add Note to Conversation with Help Scout API on New Command Received (Instant) from Discord API

Pipedream makes it easy to connect APIs for Help Scout, Discord and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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