Add Contact to Customer List by Email with Google Ads API on New Ticket Added to View (Instant) from Zendesk API

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New Ticket Added to View (Instant) from the Zendesk API

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Add Contact to Customer List by Email with the Google Ads API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Google Ads action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Added to View (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
6. Select a View ID
Configure the Add Contact to Customer List by Email action
1. Connect your Google Ads account
2. Select a Use Google Ads As
3. Optional- Select a Managed Account
4. Configure Contact Email
5. Select a Customer List ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Added to View (Instant) on Zendesk

Description:Emit new event when a ticket is added to the specified view

Version:0.0.2

Key:zendesk-ticket-added-to-view

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  key: "zendesk-ticket-added-to-view",
  name: "New Ticket Added to View (Instant)",
  description: "Emit new event when a ticket is added to the specified view",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    viewId: {
      propDefinition: [
        common.props.app,
        "viewId",
      ],
    },
  },
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Added To View Webhook";
    },
    getTriggerTitle() {
      return "Ticket Added To View Trigger";
    },
    getTriggerConditions() {
      return {
        any: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
    async isRelevant(payload) {
      const { tickets } = await this.app.listTicketsInView({
        viewId: this.viewId,
      });
      const foundTicket = tickets.find(({ id }) => id == payload.ticketId);
      return foundTicket;
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop
View ID	`viewId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Add Contact to Customer List by Email on Google Ads

Description:Adds a contact to a specific customer list in Google Ads. Lists typically update in 6 to 12 hours after operation. [See the documentation](https://developers.google.com/google-ads/api/docs/remarketing/audience-segments/customer-match/get-started)

Version:0.1.1

Key:google_ads-add-contact-to-list-by-email

View on GitHub

Google Ads Overview#

The Google Ads API lets you programmatically manage your Google Ads data and
campaigns. You can use the API to automate common tasks, such as:

Creating and managing campaigns
Adding and removing keywords
Adjusting bids

You can also use the API to get information about your campaigns, such as:

Campaign stats
Keyword stats
Ad performance

The Google Ads API is a powerful tool that lets you manage your Google Ads data
and campaigns programmatically. With the API, you can automate common tasks,
such as creating and managing campaigns, adding and removing keywords, and
adjusting bids. You can also use the API to get information about your
campaigns, such as campaign stats, keyword stats, and ad performance.

Customizing API requests with the Pipedream proxy

The Pipedream components interact with Google Ads API through Pipedream's proxy service, which handles authentication and developer token requirements.

The components accept a standard Google Ads API request object with the following structure:

const googleAdsReq = {
  method: "get|post|put|delete",  // HTTP method
  url: "/v16/...",                // Google Ads API endpoint path
  headers: {
    "Authorization": `Bearer ${this.googleAds.$auth.oauth_access_token}`
  },
  data: {}                        // Optional request body for POST/PUT requests
}

To make different API calls while using the proxy:

Modify the url path to match your desired Google Ads API endpoint
Update the method to match the required HTTP method
Add any necessary request body data in the data field
Include any required headers (Authorization is automatically included)

Example for a custom query:

const googleAdsReq = {
  method: "post",
  url: "/v16/customers/1234567890/googleAds:search",
  headers: {
    "Authorization": `Bearer ${this.googleAds.$auth.oauth_access_token}`
  },
  data: {
    query: "SELECT campaign.id, campaign.name FROM campaign"
  }
}

The proxy endpoint will remain the same: https://eolid4dq1k0t9hi.m.pipedream.net

Action Code#

import crypto from "crypto";
import googleAds from "../../google_ads.app.mjs";
import common from "../common/common.mjs";

export default {
  ...common,
  key: "google_ads-add-contact-to-list-by-email",
  name: "Add Contact to Customer List by Email",
  description: "Adds a contact to a specific customer list in Google Ads. Lists typically update in 6 to 12 hours after operation. [See the documentation](https://developers.google.com/google-ads/api/docs/remarketing/audience-segments/customer-match/get-started)",
  version: "0.1.1",
  type: "action",
  props: {
    ...common.props,
    contactEmail: {
      propDefinition: [
        googleAds,
        "contactEmail",
      ],
    },
    userListId: {
      propDefinition: [
        googleAds,
        "userListId",
        ({
          accountId, customerClientId,
        }) => ({
          accountId,
          customerClientId,
        }),
      ],
    },
  },
  async run({ $ }) {
    const {
      googleAds, accountId, customerClientId, contactEmail, userListId,
    } = this;
    const offlineUserDataJob = await googleAds.createOfflineUserDataJob({
      $,
      accountId,
      customerClientId,
      data: {
        job: {
          customerMatchUserListMetadata: {
            userList: `customers/${customerClientId ?? accountId}/userLists/${userListId}`,
          },
          type: "CUSTOMER_MATCH_USER_LIST",
        },
      },
    });

    await googleAds.addContactToCustomerList({
      $,
      accountId,
      customerClientId,
      path: offlineUserDataJob.resourceName,
      data: {
        operations: [
          {
            create: {
              userIdentifiers: [
                {
                  hashedEmail: crypto.createHash("sha256").update(contactEmail)
                    .digest("hex"),
                },
              ],
            },
          },
        ],
      },
    });

    const response = await googleAds.runOfflineUserDataJob({
      $,
      accountId,
      customerClientId,
      path: offlineUserDataJob.resourceName,
    });

    $.export("$summary", `Added contact ${contactEmail} to user list ${userListId}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Google Ads	`googleAds`	`app`	This component uses the Google Ads app.
Use Google Ads As	`accountId`	`string`	Select a value from the drop down menu.
Managed Account	`customerClientId`	`string`	Select a value from the drop down menu.
Contact Email	`contactEmail`	`string`	Email address of the contact to add to the customer list.
Customer List ID	`userListId`	`string`	Select a value from the drop down menu.

Action Authentication#

Google Ads uses OAuth authentication. When you connect your Google Ads account, Pipedream will open a popup window where you can sign into Google Ads and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Google Ads API.

Pipedream requests the following authorization scopes when you connect your account:

emailprofilehttps://www.googleapis.com/auth/adwords

About Google Ads#

Reach customers wherever they are. Show up at the right time and place across the vast Google Ads ecosystem.

More Ways to Connect Google Ads + Zendesk#

Other Popular Integrations#

Add Contact to Customer List by Email with Google Ads API on New Ticket (Instant) from Zendesk API

Zendesk + Google Ads

Add Contact to Customer List by Email with Google Ads API on New Ticket Added to View (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Google Ads, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Customizing API requests with the Pipedream proxy

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