Integrate the Zendesk API with the TextIt API

Setup the Zendesk API trigger to run a workflow which integrates with the TextIt API. Pipedream's integration platform allows you to integrate Zendesk and TextIt remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with TextIt#

Create Ticket with Zendesk API on New Flow Event from TextIt API

TextIt + Zendesk

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Delete Ticket with Zendesk API on New Flow Event from TextIt API

TextIt + Zendesk

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Start Flow with TextIt API on New Ticket (Instant) from Zendesk API

Zendesk + TextIt

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Start Flow with TextIt API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + TextIt

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Start Flow with TextIt API on Ticket Closed (Instant) from Zendesk API

Zendesk + TextIt

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Popular Zendesk and TextIt Triggers#

New Flow Event from the TextIt API

Emit new event for each new flow event

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Zendesk and TextIt Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Start Flow with the TextIt API

Starts a flow. See docs here

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of TextIt#

TextIt is an API that specializes in automating SMS, voice, and social messaging workflows. By leveraging Pipedream's integration capabilities, the TextIt API can be used to create powerful communication automations that respond in real-time to incoming messages, dispatch notifications, and interact with users. With Pipedream, these automations can be connected to a plethora of services to enhance CRM systems, facilitate survey collection, or streamline event-driven notifications.

Connect TextIt#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    textit: {
      type: "app",
      app: "textit",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://textit.in/api/v2/org.json`,
      headers: {
        "Authorization": `Token ${this.textit.$auth.api_key}`,
      },
    })
  },
})

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